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Innovation & Institutions, Will it Blend?
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Rescooped by Deb Nystrom, REVELN from New Work, New Livelihood, Careers
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Be Constructive—Not Invasive—With Big Data, The WSJ Experts Stream

Be Constructive—Not Invasive—With Big Data, The WSJ Experts Stream | Innovation & Institutions, Will it Blend? | Scoop.it

Two perspectives:  1) ...the real risk in a hyper-data world is use that crosses the line between constructive and invasive, and 2) that people will use it naively, and to mistake correlation.

   

Angela Ahrendts:  The security dimensions of Big Data are well rehearsed, and protection must be a given. ...the real risk in a hyper-data world is use that crosses the line between constructive and invasive.

  

For us, Big Data must be about serving our customers’ interests, rather than our own.

      

….Customer information should work for the customer, making every retail experience a great retail experience...    Appropriately protected and intelligently used, we believe it can do just that.

  

Angela Ahrendts (@AngelaAhrendts) is the CEO of Burberry.


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Figuring out what causes what, and why and under what circumstances is hard work. Big Data is a tool for this work, not a substitute for it.

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Andrew McAfee:  ... Big data’s great promise is that it’ll get us out of ....decision-making by HiPPO—the Highest-Paid Person’s Opinion. ... In the same way that witch doctors gave way to actual doctors as medicine became a science, HiPPOs will in many domains give way to data-driven decision making.


Many people accurately perceive that Big Data will give rise to privacy concerns, but I want to highlight a different risk:


  • That people will use it naively, and to mistake correlation (“as the geese fly away, the weather gets colder”) with causation (“the geese are causing winter!”). Figuring out what causes what, and why and under what circumstances is hard work. Big Data is a tool for this work, not a substitute for it.


Andrew McAfee ( @amcafee ), a principal research scientist at Massachusetts Institute of Technology and the co-author of the e-book “Race Against the Machine: How the Digital Revolution is Accelerating Innovation, Driving Productivity, and Irreversibly Transforming Employment and the Economy.”



Recent posts by Deb:  

  


Deb Nystrom, REVELN's insight:

I've already received a comment on my LinkedIn stream about the invasiveness of big data and employee email.  Here's two more perspectives on using Big Data well.  ~  D

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Deb Nystrom, REVELN's curator insight, November 25, 2013 10:41 AM

This article from this past April offers a way to see beyond the "shiny new toy" syndrome of the Big Data buzzwords, to help it be the tool it's meant to be.  ~  Deb

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Ten (10) Tech Trends That Will Change 2013 Business, Innovation Opportunities

Ten (10) Tech Trends That Will Change 2013 Business, Innovation Opportunities | Innovation & Institutions, Will it Blend? | Scoop.it

Excerpts from10 top technology trends that may shape your 2013 business creativity and innovation.


Excerpts:



1. Big data goes mainstream.


Paul Daugherty, CTO at Accenture, predicts that 2013 will be the year that many companies plunge into big data in a big way, which doesn't ensure success, notes M. Eric Johnson, director of the Center for Digital Technology at Dartmouth University.
   

"…we will continue to see a good deal of disappointment, …a lot of companies are clueless about how to unlock the value …in their data."

  
2. The digital enterprise emerges.
A confluence of technologies and systems is ushering in an era of digital acceleration. Clouds, mobile technology and social media increasingly make proprietary hardware and software platforms irrelevant.
   

Bill Briggs, global lead of Deloitte Digital and deputy chief technology officer for Deloitte Consulting. "There is an immense interrelationship among various digital technologies. They are profoundly reshaping business and creating enormous opportunities."
    

3. Social media gets sophisticated.

        
"…the combination of mobility, social and location-based services has the ability to transform the enterprise."

     

4. Clouds are everywhere.

   
"The cloud means that you can …create a sum greater than the individual parts, …[which] also translates into greater agility and flexibility."

    

5. IT stocks talent.

   
Organizations are loading up on IT talent and building centers of technology excellence to spur innovation.

