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INF336-441 Knowledge Management
The INF336-441 students of CSU curate all things knowledge management
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Choosing the right KM tools

Choosing the right KM tools | INF336-441 Knowledge Management | Scoop.it
Your colleagues really want a social layer across their digital experience. The marketplace isn't quite there yet ... but KM leaders with a broad field of vision can help lead the way...
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How do you change organizational culture? Start with a good model. | Gale Stafford

How do you change organizational culture? Start with a good model. | Gale Stafford | INF336-441 Knowledge Management | Scoop.it
How do you change culture? Step one: start with a good model. http://t.co/bTHEUnM3ZO
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Enterprise Social Media: What NOT to Say when Convincing Management

Enterprise Social Media: What NOT to Say when Convincing Management | INF336-441 Knowledge Management | Scoop.it
One of the most common obstacles blocking organizations from adopting an enterprise social media strategy today is lack of understanding of social media at a management level.
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Making Organizational Learning Stick: How to Set Your Knowledge Goals and Blend Technology and People Processes to Reach Them

Making Organizational Learning Stick: How to Set Your Knowledge Goals and Blend Technology and People Processes to Reach Them | INF336-441 Knowledge Management | Scoop.it
Henry Ford once observed, “Anyone who keeps learning stays young.” This is as true for nonprofit organizations as it is for individuals. (Creating deliverable goals and making sustainable decisions is the vision of EP in 2013.
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What 2013 Will Bring to the Enterprise [Infographic]

What 2013 Will Bring to the Enterprise [Infographic] | INF336-441 Knowledge Management | Scoop.it
With less than a month until we celebrate a new year, we can't help but look ahead with some curiosity about what 2013 will mean for mobile, social business and the enterprise overall.

 

Presents predictions for enterprise technology adoption in 2013-2015.

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Knowledge Management + eLearning + Web 2.0 = Learning- Bring on the Trumpet

Knowledge Management + eLearning + Web 2.0 = Learning- Bring on the Trumpet | INF336-441 Knowledge Management | Scoop.it

This blog post argues that technology really can enable a knowledge sharing culture. Wooler maps the processes within Nonaka & Takeuchi’s Tacit-Explicit Knowledge model with Web 2.0 tools.

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Why are employees lurking in my enterprise social network?

Why are employees lurking in my enterprise social network? | INF336-441 Knowledge Management | Scoop.it

In the workplace, every employee has his or her own reasons for watching or speaking in a meeting or on a call.... An enterprise social network should be understood as just one piece of a company’s communication and cultural ecosystem rather than a standalone entity that has completely different rules. At its core, the network is a way for people to communicate and get their work done, and as such, it is helpful for community designers to apply a similar set of expectations and rules to it.

Great blog post about lurking on enterprise social networks.

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10 Keys to Success for Knowledge Management Initiatives

10 Keys to Success for Knowledge Management Initiatives | INF336-441 Knowledge Management | Scoop.it

At KMWorld 2012 in Washington, DC in October, Dr. Jay Liebowitz, editor of Beyond Knowledge Management and the Knowledge Management Handbook, took part in a session on the critical success factors for knowledge management projects and initiatives.

 

In that session, Dr. Liebowitz shared his “Rules of the Road," compiled from a combination of professional experience and a survey of the literature on the subject.

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How To Build A Business Case For Customer Service Investments | Forrester Blogs

How To Build A Business Case For Customer Service Investments | Forrester Blogs | INF336-441 Knowledge Management | Scoop.it

We know that investing in customer service is good for business and can positively impact your revenue. However, building a business case for customer service investments is challenging, as you must understand the benefits and associated costs of the investments.

 

For some customer service technologies, such as workforce management, email, and chat, the business benefits are very clear. For other customer service technologies, such as social customer service or knowledge management, the business benefits are more difficult to precisely quantify. Yet in all cases, business benefits fall into one of three categories: reducing operational costs, improving productivity, or enhancing the customer experience.

Kate Leggett presents examples of business benefits of technologies including those supporting KM initiative.

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Communities of Practice - an introduction from Knoco Ltd

Communities of Practice, a key component of a Knowledge Management Framework. Provided by Knoco Ltd.

 

Communities of practice are one of the main building blocks of a Knowledge Management Framework. Communities of Practice are peer networks of practitioners within an organization, who help each other perform better by sharing their knowledge. For example, a Community of Practice might be set up for electrical engineers, so that engineers can raise issues and problems, and see if anyone in the community can provide insights and suggest solutions. Many of the larger organisations have set up dozens of communities of practice, some of which may have over a thousand members.

