If you're in a batte with tough critics on Google, check out Social Garden's recent post on how to handle negative Google reviews.
Every once in a while your business may run into a negative Google review that would greatly affect how potential customers may see you. Sadly, it’s true: a few negative reviews may be enough to make potential customers choose a competitor over you. These negative reviews, scathing as they may be, can’t be removed unless they violate Google’s guidelines. If they are, by all means submit a request to have these reviews taken down immediately!
But for those of the naysayers that adhere to the guidelines, it’s best to handle them in the following ways:
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