Our evasive tactics are called "empathy blockers". Empathy blockers save us the trouble of listening, but they cost us our connection with each other.
Sometimes we use empathy blockers inadvertently because we are anxiously trying to save our children from emotional pain. Ironically, the greatest salve for our children comes from being heard, not from us trying to change how they feel. For all of these reasons, we all use empathy blockers from time to time, quite automatically and unconsciously. You could say we are all quite skilled at blocking. Here are some of the most common examples used when children become emotional:
by Robin Grille
Via Edwin Rutsch