Design Thinking e innovación en negocios y servicios más responsables
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Design Thinking e innovación en negocios y servicios más responsables
Hablamos sobre innovación en modelos de negocio y diseño de servicios que sean más sostenibles y responsables
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Kerry Bodine's Blog

Kerry Bodine's Blog | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
Today is the first annual Customer Experience Day! There’s a growing number of professionals who are dedicated to making great customer experiences — and today is a day to celebrate their work.
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Claves de innovación en nuevos negocios – DCOLLAB

Claves de innovación en nuevos negocios – DCOLLAB | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
El 75% de los productos que se generan no llegan a nadie, van a la basura, aunque seguramente sean buenos, útiles o bellos.  ¿Qué está pasando aquí?¿Te h
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Factor Diseño » Blog Archive » Design Thinking e industrias de servicio: promesas por cumplir

Factor Diseño » Blog Archive » Design Thinking e industrias de servicio: promesas por cumplir | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
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Future Proof Design and the Platform Design Canvas

This presentation was given as an introduction of a workshop on the platform design canvas during the Barcelona Design Thinking Week at the Elisava Design and E
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Rip+Mix. A Design Method for Open-End Projects

Rip+Mix. A Design Method for Open-End Projects | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
Rip+Mix. A Design Method for Open-End Projects
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Vitsoe | Design case studies | Design Council

How do you keep a company at the top of its game when product throughput is deliberately slow? Capitalise on your design strengths says Vitsoe, a furniture manufacturer that specialises in sustainable design and says good design means long-lasting.
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Recursos: La nueva Guia para la Innovación Social, recién publicada por la Comisión Europea, ya online

Recursos: La nueva Guia para la Innovación Social, recién publicada por la Comisión Europea, ya online | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
OS dejo un nuevo recurso de innovación social, publicada el pasado 14 de Marzo por la la Comisión Europea : la  “Guía para la Innovación Social” / (Guide to Social Innovation). En ella se habla sob...
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Un mapa de la experiencia del cliente: Customer Journey Map

Un mapa de la experiencia del cliente: Customer Journey Map | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
La clave para crear modelos de negocio realmente innovadores es poner al cliente en el centro, pero ¿sabemos cómo analizar la experiencia del cliente y qué herramientas usar para ello?
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Embedding Innovation in Service: a SECI+Design Framework. | Service Design Network

Embedding Innovation in Service: a SECI+Design Framework. | Service Design Network | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
Service Design Network is an international network of organisations & businesses working in and developing the Service Design domain
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Human-Centered Design Toolkit | IDEO

Human-Centered Design Toolkit | IDEO | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
A free innovation guide for social enterprises and NGOs worldwide |
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Service Design: the high impact customer experience discipline - Livework

Service Design: the high impact customer experience discipline - Livework | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
Customer experience as a concept has huge support. Few argue that customers aren’t important, and we know how even small experience changes can have major business impact.
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What is Service Design?

What is Service Design? | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
Imagine two different auto repair shops who can both quickly and cheaply fix your car. At the end of the day, the one with a better-designed service will give you more positive experiences, and you'll be more inclined to recommend it to friends and family.
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Meta Service Design

Slide deck from my #Devlove session at Tokyo covering #ServiceDesign, Information Architecture, and an Enterprise Architecture framework. Latest blog post on th
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Design-ing Africa

Design-ing Africa | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
A blog about service design,design and design thinking in the context of Africa.
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Design to Improve Life Education

Design to Improve Life Education aims to secure that the thinking of Design to Improve Life becomes part of the curriculum for all teachers and educators in Denmark…
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Ezio Manzini: la innovación social propone un nuevo territorio para el diseño

Ezio Manzini: la innovación social propone un nuevo territorio para el diseño | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
El pasado 9 de abril de 2012, tuvimos la oportunidad de conversar con el arquitecto y diseñador italiano Ezio Manzini, en los espacios de la Escuela de Diseño Industrial de Pratt Institute, en New ...
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Why social makes customer service more important than ever

Why social makes customer service more important than ever | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
When I attended university in the UK, I was offered a low-paying job as a customer-service representative for a large company. It was as dull as it sounds. Like many, but not all such positions at ...
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Design : much more than just an add-on for public services

Design : much more than just an add-on for public services | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
New Zealand, Australia, South Korea and Singapore have adopted design-led innovation and we must do the same, says Bel Reed
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Introducing Design @ Your Service - Core77

Introducing Design @ Your Service - Core77 | Design Thinking e innovación en negocios y servicios más responsables | Scoop.it
Industrial Design content and community site - articles, discussions, interviews and resources.
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Stanford Design Thinking Workbook

Stanford Design Thinking Workbook - Free download as PDF File (.pdf), Text File (.txt) or read online for free.
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