   

…Last September, General Motors said that it plans to hire as many as 1,500 workers to staff a new computer technology center near Detroit. Other major companies have made similar announcements in recent months.

   
6. IT means business.

   
"We're at the point where you cannot separate business strategy from technology strategy," explains Deloitte's Briggs.  

"Siloed organizations cannot act in the highly agile manner that's necessary," Georgetown's Prashant warns. He says that organizations must create cross-functional teams and engage in practices that help IT and business executives become more fluent in each other's domains.

    

7. The post-PC era takes hold.  

   
"It's vital to deliver the full fidelity of services and offerings across mobile platforms," says David Reilly, managing director of Bank of America's Technology Infrastructure organization. 2013 will be a year in which IT executives must focus on creating a consistent experience across devices and browsers.

    

8. Consumerization rules.
Confront the bring-your-own-device (BYOD) movement and the consumerization of IT to support smartphones, tablets and other employee devices.

    

9. Organizations get serious about cyber-security.
Cyber-threats are increasing…Ernst & Young's Nichols says that organizations must examine security in a more holistic manner, including examining the cloud, partners and mobile systems.

The good news is that tools are becoming more sophisticated, and the coming year may be as a turning point.


10. Analytics is for everyone.

   

"We are quickly reaching a point of maturity…" …Analytics software is allowing more agile and effective decision making in business. This trend will continue to accelerate in 2013.

     

Read the full article here.


Photo credit: by UggBoy UggGirl - Flickr

    

Similar articles from Deb's blog:

    

     


Deb Nystrom, REVELN's insight:
  • Technology continues as an accelerator to business and a foil for creativity and innovation.  This is a great list to add to the trends cited in Change Leaders Watch.
         
  • It's also a good trend watch mix for what's next in our VUCA world  (Volatile, Uncertain, Complex, Ambiguous), although this list helps it be a tad less so.

   
~  Deb 

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Innovate like Intuit - Customer-centric, grassroots, connected

Innovate like Intuit - Customer-centric, grassroots, connected | Innovation & Institutions, Will it Blend? | Scoop.it

"Innovation doesn't have to be hard to master - a great case study with Intuit, the customer-centric, grassroots innovative TurboTax folks."


It's inspiring to read how Intuit structures in ways to understand its customers, deeply.  We're TurboTax customers, by the way.


Excerpts:


To grow faster than your market, you need to create more value. The essential business challenge is to create better products, less costly solutions, or more effective internal processes that results in better, faster or cheaper service.


Sounds easy, but when you call that “innovation,” many companies freeze up.



One company that excels at listening is personal-finance software giant Intuit Inc. of Mountain View, Calif. The $4-billion-a-year maker of QuickBooks and TurboTax has grown on grassroots innovation.


When Intuit founder Scott Cook was developing the program that became known as Quicken, his sister-in-law phoned hundreds of consumers to find out what they liked and disliked about managing their personal finances.


Cook learned:


  • 80% of consumers resented the time and paperwork required, so he vowed his product would save customers time. 
  • Quicken took off because it was simpler and easier to use than its competitors (which Cook dubbed the “47th-mover advantage”).
Cook also started to follow customers home; he and other staffers would sit at consumers’ kitchen tables and watch them pay their bills. This passion for field research still thrives at Intuit.
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Big Data, Challenging HR Beliefs, Empowering Worker Success

Big Data, Challenging HR Beliefs, Empowering Worker Success | Innovation & Institutions, Will it Blend? | Scoop.it

"Work history does not matter as much as we think it does, and bosses matter more — these are findings from an emerging field called work-force science."

  

...Work-force science, in short is what happens when Big Data meets H.R.

   

....“This is absolutely the way forward,” says Peter Cappelli, director of the Center for Human Resources at the Wharton School of the University of Pennsylvania. “Most companies have been flying completely blind.”

  

Today, every e-mail, instant message, phone call, line of written code and mouse-click leaves a digital signal. These patterns can now be inexpensively collected and mined for insights into how people work and communicate, potentially opening doors to more efficiency and innovation within companies.



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...research ...found that the most important characteristic for sales success is a kind of emotional courage...even after initially being told no.


