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Could artificial intelligence offer better customer service than humans? | | Independent Bytesize Blogs

Could artificial intelligence offer better customer service than humans? | | Independent Bytesize Blogs | IT News | Scoop.it

Most retail technology gives more power to the seller but some tech start ups try to help the consumer. One company is using IT to create a service culture. But shouldn't humans be playing their part?


Via LeapMind
John Lasschuit ®™'s insight:

No. Never.

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Imersia's comment, March 6, 2013 4:40 PM
AI can prompt and assist humans. In the old days the grocer knew all about you, your family, what you liked etc. This worked because they were small and local. Of course today people would have privacy fears if a random check out person was to prompt you that you hadn't bought pet food for a while.
John Lasschuit ®™'s comment, March 6, 2013 4:54 PM
Customer service is a quality aspect. Quality is not measurable, therefore it cannot be quantified. AI is digital and therefore a form of quantification. It can never offer quality which is the key for customer service. Humans still do have something that cannot be defined which make them others experience quality and that seperates us from AI, robots en technology in general.
Imersia's comment, March 6, 2013 4:58 PM
Agreed. Grocery apps now have the ability to provide recipes, promote contextualized and personalized recommendations and are less intrusive. On the other hand, grocery is still a personal business (for now) and AI can assist in providing an improved service that makes people feel they are important. LTV is really important in grocery and the size of stores makes it harder to offer a real personal service other than a genuine smile.
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Beyond The Hype: What Blockchain Really Brings To Payments

Beyond The Hype: What Blockchain Really Brings To Payments | IT News | Scoop.it
Banks have not prepared to retain control of customers and merchant payment interfaces in the face of blockchain or distributed ledger, according to managing consultant firm Bain & Company whit…
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By Elliot Maras. Disruption is coming.

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Gartner Says by 2020

Gartner Says by 2020 | IT News | Scoop.it
Gartner Says by 2020 "Cloud Shift" Will Affect More Than $1 Trillion in IT Spending
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More than $1 trillion in IT spending will be directly or indirectly affected by the shift to cloud during the next five years, said Gartner, Inc. This will make cloud computing one of the most disruptive forces of IT spending since the early days of the digital age.

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Personality, privacy and our digital selves

Personality, privacy and our digital selves | IT News | Scoop.it
In the future, our digital selves will have personalities that are accessible to anyone who cares to look, with huge implications for our privacy
John Lasschuit ®™'s insight:

By Dave Winsborough, Darko Lovric and Tomas Chamorro-Premuzic. we can certainly push towards a world where our digital selves are a tool that enriches and ennobles, and allows the immense power of insight that comes out of knowing ourselves to be harnessed for our own good

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Blockchain Shift Inception of a Database of Everything

Blockchain Shift Inception of a Database of Everything | IT News | Scoop.it

Blockchain Influencer Outreach Data visualisation: companies, personalities and organisations

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By Dinis Guardia. Understanding Blockchain requires an understanding of the global tech and financial Ecosystem

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The Next Phase of SDN: Software-Defined Campus Networks

The Next Phase of SDN: Software-Defined Campus Networks | IT News | Scoop.it
Software-defined campus networks are becoming more manageable and responsive as the number of devices, users, and applications grows.
John Lasschuit ®™'s insight:

By Ayu Shah. Enterprise and university campus networks have enjoyed decades of architectural permanence. For years, these networks have been built with cookie cutter designs, with the only critical decision points being the number of ports and users. But with new challenges presented today – more devices (both in number and type), mobility, security, and diverse application traffic – the management of these networks is finally coming to the forefront. Software-defined networking (SDN) is an ideal methodology to push policies to campus networks in a systematic and automated way.

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Smart Contracts: Bridging the Gap Between Expectation and Reality

Smart Contracts: Bridging the Gap Between Expectation and Reality | IT News | Scoop.it

There has been an explosion of interest in ‘smart contracts’ and blockchain technology over the past two years, with software developers, financial institutions, regulators, and law firms rushing in to explore smart contract design and blockchain development.  The hype over smart contracts has resulted in headlines such as‘Blockchain “smart contracts” to disrupt lawyers’, and speculation that blockchain smart contract technology ‘threatens thousands of legal jobs and lawyers' role in intermediating commercial negotiations and disputes’.

