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No middleman is safe in the digital economy

No middleman is safe in the digital economy | It's a digital world | Scoop.it
Internet transactions require independent verification, and consumers need help deciphering the financial options available to them.
Jean-Marie Grange's insight:

Very true... Mr Tapscott

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4 Strategies to Keep Customers Coming Back

4 Strategies to Keep Customers Coming Back | It's a digital world | Scoop.it
A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.
Jean-Marie Grange's insight:

Personalization, customization, gamification... These are obviously the major trends in customer relationship

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Rewards and Loyalty Programs with Gamification - 10 Benefits

Rewards and Loyalty Programs with Gamification - 10 Benefits | It's a digital world | Scoop.it
Providers and partners alike are being better engaged with customer engagement programs like loyalty/rewards programs. NEWS ALERT- click here for special offer    Here are a few of the many be...
Jean-Marie Grange's insight:

I like the idea of changing the company focus "from silo to solo"...  from centralized monarchial management (silo) to individually customized customer (solo)

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Rescooped by Jean-Marie Grange from Technology in Business Today
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How Will the 5G Network Change the World?

How Will the 5G Network Change the World? | It's a digital world | Scoop.it

Via TechinBiz
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Russell R. Roberts, Jr.'s curator insight, December 2, 11:40 PM

According to Professor Rahim Tafazolli of the University of Surrey, "5G will be a dramatic overhaul and harmonization of the radio spectrum", which will lead to interconnected smart cities, "remote surgery, driverless cars, and 'the internet of things.'"  The International Telecommunications Union (ITU) is urging nations to reallocate their frequency plans to accommodate the wider bandwidth signals required for 5G data transmission.  Once the bands are "harmonized", mass production of 5G equipment can begin. In the days ahead, your favorite radio and television stations may occupy a different frequency band that current equipment is unable to receive.  Changes are coming.  Aloha, Russ.

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Passenger IT Trends Survey 2014 | SITA.aero

Passenger IT Trends Survey 2014 | SITA.aero | It's a digital world | Scoop.it
Is travel better with technology?Today's passengers are tech-savvy and laden with mobile devices. But what do they really think about technology in travel?The 2014 Passenger IT Trends Survey, co-sponsored by Air Transport World and SITA, looks at the role and impact of IT on the passenger experience.
Jean-Marie Grange's insight:

SITA Survey shows that 97% of the passengers travel with their own device (Smartphone 81%, Tablet 43%, Laptop 43%)

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Gartner CIO Insight

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We are entering in the third era of Enterprise IT : the era of Digitalization

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Play More, Work Better: Gamification in Enterprises

Play More, Work Better: Gamification in Enterprises | It's a digital world | Scoop.it
According to a recent report, 87 percent employees worldwide are not actively engaged in the workflow. Companies that do strive to attain greater staff member
Jean-Marie Grange's insight:

I'm convinced that a good gamification program can improve engagement in the workspace.

The article does not mention www.officevibe.com, a good example of gamification of work.

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Infographic - Data Never Sleeps 2.0 | Domo

Infographic - Data Never Sleeps 2.0 | Domo | It's a digital world | Scoop.it
Check out Domo's latest infographic - Data Never Sleeps 2.0
Jean-Marie Grange's insight:

A lot is happening out there... every minute !

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Digital enables Variable Pricing Models to maximize profit via @Spinnakr

Digital enables Variable Pricing Models to maximize profit via @Spinnakr | It's a digital world | Scoop.it

Most people are familiar with the way that hotel and airline pricing models work, in that during times of higher travel the costs increase due to demand. This is one type of variable payment model, known as time-based pricing, which has been successfully used for years. But with so much success in the travel industry, why hasn’t this variable pricing model been applied to other industries like technology? The answer is that is has, but you may have not even noticed it because it is used in a number of different ways. Dropbox is known for their leading edge pricing models that have propelled their success, but are these variable pricing models the new norm for technology companies?


