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Slow Down Like Starbucks: Great Customer Service Is Fast, But Never Rushed

Slow Down Like Starbucks: Great Customer Service Is Fast, But Never Rushed | Interest | Scoop.it
Customer expectations for speed of service have become frenzied thanks to mobile and amazon.com and Starbucks, and are even more intense among the millennial generation of customers. (Born 1980-2000, Millennials are the biggest generation in history.
Denise's insight:

A lot can be learned from this. Yes, we want our issues to be resolved as fast as possible, yet not made to feel I am in a sausage factory. Take the time to listen as well as act.

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Why it's better to be a business woman in Sweden than the UK

Why it's better to be a business woman in Sweden than the UK | Interest | Scoop.it
Gender inequality is prevalent in the UK and globally – not least in boardrooms and at senior levels. What can we learn from the countries that topped the Global Gender Gap Report?
Denise's insight:

Working on an app, to monitor and our behaviour #genderinequality 

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American Medical Response to Close US Call Center in California and Utilize Offshore Locations in India and the Philippines By the End of the Year… - Medical Quack

American Medical Response to Close US Call Center in California and Utilize Offshore Locations in India and the Philippines By the End of the Year… - Medical Quack | Interest | Scoop.it
When ICD10 kicks in next year-how will offshore billing call centers understand the unique US landscape with this? http://t.co/z9EOCjiHCo
Denise's insight:

All about the money

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Democratic Governor Implements ObamaCare by Outsourcing IL Jobs to India

Democratic Governor Implements ObamaCare by Outsourcing IL Jobs to India | Interest | Scoop.it
Guest Post by Adam Andrzejewski, founder of www.openthebooks.com and a former candidate for Governor of Illinois.
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