Learn five steps to tackle wicked problems by combining systems thinking with agile methodology. Many successful organizations like Boeing, Walmart, Chrysler and Hewlett-Packard (HP) have adopted agile methodology and have been achieving success and innovation through this collaborative method. By becoming more agile, the team at Chrysler had innovated their steering wheel, outpacing Ford and GM. By incorporating customer input into their design process, Boeing produced a new airline fleet in re...
Via Jürgen Kanz
The Thomas-Kilman Conflict Mode Instrument (TKI for short...) had its 40th birthday in June. The TKI is a form of psychometric tool used to diffuse conflict situations by identifying the 'styles' of conflict (there are 5 in the TKI) at play in a situation and providing strategies and tools to deal with them...relating to understanding the stance and point of view of another, reframing the meaning, surfacing underlying motivations and diffusing non-useful emotions.
The Team at OPP license the sue of TKI - and arrange of other psychometric tools - in the UK and they have some highly skilled and experienced psychologists contributing to their blog 'Personality Matters' - well worth a look.
What are the most persuasive words in English? Recent research points to "Free", "Because", "You", "Instantly" and "New". And this is why.
Matt Jeavons's insight:
Leo Widrich pulls together some interesting thoughts on using language for influence.
If you're familiar with NLP he includes a link to Philip Yaffe critique of the oft-quoted interpretation of Mehrabian's 1967 research: that he meaning derived from communication by the recipient is shaped 55% from the body language, 38% from the tone of voice, and 7% the actual words of the speaker.
Mehrabian's research looked into the the source of influence from a single spoken word, Yaffe makes the case that the results found have been wrongly generalised to apply to wider communication such as speeches and general conversation.
From a personal perspective I would suggest that a skilled communicator actually has the ability - innate or learned - to shift the source of influence within their communication style to that which has greatest affect within the context they are in.
Linking everything together provides the richest breadth of options - and of success - to ensure that the response you get is the one you intended...from what you think, say and do.
The ability to vary vocal quality - such as tone and pace - is a powerful tool to engage at the unconscious level as is the use of metaphor. Choice of words facilitates abstracted, directed or lateral thinking. They can both open up...and close off insight into what is possible within the mind of the recipient.
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