Understanding and Vision. 1. Believing the ITIL hype or, for my American friends, "drinking the Kool-Aid". It's about improving the business not adopting ITIL. 2. Not understanding what ITIL is, i.e. that it is only a framework.
Many organizations struggle making ITIL best practices work for them. That’s why CA created these ITIL Process Maps — to help you chart and navigate your way throughout your service management journey.
Deux approches se sont alors imposées au cours de la dernière décennie : la norme ISO 27001 pour la sécurité du système d'information, et ITIL (IT Infrastructure Library) pour les services informatiques (avec sa version ...
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