Interaction Mining
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Interaction Mining
understanding interactions between people on the Internet
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Customer Centricity and the Future of Human Services - Government 2020

Customer Centricity and the Future of Human Services - Government 2020 | Interaction Mining | Scoop.it
Everyone may be equal in the eyes of government, but that does not mean everyone is the same. One of the great weaknesses in human services over the past century is that they have operated with a mass-production, one-size-fits-all approach.
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HP Blogs - Social intelligence and sentiment analysis - atten... - The ...

HP Blogs - Social intelligence and sentiment analysis - atten... - The ... | Interaction Mining | Scoop.it
According to Jeff Edlund, “Sentiment analysis measures individuals' positive or negative feelings in a digital conversation -- be it on Twitter, Facebook, in blogs, on merchant sites, etc.” Jeff is the Chief Technology Officer of HP's CMS Business...
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InsideSales.com Launches Predictive Analytics Sales Consulting Service - MarketWatch (press release)

InsideSales.com Launches Predictive Analytics Sales Consulting Service - MarketWatch (press release) | Interaction Mining | Scoop.it
InsideSales.com Launches Predictive Analytics Sales Consulting ServiceMarketWatch (press release)The announcement was made from the floor at the Predictive Analytics World (#Pawcon) show in San Francisco.
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How BI and Data Analytics Gurus Used Twitter – PAWCon Edition

How BI and Data Analytics Gurus Used Twitter – PAWCon Edition | Interaction Mining | Scoop.it
The Predictive Analytics World Conference in San Francisco is in full force and it's time for a Twitter wrap up of all that happened in the past month.
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Twitter analysis gets elections half right - USA TODAY

Twitter analysis gets elections half right - USA TODAY | Interaction Mining | Scoop.it

From the article:

 

"Research needs to be done to correlate the sentiment data to the act of voting," says Wu.

 

Here is my comment:

 

Yes, there are limitations in using "simple" sentiment analysis for predicting events. Sentiment analysis, nowadays does not understand the purpose of what is said (basically the "why"). For instance, if one says:

 

"Wouldn't be nice if Obama do this and that"

 

then sentiment analysis would tag it as "positive" or, if negation is taken into account, as "neutral". But the real meaning is making a "proposal". 

 

Maybe, by looking at past proposal tweets and checking if the candidate undertook those proposals might be a better predictor of winning elections.

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Social conversations can be used to measure brands' health: Shiv Singh - afaqs (press release)

Social conversations can be used to measure brands' health: Shiv Singh - afaqs (press release) | Interaction Mining | Scoop.it
Social conversations can be used to measure brands' health: Shiv Singhafaqs (press release)"Social conversations can be used to measure brands' health," he said.
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Measuring Voice of the Customer- Where Do You Turn? - MarketWatch (press release)

Measuring Voice of the Customer- Where Do You Turn?MarketWatch (press release)...
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Panel: Social big data analytics proving difficult within the enterprise - ZDNet (blog)

Panel: Social big data analytics proving difficult within the enterprise - ZDNet (blog) | Interaction Mining | Scoop.it
Panel: Social big data analytics proving difficult within the enterpriseZDNet (blog)By Rachel King | February 14, 2012, 10:56am PST Summary: Social big data analytics is an area that enterprises are warming to but we're only at the forefront of understanding,...
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Beyond the Arc, Clarabridge Bolster Financial Institutions' Product Offerings ... - EON: Enhanced Online News (press release)

Beyond the Arc, Clarabridge Bolster Financial Institutions' Product Offerings ... - EON: Enhanced Online News (press release) | Interaction Mining | Scoop.it
Beyond the Arc, Clarabridge Bolster Financial Institutions' Product Offerings ...EON: Enhanced Online News (press release)SAN FRANCISCO--(EON: Enhanced Online News)--Beyond the Arc, a customer experience firm that helps financial service companies...
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Social Media and Text Analytics Webinar

Social Media and Text Analytics Webinar | Interaction Mining | Scoop.it
The panel which was originally going to focus on text analytics has been expanded (or narrowed depending on your POV) to Social Media Analytics. It will be moderated by Lisa Joy Rosner of NetBase and will also include ...
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QDAP - Qualitative Data Analysis Program | Text Analytics

QDAP - Qualitative Data Analysis Program | Text Analytics | Interaction Mining | Scoop.it
Accurate and reliable coding using computers is central to the qualitative research process. Experienced QDAP coders and project managers deliver the large-scale, value-added annotated data you need in a timely and expert manner.
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Customer service: Lifeblood of any business - by Cody Hodge - Helium

Customer service: Lifeblood of any business - by Cody Hodge - Helium | Interaction Mining | Scoop.it
Customer service is without a doubt the lifeblood of any business.
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Sentiment Tool Scans Twitter To Set Super Bowl Odds - Software - Business Intelligence - Informationweek

