This session provides a study of listening/feedback behavior from a cognitive and skills-based perspective as an integral part of the communication process. The focus is on development of listening/feedback skills, and an awareness of barriers to effective listening and feedback. Listening is a cognitive construct. Dwight Harfield developed the Harfield Cognitive Listening Model, a model of listening that involves thinking components. The Model focuses on three components: Thinking preferences, Focus & Attention, and remembering Thinking Preferences- How do our thinking selves (right-brained or left-brained) affect listening? Focus & attention- We only have one target of focus. When we are focused, nothing else in our environment exists. Our brain organize thoughts and helps us to be absorbed in what we are doing and thinking. Remembering- we only remember what we are emotionally connected to. Listening Activity for focus and attention- -Hand each participant an index card
Via Charles Tiayon
“ The necessity of good listening skills to your managerial performance is often... Topics : Kelly Services The necessity of good listening skills to your managerial performance is often underrated, but understanding their importance and adopting the following simple, yet imperative, strategies will help you display good listening skills and improve your overall performance. • Don't confuse "hearing" with "listening." This is one of the most common errors made by many people, staff and management alike. Hearing is a simple human function while listening is a skill, like hitting a baseball, playing a musical instrument, learning accounting, etc. Listening skills can improve by learning proper techniques and then practice, practice and practice. • Focus and concentrate your attention. Concentrate on the spoken words, their meanings and any obvious body language displayed by the speaker. At all costs, refrain from letting your focus drift to your next meeting, phone calls that must be made, stopping to pick up bread and milk after work, or any other subject other than closely listening to the speaker. • Display your understanding.”
Via Charles Tiayon
“ Teaching listening skills presents a series of challenges. It is perhaps the most ephemeral of language skills, hard to understand, teach, and assess. How do you really know that someone und”
Via Charles Tiayon
Here are three tips for sharpening your listening skills. Don’t multitask. We live in a world of smartphone and computer alerts. Resist the temptation to check in every time one goes off. Studies show that our productivity drops by 10 percent whenever our focus is interrupted by unrelated sounds, so you’re better off checking messages later. Meanwhile, respect your colleagues by giving them your undivided attention when they are speaking to you.Repeat what you hear. Studies show [PDF] that we only retain about half of what we hear, and our retention rate drops to about 25 percent a few days later. By practicing active listening techniques, we can hold onto more of that information — and put it to better use. Simply listen to what a person says and then repeat it back. (Paraphrasing is OK.) This has two benefits: It illustrates that you’ve heard what someone has said, and it ensures that you’ve understood the message as intended.Ask questions. While someone is sharing information with you, ask questions related to the topic at hand. This demonstrates that you’re listening and forces you to remain an active part of the conversation. Great leaders actively solicit feedback from employees, and great employees show they are engaged in projects by asking questions that will improve their odds of success. Read more: http://blog.intuit.com/employees/how-to-sharpen-your-listening-skills/#ixzz2NyBpeDeD
Via Charles Tiayon
Do you have a pet-hate word? Mine is the word ‘just’. It seems to be an excuse for some people to not perform to the best of their ability in tasks that they undertake within their business.
Via Infinite Growth
“Have you ever spent days, maybe even months working on your super awesome product, service, training series, etc? You are beyond excited to finally have it all done and ready to launch your baby you have worked so hard on.”
Via The Fish Firm
“ Here are resume examples for a variety of employment situations. Before you start writing or updating your resume, review the examples to get ideas for your own resume.”
Via Muswell Hill Media, Neil stanton
Being a good listener has many benefits, especially in the workplace. People with well-developed listening skills are more productive, are better problem solvers, and have healthier interpersonal relationships. But without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships. Available as a classroom training program and an e-learning program, Effective Listening Skills is part of the Reproducible Training Library, a full suite of unlimited-use content t
Via Charles Tiayon
Do you want to improve your communication and listening skills? The Counselling Centre is running a part-time course designed to increase your own self-awareness, and gain more from yourself and others. This can be very helpful when it comes to managing difficult people or situations – both professionally and in our own lives. At the root of all counselling skills is the ability to communicate clearly and listen effectively. It is hoped that delegates will leave the course feeling more confident interacting with others, in all aspects of their life. The course will consist of
Via Charles Tiayon
The use of empathy and listening skills--empathic listening--sometimes leads to good relationships, emotional intimacy, and happy marriages. Their use may also lead to a conversation partner feeling like she or he is receiving a hug--a "psychological hug." To help you decide if you want to continue reading, you may want to know my qualifications for writing the information on this site. I, Lawrence J. Bookbinder, Ph.D., am a former psychologist who retired after over 30 years of practicing clinical psychology. For more information about my qualifications, go to the last page of this site.
Via Edwin Rutsch
Anger. Fear. Stress. Guilt. Negative emotions are a part of life. We can’t avoid them, but we can choose how we respond to them. Fortunately, it turns out that how we respond to them plays a big part in determining how these emotions impact our lives.
Via Ariana Amorim, Les Howard, Lynnette Van Dyke, Jenny Ebermann
Managers are more likely than ever to be working in teams with people of different nationalities and backgrounds. Working effectively in a team of people of mixed nationalities and cultures requires some understanding of what makes these people “tick” – their significant values and beliefs, and the automatic assumptions they make. This commentary describes some different ways of looking at culture and illustrates the effect that national differences can have, before bringing these together to provide some recommendations for working smart in a multicultural team. The word “multicultural” is used to denote a team composed of people from different cultures, different nationalities, or both. ✍ CommunicationsIn addition to the obvious problems of communication, due to the fact that not everyone speaks the same language, other differences may cause problems in multicultural teams... ✍ Leadership styleDifferent cultures have radically different expectations of their leaders, so leaders of multicultural teams must consider whether their own approach will work with all team members... “People from different cultures view meetings from varying perspectives.” ✍ Managing meetingsJust as they have different expectations of their leaders, people from different cultures view meetings from varying perspectives.The problems start with preparation. Should preparatory papers be sent out, and will they be read if they are? ... ✍ Decision-makingMeetings are often held to make decisions, but the way these are reached may differ, as may accountability for them... “Differing attitudes to time and punctuality are the cause of many problems in multicultural teams.” ✍ Attitudes and behaviourDiffering attitudes to time and punctuality are the cause of many problems in multicultural teams... ✍ RecommendationsManaging multicultural teams follows the same ground rules as managing any other kind of team, but there are additional problems that need to be resolved, some of which we have discussed... ✍ Tips for making sure your multicultural teams are successful include: ✍✍ Allow enough time for people to get to know each other and learn to communicate.... ✍✍ Encourage the team to spend social and relaxation time together... ✍✍ Have the team agree on its key values, and make sure the interpretation is clear... ✍✍ Agree early on the ground rules for how the team will operate... ✍✍ Make it clear what the purpose of each meeting is – briefing, decision-making, problem solving, etc... ✍✍ Use visual aids such as cartoons and pictures to communicate important points more vividly... ✍✍ A willingness from every member to learn at least one of the other languages spoken by the team will work wonders... ✍✍ Respect and value differences rather than seeking to minimise them... ✍✍ Be flexible – different problems will require different approaches, and the diversity of the team will give you more possibilities to choose from... Supportive: http://sco.lt/4qcTAHhttp://bit.ly/hChPKZhttp://bit.ly/17heca0http://bit.ly/16EMQYK Post Image: http://bit.ly/17YFRwt
Via Mhd.Shadi Khudr