Learn how CAT makes an investment for the long-haul with engaged employees. It's all part of a Smarter Workforce.
Employee engagement had a direct impact on business performance.
The study found that highly engaged dealer branches had significantly better results when measuring it against six key business metrics (safety, quality, attrition, customer loyalty, technician productivity and financial vs. targeted financials).
Highly engaged branches:
• Met or exceeded quarterly financial targets 40% more often than dealers who reported lower levels of engagement
• Recorded a higher level of customer loyalty by 5.3 %
• Had a 71% lower voluntary turnover rate