John Lasschuit ®™'s insight:

Commercial law: how does a Smart contract differs from a dumb contract? #blockcahin

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Where, really, is the ROI in IoT?

Where, really, is the ROI in IoT? | IT News | Scoop.it
Big Data News, Events, and Expert Opinion
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By Jerry Chase. Is there a downside to IoT?

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The Artificial Intelligence Revolution: Part 2 - Wait But Why

The Artificial Intelligence Revolution: Part 2 - Wait But Why | IT News | Scoop.it
Part 2: "Our Immortality or Our Extinction". When Artificial Intelligence gets superintelligent, it's either going to be a dream or a nightmare for us.
John Lasschuit ®™'s insight:

Written by Tim Uran. Very interesting and extended article about AI, KSI, nanotechnology, and related issues. A should read for everyone interested in the progress of AI.

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7 Things Harvard Taught Me About Blockchain Technology

7 Things Harvard Taught Me About Blockchain Technology - SEPA Payments news and views helping corporates navigate payments technology and industry trends
John Lasschuit ®™'s insight:

I recently read the Harvard Business Review article ”The Impact of the Blockchain Technology Goes Beyond Financial Services“. There is a buzz in financial services around blockchain technology, and the impact it will have on the industry. So this article caught my eye since it was talking about blockchain technology outside of finance, and since it is by the folks at Harvard I’m thinking its going to be less hype and more fact. By the way, I’ve never been to, or near, Harvard

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Identity Implementation: A Beginners Guide to OpenIDM - Part 1

Identity Implementation: A Beginners Guide to OpenIDM - Part 1 | IT News | Scoop.it

This is the first in a series of blogs aiming to demystify OpenIDM, the Identity Management component of the ForgeRock platform.Click here to edit the content

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By Wayne VBlacklock. Useful starting guide.

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Blockchain Summit: Cryptocurrencies, redistributed wealth - Seven blockchain benefits according to Don Tapscott

Blockchain Summit: Cryptocurrencies, redistributed wealth - Seven blockchain benefits according to Don Tapscott | IT News | Scoop.it
At the DC Blockchain Summit, Don Tapscott shares seven ways cryptocurrencies, such as bitcoin, will lead to redistributed wealth across the globe.
John Lasschuit ®™'s insight:

By Sue Troy. Read each of the seven benifits by clikcing the next picture. It represents the view of Don Tapscott, and albeit possible, I think he's a little too optimistic about the benifits.

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The "Internet of Things" Needs a Fix

The "Internet of Things" Needs a Fix | IT News | Scoop.it
The Internet of Things will remain a cumbersome wireless landscape until it finds a way to connect to us
John Lasschuit ®™'s insight:

By David Pogue. The first moments of ownership usually involve downloading an app, creating an account and connecting the thing to your Wi-Fi network. Sometimes that all goes well. Sometimes there goes your Saturday afternoon.

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Blockchain Future Beyond Bitcoin: No Luxury Cars for the Middlemen, WIRED Predicts

Blockchain Future Beyond Bitcoin: No Luxury Cars for the Middlemen, WIRED Predicts | IT News | Scoop.it

Let’s take a look at several big Blockchain trends which are about to change our perspective on the future. Gian Volpicelli from Wired lists some potential purposes of Blockchains. The main feature of all these is decreasing or even the total absence of middlemen.

John Lasschuit ®™'s insight:

By Rita Ahlman. #Everledger and blockchains

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Blockchain: Set to Change the Future?

Blockchain: Set to Change the Future? | IT News | Scoop.it
Bitcoin's underlying technology Blockchain is essentially a “ledger” or online database of data blocks containing hundreds of individual transactions.
John Lasschuit ®™'s insight:

By Gola Yashu. Several ways Blockchain is expected to be a game-changer

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The Internet of Things Demands a New Identity Management Approach

The Internet of Things Demands a New Identity Management Approach | IT News | Scoop.it
Security challenges are the biggest obstacles to the Internet of Things adoption, and addressing them requires a new approach to Identity and Access Management.
John Lasschuit ®™'s insight:

By Steve Shaaff. IoT is about increasing software control of the physical world. That entails managing billions of connections between devices and humans.

