The new field of social neuroscience shows that when two people talk face-to-face, their brains form an instant connection. Not so with life online.
There's a "negativity bias" to emails. What you thought was a neutral message can be perceived as hostile by the recipient.
Daniel Goleman talks about employing empathy with your email communication.
Learn more about Dr. Goleman's latest research in his book The Brain and Emotional Intelligence: New Insights from More Than Sound www.morethansound.net.
Via Gust MEES