It's All About Customers
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It's All About Customers
All you need to know on Customer Service, Feedback and Customer Experience
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Opinioni online: quanto sono importanti in un mondo mobile? [INFOGRAFICA]

Opinioni online: quanto sono importanti in un mondo mobile? [INFOGRAFICA] | It's All About Customers | Scoop.it
Opinioni online: quanto sono importanti in un mondo mobile? [INFOGRAFICA]
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Veespo — Un feedback rubato è migliore di uno richiesto?

Veespo — Un feedback rubato è migliore di uno richiesto? | It's All About Customers | Scoop.it

....molte applicazioni e giochi uilizzando l’autenticazione tramite facebook riescono a raccogliere diverse informazioni su chi sono gli utenti, cosa piace e quali sono i loro comportamenti nell’app stessa. 

Raccogliere queste informazioni su apps e giochi è sicuramente più virale e meno invasivo di interrompere il flusso d’interazione dell’utente per chiedergli un feedback.

Ma...

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Using Social Media as a Customer Service Tool [INFOGRAPHIC]

Using Social Media as a Customer Service Tool [INFOGRAPHIC] | It's All About Customers | Scoop.it
Using Social Media as a Customer Service Tool #infographic
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The Four Fundamental Pillars of a Voice of the Customer Program | Loyalty360.org

Voice of the Customer (VOC) is a complete, well-defined customer feedback program that encompasses the entire customer lifecycle.
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Little problems cause biggest customer frustrations [infographic] | The Wall Blog

Little problems cause biggest customer frustrations [infographic] | The Wall Blog | It's All About Customers | Scoop.it
Businesses often strive for customer loyalty, but little frustrations such as poor service, lack of integration between online and offline stores, and purchases
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Customer Experience: la riscoperta dell'ascolto

Customer Experience: la riscoperta dell'ascolto | It's All About Customers | Scoop.it
Il cliente racconta sè e le proprie esperienze sui Social Media 'Allegria, amici ascoltatori !!!' era l'incipit di successo di Mike Bongiorno...un vero e proprio marchio di fabbrica. Poi, per alcuni anni, l'ascolto è passato in secondo...
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How to do what customers want : Linking Operational and VoC Metrics

How to do what customers want : Linking Operational and VoC Metrics | It's All About Customers | Scoop.it
Business linkage analysis is the process of linking disparate business data sources together for the purposes of understanding the relati...
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Are You Listening to Your Most Important Customers?

Are You Listening to Your Most Important Customers? | It's All About Customers | Scoop.it
The "silent majority" in the middle can make or break your business.
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20 Best Practices for Customer Feedback Programs: Strategy and Governance

20 Best Practices for Customer Feedback Programs: Strategy and Governance | It's All About Customers | Scoop.it
Below is the next installment of the 20 Best Practices for Customer Feedback Programs. Today's post covers best practices in Strategy and Governance.
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Three Customer Experience Management Tips for Startups

Three Customer Experience Management Tips for Startups | It's All About Customers | Scoop.it
I was invited to give a talk last week at a local incubator (Eastsid...
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Veespo — Feedback, un'ossessione

Veespo — Feedback, un'ossessione | It's All About Customers | Scoop.it

Perchè siamo così ossessionati dal feedback, dalle opinioni della gente?

Chiedere opinioni ai propri clienti o utenti o come vogliamo chiamare le persone che utilizzano un servizio, comprano un bene, provano un’esperienza, è fondamentale per diversi motivi.

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CX Journey™: 10 Ways To Connect With Customers

CX Journey™: 10 Ways To Connect With Customers | It's All About Customers | Scoop.it
Today's post is a guest post by Stefanie Amini of WalkMe. She outlines 10 tips for better customer relationships.
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Did Poor Customer Experience Ultimately Cost JC Penney's CEO His Job?

Did Poor Customer Experience Ultimately Cost JC Penney's CEO His Job? | It's All About Customers | Scoop.it
Did Poor Customer Experience Ultimately Cost JC Penney's CEO His Job? http://t.co/soRN9U3o7r #ux #brand #strategy #integrated #webdesign
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The best customer service is invisible: Church of the Customer Blog

The best customer service is invisible: Church of the Customer Blog | It's All About Customers | Scoop.it
The best customer service is invisible http://t.co/FnQhfc6WyF

Via Very Good Service
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What is happening the Customer Service Industry today?