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What are the differences among virtual, augmented and mixed reality?

What are the differences among virtual, augmented and mixed reality? | IT News | Scoop.it
They're pretty big and important.
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By Eric Johnson. What is VR and what kind of VR we know?

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6 Reasons Why Blockchain is Worth Getting Excited

6 Reasons Why Blockchain is Worth Getting Excited | IT News | Scoop.it
Blockchain is an anonymous peer-to-peer payment system that relies on secure cryptographic protocols.
John Lasschuit ®™'s insight:

By Joihn Rampton. blockchain technology actually has the potential to change the world. And, that’s why there’s so much buzz surrounding it.

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Put Data Science Skills Before Big Data Infrastructure

Put Data Science Skills Before Big Data Infrastructure | IT News | Scoop.it
Companies are placing too much emphasis on technology and should focus more on the data skills of their employees, writes ThoughtWorks Data Scientist Dr. David Johnston.
John Lasschuit ®™'s insight:

“Big data” and “data science” are today’s buzzwords. Capitalism has responded predictably to the business media frenzy: The world is flooded with big data products, and businesses have invested in them enthusiastically for years now. Many companies are trying to modernize their data platform and enable their employees to monetize their valuable data, but most businesses are not seeing the benefits.

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Web 1.0 vs Web 2.0 vs Web 3.0 vs Web 4.0 vs Web 5.0 – A bird’s eye on the evolution and definition

Web 1.0 vs Web 2.0 vs Web 3.0 vs Web 4.0 vs Web 5.0 – A bird’s eye on the evolution and definition | IT News | Scoop.it
Do you know the answer to the next simple question? "What do you know about web 2.0 technology?" What's so interesting about this video, is the simple fact that none of these so called digital natives are familiar with the term web 2.0. Although they never had a life without technology, they just don't know…
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Blockchain: the answer to life, the universe and everything?

Blockchain: the answer to life, the universe and everything? | IT News | Scoop.it
Bitcoin hasn’t lived up to the salvation rhetoric, but the digital engine behind the currency may be about to change the world
John Lasschuit ®™'s insight:

By Alex Hern. The blockchain is here and i'ts going to save everything.

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Disruption, Blockchain, Fintech And The Trust Protocol Part 1

Disruption, Blockchain, Fintech And The Trust Protocol Part 1 | IT News | Scoop.it

Historical paradox crossroad for humanity - Part 1

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By Dinis Guarda. Blockchain The distributed Ledger Catalyst.

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Understanding The DAO Attack - CoinDesk

Understanding The DAO Attack - CoinDesk | IT News | Scoop.it
Blockchain strategist David Siegel gives a step-by-step overview of the attack on The DAO for journalists and media members.
John Lasschuit ®™'s insight:

Understandable explenation of 'TheDAO' case which took place in Ethereum.

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How Coinbase Builds Secure Infrastructure To Store Bitcoin In The Cloud

How Coinbase Builds Secure Infrastructure To Store Bitcoin In The Cloud - Stories From Coinbase - Medium
Or how to build paranoid infrastructure on top of AWS
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By Brain Armstrong. #Heroku. Layerd Security and no single point of failure.

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A Post-Human World Is Coming. Design Has Never Mattered More

A Post-Human World Is Coming. Design Has Never Mattered More | IT News | Scoop.it
Designers will play a crucial role in shaping our post-human future. Our lives may depend on it.
John Lasschuit ®™'s insight:

By Haakon Faste. While technology has tremendous potential to empower humans, soon it will also be used to make them thoroughly obsolete in the workplace, whether by replacing, displacing, or surveilling them. More than ever designers need to look beyond human intelligence and consider the effects of their practice on the world and on what it means to be human.

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How blockchain will defend the Internet of Things | Information Age

How blockchain will defend the Internet of Things | Information Age | IT News | Scoop.it
Blockchain will empower the Internet of Things and enable the creation of identity chains that help prevent spoofing
John Lasschuit ®™'s insight:

By Ben Rossi. Blockchain identity chains will enable two or more devices to be able to communicate directly without going through a third-party intermediary, and in effect make spoofing more cost prohibitive.

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