Lupie Leyva has answered questions about immigration issues, taught people how to use email, and once even helped a person make an appointment to see a family member who was incarcerated. "I've worked in public libraries for 10 years," she says. None of those things are technically in her job description as senior librarian at the Robert Louis Stevenson Library in Boyle Heights, a neighborhood in East L.A. But Leyva feels that these tasks are part of her role as a community provider of trust—or what she calls confianza. "That is the thing that we as a system provide," she says. "People trust us to try to find the best information we can."