Why Customers Must Come First: The Case of Goldman Sachs...
Steve Denning uses today's Op-Ed in the New York Times, in which a (now former) Executive at Goldman Sachs writes about why he left the firm. It seems that the culture there is one that is "all for GS and none for the customers".
Denning then argues that this comes from putting employees first and not customers. I'm not so sure that I would agree with that - while he certainly has a point, and a focus on customers might alleviate some of the worst excesses, I believe that it's also a culture of greed that is at play here.
But, read the article, form your own opinion!