There are always subtle concerns that follow the Pareto principle, which loosely states that 80% of the problems are in 20% of the processes. There are multiple techniques available to analyze processes further. Some of them can and should be used in conjunction with the visual version of the process — the process model — while others utilize a combination of information gathered about the process and the measurements associated with the process.
This article covers Common Business Problems and process analyst tools that can help discover the cause of these issues and to develop recommendations for solutions.
The table in this article provides suggestions for modeling and analysis techniques useful when addressing some of the problems common to businesses. It is not an exhaustive list of problems yet, the author states, the list will get you started and help generate ideas for other appropriate questions to ask
The business problems included, with suggested process analysis tools include, for example:
- Work is often accelerated to meet customer expectations.
- Data redundancy is common.
- Everyone spends a great deal of time 'fire fighting'.
- Management throws people and or money at the problem, but it doesn't improve.
- Data integrity is a constant problem.
- There a high level of frustration among the employees.
- Activities in the process span several departments, and there is finger-pointing and blaming.
- No one knows or manages the total process.
- Getting the work done just takes too long.
- The process was never purposefully planned and has consistently produced errors, rework, mistakes, or scrap in excess.
- Complexity, exceptions, and special cases are common but not strategically directed.
- Processes/activities aren't measured or controlled.
- Inventory, buffers, and other assets sit idle.
- Too many reviews and approvals.
Potential Modeling Techniques
- High Level IGOE
- IGOE Flow Model
- Swimlane Model
- Node Tree
- Sequence /Flow Analysis
- Exception Matrix
- Critical Path Analysis
- RACI Analysis
- Scenario Analysis
- Role Playing
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