The famed, unique Las Vegas-based shoe retailer...will eliminate traditional managers, do away with the typical corporate hierarchy and get rid of job titles, at least internally.
....bureaucracy ...was getting in the way of adaptability.”
The unusual approach is called a “holacracy,” replacing the traditional corporate chain of command with a series of overlapping, self-governing “circles.” In theory, this gives employees more of a voice in the way the company is run.
According to Zappos executives, the move is an effort to keep the 1,500-person company from becoming too rigid, too unwieldy and too bureaucratic as it grows.
“As we scaled, we noticed that the bureaucracy we were all used to was getting in the way of adaptability,” says Zappos’s John Bunch, who is helping lead the transition to the new structure.
Holacracy ...has a couple of high-profile devotees — Twitter cofounder Evan Williams uses it at his new company, Medium, and time management guru David Allen uses it run his firm — but Zappos is by far the largest company to adopt the idea.]
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