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Innovation & Institutions, Will it Blend?
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Rescooped by Deb Nystrom, REVELN from Agile Learning
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MOOCs, Blended Learning on Stage with Charlie Rose - Online Education

MOOCs, Blended Learning on Stage with Charlie Rose - Online Education | Innovation & Institutions, Will it Blend? | Scoop.it

"I will say the blended model, ...with certainty, is revolutionizing, higher education." "...access to a Master Teacher..."  ~ Amy Gutmann, president of the University of Pennsylvania


Charlie interviews:

  • Anant Agarwal, CEO of edX;
  • Amy Gutmann, president of the University of Pennsylvania;
  • Joel Klein, former New York City Schools chancellor and CEO of Amplify and
  • Tom Friedman of the New York 


Related posts by Deb:

  
Deb Nystrom, REVELN's insight:

A blend of views discuss MOOCs and on-line education.  Note the access and pacing comments of Anant Agarwal from edX and what he's implying.  ~  Deb

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Deb Nystrom, REVELN's curator insight, April 26, 2013 11:22 AM

Pacing the learning, removing the exclusive, high expense of the classic 4 year degree, access to "Master Teachers," are some the the advantages.

An alternative view of higher education was forecast by a guest blogger on my own website who built his own degree at a much lower cost, listed above, "Right Sizing..."   ~ Deb

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Shedding Legacy Industry Practices: Bank To Store & Coffee Shop Innovation

Shedding Legacy Industry Practices: Bank To Store & Coffee Shop Innovation | Innovation & Institutions, Will it Blend? | Scoop.it

Customer experiences are delivered year after year without challenging the approach in what they do.  This unique bank reinvented their customer service approach and culture.”  


The banking industry is one of the more entrenched, which drew my attention to this innovation case example.


Excerpted:

CEO Ray Davis Explains His Decision to Change Umpqua’s Purpose:   Umpqua Bank has a quirky, lighthearted nature for a financial services company, perhaps because they started with the simple goal to help loggers and farmers with their banking.


...Observing Umpqua’s lack of a clear customer-service approach, CEO Ray Davis decided to make a change. In a move away from traditional banking, he renamed Umpqua locations “stores.”  In redesigned “stores,” “shoppers” could browse products and services, stay as long as they wanted, sit a spell with their legs up on a comfy chair, and sip a cup of coffee. And when they were ready, they could tap an Umpqua associate to help them with their banking needs—all without the red ropes.


At Umpqua, customers are not herded into a line for service, and they don’t have to stand in separate lines to get different services. Dedicated associates assist each customer from start to finish.

“Umpqua Bank is part Internet café, part community center, and part bank. The coffee’s good and it’s not a bad place to sit and read a book.”

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