What is happening the Customer Service Industry today? | It's All About Customers | Scoop.it
Speak Freely. Write Your World. (What is happening the Customer Service Industry today? http://t.co/ILH61T6lgb)
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Come tuffarsi nel Social CRM senza affogare

Come tuffarsi nel Social CRM senza affogare | It's All About Customers | Scoop.it
Ascoltare le conversazioni online per imparare a gestire il Social Customer Care con i clienti  Pluffff...!!!! La nostra Azienda si è tuffata nella piscina dei Social Network e già sorgono le prime...
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Customer experience management: app, ultima frontiera dell’engagement mobile (e del business)

Customer experience management: app, ultima frontiera dell’engagement mobile (e del business) | It's All About Customers | Scoop.it
I dati lo confermano: più del qr code e più della navigazione on line, le app sui telefonini stanno diventando il lato mobile della customer experience.
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Customer feedback is what make companies become really great

Customer feedback is what make companies become really great | It's All About Customers | Scoop.it
The best thing with customer feedback is that it make companies become really great. One example is what happened at Pingdom during the last 24 hours.
Yesterday we introduced a number of awesome ...
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A Positive Customer Experience Requires Listening to Their Needs

A Positive Customer Experience Requires Listening to Their Needs | It's All About Customers | Scoop.it

"There are two components to listening to needs:"

 

1 - The skills of listening

2 - The importance of understanding people’s needs

 

"Listening and hearing are not the same thing. Most people are born with the ability to hear; but few of us are truly good listeners."

 

"Well-developed listening skills that include asking good questions, combined with striving to satisfy needs will create long-lasting, trusting relationships with team members, internal colleagues and client/customers." by Caroline Rowan

 

Read more: http://www.tac-focus.com/article/listening-needs#.UWfwAfMo603


Via Karen Dietz, streetsmartprof
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streetsmartprof's comment, April 12, 2013 8:03 AM
Great finds for those of us in customer facing roles, which is every employee, some-way, some-how.
Karen Dietz's comment, April 12, 2013 3:12 PM
Many thanks for the additional review and comment! Love the way you think :)
Ken Jondahl's comment, April 12, 2013 6:13 PM
Driven in to me by many years of battle scares of what works and what doesn't...
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You Asked, Forrester Answered: Questions About Customer Experience Design

You Asked, Forrester Answered: Questions About Customer Experience Design | It's All About Customers | Scoop.it

What exactly is this design thing again?

Design is both a process and a mindset.

 

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When the choice of words make a huge difference in the customer experience

When the choice of words make a huge difference in the customer experience | It's All About Customers | Scoop.it
Subtle clues play a huge role in customer experience design and execution (RT @BearskinNy: Customer experience design.
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CX Journey™: Upside Down - A Culture of Curiosity

CX Journey™: Upside Down - A Culture of Curiosity | It's All About Customers | Scoop.it
Today's post is about building and embracing a culture of curiosity within your organization.
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Why Voice of the Customer Lacks Punch And What You Can Do About It?

Why Voice of the Customer Lacks Punch And What You Can Do About It? | It's All About Customers | Scoop.it
Rod Butcher's latest post and my recent experience with my son have got me thinking. And I want to share this thinking with you. VoC programmes show up as attractive even compelling I can see the l...
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The Coming C-Change in Customer Relationships

The Coming C-Change in Customer Relationships | It's All About Customers | Scoop.it
When was the last time you researched customer segmentation for your business? When was the last time you mapped your customer’s decision journey?If your business is like most others, you most
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Customer Surveys: Frustrating the Customer’s Desire to Give Feedback

Customer Surveys: Frustrating the Customer’s Desire to Give Feedback | It's All About Customers | Scoop.it
A few days ago I went to a large grocery store to pick up some wine and cheese. I also came across some great-looking Swiss chocolates, but couldn’t find a
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