Sentiment Tool Scans Twitter To Set Super Bowl Odds - Software - Business Intelligence - Informationweek | Interaction Mining | Scoop.it
Sentiment analysis is hot among financial-market traders, so why not for that other great betting domain, sports?
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Accenture Strategy - Sales & Customer Service - Face to Face Interaction and Field Services Strategy Consultant

Accenture Strategy - Sales & Customer Service - Face to Face Interaction and Field Services Strategy Consultant | Interaction Mining | Scoop.it
Join Accenture and help transform leading organizations and communities around the world.
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Thomson Reuters launches social media sentiment analysis offering - FX-MM

Thomson Reuters launches social media sentiment analysis offering - FX-MM | Interaction Mining | Scoop.it

FinextraThomson Reuters launches social media sentiment analysis offering FX-MM. When properly analyzed and understood, this data can complement a firm's trading and investment strategies and give it a competitive edge.

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FedEx Delivers the Buzz: NetBase Brand Passion Index Gets the Social Scoop on ... - MarketWatch (press release)

FedEx Delivers the Buzz: NetBase Brand Passion Index Gets the Social Scoop on ...MarketWatch (press release)MOUNTAIN VIEW, CA, Mar 07, 2012 (MARKETWIRE via COMTEX) -- NetBase, the Social Media Insight & Analysis company, today announced its latest...
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Forecasting the US Presidential Election through Sentiment Analysis - Huffington Post

Forecasting the US Presidential Election through Sentiment Analysis - Huffington Post | Interaction Mining | Scoop.it
Forecasting the US Presidential Election through Sentiment AnalysisHuffington PostWith that in mind, Recorded Future introduced its new election monitoring application that uses sentiment analysis to forecast the GOP presidential nominee, and...
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Attensity Provides Social Analytics to National News Organizations - MarketWatch (press release)

Attensity Provides Social Analytics to National News Organizations - MarketWatch (press release) | Interaction Mining | Scoop.it
Attensity Provides Social Analytics to National News OrganizationsMarketWatch (press release)PALO ALTO, Calif., March 7, 2012 /PRNewswire via COMTEX/ -- Attensity, the leading provider of social analytics and engagement applications for Social CRM,...
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Microsoft Dynamics Puts Analytics on Steroids - CRM Buyer

Microsoft Dynamics Puts Analytics on Steroids - CRM Buyer | Interaction Mining | Scoop.it
Microsoft Dynamics Puts Analytics on SteroidsCRM BuyerBy Erika Morphy The next version of Microsoft Dynamics CRM will be able to connect a series of related dashboards -- say of a particular product pipeline -- so that when one element is adjusted,...
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Big Data Analytics: The Future is Already Here | SmartData Collective

Big Data Analytics: The Future is Already Here | SmartData Collective | Interaction Mining | Scoop.it
As the Big Data movement gains momentum we'll find more and more reasons to rethink how we actually create value out of data. Not just customer data, but operational data as well. Let's look at a few predictions for 2012 ...
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Mattersight Expands Industry-Leading Behavioral Analytics Service With ... - MarketWatch (press release)

Mattersight Expands Industry-Leading Behavioral Analytics Service With ...MarketWatch (press release)CHICAGO, IL, Feb 14, 2012 (MARKETWIRE via COMTEX) -- Mattersight Corporation /quotes/zigman/5313242/quotes/nls/matr MATR -1.56% today announced the...
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New partnership combines speech analytics wth customer experience tools - Call Centre Helper

New partnership combines speech analytics wth customer experience tools - Call Centre Helper | Interaction Mining | Scoop.it
Call Centre HelperNew partnership combines speech analytics wth customer experience toolsCall Centre HelperResponseTek and CallMiner have entered into a formal partnership to create a combination of capabilities that will drive rapid improvement in...
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Rhino 360

Try our new online reputation monitoring tool with automated sentiment analysis http://t.co/YBcVTkES...
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Social Media Analytics: What you should be measuring!

Social Media Analytics: What you should be measuring! | Interaction Mining | Scoop.it
I just commented on [post_title] : [caption id= (Social Media Analytics: What you should be measuring!

 

How to measure comments? Just positive and negative? No way. You need to understand them better... What is a negative comment to a negative comment?

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Twitter / Kevin Boudreau: Techniques used in analyti ...

Techniques used in analytics, 2011 (source: KDnuggets) http://t.co/yJcf3Q72
Jan 28 via web Favorite Retweet Reply

Techniques used in analytics, 2011 (source: KDnuggets) http://t.co/yJcf3Q72 (Techniques used in analytics, 2011 (source: KDnuggets) http://t.co/yJcf3Q72...)...
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