Via Farid Mheir
Jean-Marie Grange's insight:

Dynamic pricing will also follow the personalization trend... In the digital world, when you know your customer, what usage he is doing of your service (like the Dropbox example) what he has bought in the past, and at what price, you can tailor a personalized offer and price that will be appealing.

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Farid Mheir's curator insight, October 18, 5:57 PM

We know what variable pricing is when we fill our car with gasoline: the price is never the same and varies hour by hour. What triggers that change? Often we don't know. This article gives a good overview of the variable pricing with a striking example for a GE microwave where it tracks the price across amazon, best buy, and sears during a single day, and observes as many as 9 price changes.


Variable pricing is difficult to implement manually but with digital the opportunities are endless. It requires your costs to be well understood and advance algorithms that make decisions automatically based on parameters you determine (time of day, interest for a product, inventory or prices are competitor's site, etc.). The transformation it requires may be profound, but can deliver amazing results.

Jean-Marie Grange's comment, October 20, 9:56 AM
Dynamic pricing will also follow the personalization trend... In the digital world, when you know your customer, what usage he is doing of your service (like the Dropbox example) what he has bought in the past, and at what price, you can tailor a personalized offer and price that will be appealing.
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Gartner predicts big changes to the application landscape. Are your systems in gear? #gartneraadi

Gartner predicts big changes to the application landscape. Are your systems in gear? #gartneraadi | It's a digital world | Scoop.it
Are your systems in gear?
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The Financial Brand: Marketing Insights for Banks & Credit Unions - http://thefinancialbrand.com

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Digital banking trends and mobile payments...

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Forward Thinking | Tangerine

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Innovation in banking, the refreshing way Tangerine is seeing it, by @PeterAceto

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Now is the time for businesses to discard the belief social media is free

Now is the time for businesses to discard the belief social media is free | It's a digital world | Scoop.it
Facebook is likely just the first social media channel to push for the business model it was built on. Which means it’s not unreasonable to assume that in the not too distant future, organic reach...
Jean-Marie Grange's insight:

Social media strategy, as seen by the Financial Post

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LoyaltyLensFinancialServices.pdf

Jean-Marie Grange's insight:

Infographics on #Loyalty in the #Banking industry, by #AIMIA

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The Next Era: Engagement #Marketing

The Next Era: Engagement #Marketing | It's a digital world | Scoop.it
In an effort to try and map out the future, Marketo and The Economist have teamed up to offer some insights and advice by talking with some of the best marketing minds out there. In addition to surveying thousands of marketers--we had in-depth conversations with a varied field of marketing experts. From marketing luminary Seth Godin, to Bain Capital executive Aditya Joshi, we gathered rich insights about the future of marketing. What follows is a great dialogue we had with Seth Godin.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 10, 10:55 PM

Seth Godin says to forget #ROI!


It's about relationship building and delivering the right engagement across all channels.


As you personalize your #customer #experience, you are creating brand stories worth sharing.


You are building loyalty and nurturing advocacy, each have a direct impact to your bottomline.


Do you agree with Seth's views on how Marketing has changed and where we are heading?

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My phone in Paris

My phone in Paris | It's a digital world | Scoop.it
Jean-Marie Grange's insight:

Rent a smart phone when you travel to Paris. The concept is simple but very attractive when you experienced the crazy prices charged by operators for data roaming. What is interesting is that the traditionnal telecom companies "agreement" is being pressured by initiatives like this one. Indeed,, what is the rational behind the fact that you have unlimited data access with your mobile plan in your home country, and you have to pay 1$ per Meg when you travel to Europe (or the other way around) ? There is none! it's just an "agreement" between mobile companies : I charge you crazy prices to use my network and you do the same, and in the end we take a lot of money out of travellers' wallet!