____________________________



For example:


...Tim Geisert, chief marketing officer for I.B.M.’s Kenexa unit, observed that an outgoing personality has traditionally been assumed to be the defining trait of successful sales people.

But its research, based on millions of worker surveys and tests, as well as manager assessments, has found that the most important characteristic for sales success is a kind of emotional courage, a persistence to keep going even after initially being told no.



____________________________


...numbers and grades alone did not prove to spell success at Google and are no longer used as important hiring criteria....

____________________________



For years, [Google] candidates were screened according to SAT scores and college grade-point averages, metrics favored by its founders. But numbers and grades alone did not prove to spell success at Google and are no longer used as important hiring criteria....

Google has found that the most innovative workers — also the “happiest,” by its definition — are those who have a strong sense of mission about their work and who also feel that they have much personal autonomy.

Deb Nystrom, REVELN's insight:

This may explain a few things, and encourage more focus on the hiring process and less on over-managing what comes after.  ~  D

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Deb Nystrom, REVELN's curator insight, April 21, 2013 11:04 PM

There are many implications for using the results for also helping individuals find more successful and satisfying career paths as well.  ~  D

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Six Stages to Achieving a Big Data and Innovation Culture

Six Stages to Achieving a Big Data and Innovation Culture | Innovation & Institutions, Will it Blend? | Scoop.it
Companies are realizing analytics are actually at the center of their company, whereas before analytics was just at the edge. According to Bruno Aziza of SiSense, that’s having an impact.


Aziza’s credentials are robust. Prior to SiSense, he ran data analytics programs at Microsoft, Apple and Business Objects (now a SAP company). He is the co-author of two books in the business analytics space, one of them the best-selling tome, Drive Business Performance: Enabling a Culture of Intelligent Execution(Wiley, 2008).


 He is a fellow at the Advanced Performance Institute, an independent advisory group specializing in organizational performance, and he has over 12,800 Twitter followers at @brunoaziza.


Excerpts:


…there are six cultural stages, kind of like the five stages of grief, except that …the higher you go the better shape you’re in.

  

1) Increased Visibility > looking at data but not able to tell what the data is telling them.

  

2) Move Beyond Gut Feel > understand the data, apply judgment to it so you’re able to react to information faster than anybody else.

In these first two stages, the types of problems you’re trying to solve are backwards looking analysis. you’re building infrastructure so you understand where your data comes from and what happened yesterday.

   

3) Plan for Success > “Here is what success means.”

   

4) Execute on Strategy > align our strategy to our knowledge, our ability to adjust based on success or failure on certain actions. Very few companies are at this stage.

   

5) Power to Compete > you are able to compete, taking strategic market share from the market you’re in, or adjacent markets.

   

6) Culture of Performance >  which is more of the North Star rather than a place where you end up:  “Run it like you own it.”

Deb Nystrom, REVELN's insight:

Some data driven, high performance companies may be over obsessed with data. The author describes six (6) stages of becoming, including "achieving a Culture of Performance as more of the North Star rather than a place where you end up." ~ D

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Rescooped by Deb Nystrom, REVELN from Change Leadership Watch
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Innovation, Impact, Change Words: Enough Talk, More Do | The Nonprofit Quarterly

Innovation, Impact, Change Words: Enough Talk, More Do | The Nonprofit Quarterly | Innovation & Institutions, Will it Blend? | Scoop.it

This matches my current experience.  Does it match yours in the fields of innovation and change leadership?

 

Excerpt:  If you’re a nonprofit news junkie, you know it’s nearly impossible to go a day without reading or hearing the words “innovation” and “impact.

"It’s little surprise, then, that collective eyes are beginning to roll when the terms innovation and impact are tossed around with little explication as to what they look like on the ground and within a more systematic framework. So, maybe it’s time to start putting our money where our mouths are and get serious about assessing what, exactly, is true innovation; and, most important, what are the kinds of innovation that lead to real impact—especially those that can be rigorously assessed and measured..."  Source:  @npquarterly 


Via Karen Steffensen, Deb Nystrom, REVELN
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