- “Meeting the Needs of Student Users in Academic Libraries: Reaching Across the Great Divide,” published by Chandos Publishing and available through ALA Neal-Schuman, takes an honest look at learning commons in academic libraries and discusses what is working and what is not.
To evaluate their findings, authors Michele Crump and LeiLani Freund examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of students’ approach to research. They take a candid look at these redesigns and ask if improvements have lived up to expectations of increased service and user satisfaction. Including many actual survey questions and answers, this book will help academic librarians and administrators provide better services to student users.
Book available here: http://www.neal-schuman.com/mtnos
Via Karen du Toit