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How Mobility is Transforming Cities into Smart Cities Worldwide

How Mobility is Transforming Cities into Smart Cities Worldwide | It's a digital world | Scoop.it
Transforming Cities into Smart Cities Worldwide
How Cities around the World are taking advantage of Mobility
In the Internet of Everything (IoE), to change the way they interact with their inhabitan
Jean-Marie Grange's insight:

Lots of opportunities in getting the cities smarter !

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Travel Ratings - Studies - Articles | J.D. Power

Travel Ratings - Studies - Articles | J.D. Power | It's a digital world | Scoop.it
J.D. Power and Associates ratings are your guide to finding the highest ranked in J.D. Power consumer surveys.
Jean-Marie Grange's insight:

Travel companies ratings by #JDPower : Measured #Customer satisfaction

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G2 Crowd Announces Fall 2014 Rankings of the Best Marketing Automation platforms - G2 Crowd

G2 Crowd Announces Fall 2014 Rankings of the Best Marketing Automation platforms - G2 Crowd | It's a digital world | Scoop.it

► Receive a FREE daily summary of The Marketing Technology Alert ◄


Via iNeoMarketing
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iNeoMarketing's curator insight, November 20, 6:44 PM

Click through for details. G2 Crowd: the Yelp or TripAdvisor for the MarTech world.

Farid Mheir's curator insight, November 22, 10:42 AM

Useful insights.

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Rapport Philippe Lemoine - La Nouvelle Grammaire Du Succès - La Tranformation de l'Économie Française

Rapport Philippe Lemoine - La Nouvelle Grammaire Du Succès - La Tranformation de l'Économie Française
Jean-Marie Grange's insight:

Will the French government follow those 180 recommendations for a digital transformation of the French economy?

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Canada : l'e-commerce en hausse de 12,3% jusqu'en 2019

Canada : l'e-commerce en hausse de 12,3% jusqu'en 2019 | It's a digital world | Scoop.it

Via Made In Ecommerce
Jean-Marie Grange's insight:

Bonne progression...

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Gartner: 10 Ways Digital Business and Mobility Will Change IT By 2020 - Page: 1 | CRN

Gartner: 10 Ways Digital Business and Mobility Will Change IT By 2020 - Page: 1 | CRN | It's a digital world | Scoop.it
Innovations in the internet of things, mobile payments and 3D printing are expected to dramatically reshape the IT industry over the next half-decade, according to Gartner. Page: 1
Jean-Marie Grange's insight:

Digital Business and Mobility are changing IT... but also everybody's life!

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Here Is Everything You Need to Know About the Millennial Consumer

Here Is Everything You Need to Know About the Millennial Consumer | It's a digital world | Scoop.it
No demographic is as appealing to marketers as millennials, those folks born between 1981 and 2000.
Jean-Marie Grange's insight:

Good infographic!

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Decision Management Technology

Decision Management Technology | It's a digital world | Scoop.it
Decision Management Solutions, the leading experts in decision management, business rules and predictive analytics
Jean-Marie Grange's insight:

Everything you ever wanted to know about #DecisionManagement Technology, or #BusinessRule engines (#BRMS). Very good document from @JamesTaylor and team at Decision Management Solutions

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Jean-Marie Grange's curator insight, August 14, 4:47 PM

Everything you ever wanted to know about #DecisionManagement Technology, or #BusinessRule engines (#BRMS). Very good document from @JamesTaylor and team at Decision Management Solutions

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#TDThanksYou - Brand Loyalty!

TD turns ATMs into Automated Thanking Machines to create some very special moments for customers across Canada. A thank you can change someone's day. #TDThan...

Via Eric_Determined / Eric Silverstein
Jean-Marie Grange's insight:

Very good viral campaign!

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Eric_Determined / Eric Silverstein's curator insight, July 31, 11:41 PM

As my previous post talks about #Loyalty, here is a viral @YouTube hit

 

If you are in Canada, where will you bank next?

 

Would you say #Advocate for life?

 

 

Ranjit Kovilinkal's curator insight, August 2, 12:23 AM

Does ATM stand for Automated Teller Machine or Automated Thanks Machine!!!:-)