A company wishing to introduce communities of practice as a best practice sharing mechanism needs to know where to start and how to start.

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Congress' Wicked Problem: Seeking Knowledge Inside the Information Tsunami (pdf)

Congress lacks basic knowledge management strategies, depending instead on outdated systems for information referral, sorting, communicating and collaborating, according to a policy document(.pdf) published Dec. 4 by the New America Foundation.Lawmakers have information—in fact, they are drowning in it—but they do not have a deliberate system providing inclusive information that is not overshadowed by special interest and advocacy-group data, writes Lorelei Kelly, a research fellow at the New America Foundation.

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Enterprise Social Media: 5 Emerging Trends [slideshare]

Slideshow of a SXSW 2012 presentation:

 

"Social media has gone mainstream! But it's not everywhere yet. In this session, we'll focus on the five emerging trends on how enterprises are leveraging social media. Patterns have emerged among social businesses and we'll review how organizations are leveraging these new capabilities to deliver bottom-line results. Specifically, in this session we will look into the technologies that enable organizations to generate new ideas, accelerate innovation, increase customer satisfaction, increase productivity, and gain a competitive edge." Presented by @Lbenitez & @heidi_ambler .

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The Human Mind Meld: The Perils of Unfiltered Knowledge Transfer | Collective Intelligence | Big Think

The Human Mind Meld: The Perils of Unfiltered Knowledge Transfer | Collective Intelligence | Big Think | INF336-441 Knowledge Management | Scoop.it
We might like to think that we have completely original minds, but we are easily influenced by others and have an "unknowingness" of how our "human mind meld" works. 
 
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Rethinking ROI: The Metrics of Intangible Assets

Rethinking ROI: The Metrics of Intangible Assets | INF336-441 Knowledge Management | Scoop.it
What is the true value of intangible assets like intellectual capital and in an enterprise, and what is the ROI (return on investment) for knowledge management.
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On an enterprise social network you can run, but you can't hide

On an enterprise social network you can run, but you can't hide | INF336-441 Knowledge Management | Scoop.it
As I'm sure you've already read somewhere else today, Yahoo is banning working from home. This move has been met with derision as such a backwards step, but also with agreement from some former Yah...
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Making the most of knowledge management | CEB Blogs

Making the most of knowledge management | CEB Blogs | INF336-441 Knowledge Management | Scoop.it
The secret to a highly successful knowledge management system is not superior technology. Instead, focus on how to motivate your employees, hold them accountable, and make it easy for them to share their valuable knowledge across your organization.
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The social economy: Unlocking value and productivity through social technologies | McKinsey Global Institute

The social economy: Unlocking value and productivity through social technologies | McKinsey Global Institute | INF336-441 Knowledge Management | Scoop.it
A McKinsey & Company Technology & Innovation article.

 

"While 72 percent of companies use social technologies in some way, very few are anywhere near to achieving the full potential benefit. In fact, the most powerful applications of social technologies in the global economy are largely untapped. Companies will go on developing ways to reach consumers through social technologies and gathering insights for product development, marketing, and customer service. Yet the McKinsey Global Institute (MGI) finds that twice as much potential value lies in using social tools to enhance communications, knowledge sharing, and collaboration within and across enterprises. MGI’s estimates suggest that by fully implementing social technologies, companies have an opportunity to raise the productivity of interaction workers—high-skill knowledge workers, including managers and professionals—by 20 to 25 percent."

 

Be sure to listen to the podcast hosted by Michael Chui on 'Social media’s untapped productivity payoff' - a worthwhile 10 minute investment - discusses the potential value in using social tools to enhance communications, knowledge sharing, and collaboration within and across enterprises.

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The Crucial Role of Metadata in Aligning Information Governance & Content

The Crucial Role of Metadata in Aligning Information Governance & Content | INF336-441 Knowledge Management | Scoop.it
A presentation at by Lt. Col. David S. Sanchez of the USAF examined the importance of tagging documents with metadata and aligning information governance and content.

 

"The sooner the AFMS can capture unstructured information and process it in a manner aligned to its mission, Sanchez says, the sooner it results in a positive impact on the mission. He describes the operational challenges of knowledge management as: lack of information transparency, non-compliance with records management policies and an increasing volume of unplanned data exposure events....

 

"What we're seeing on a lot of portals we have now," Sanchez says, "is inadequate metadata. We have wrong content types, which are driving the wrong policies, and we have the wrong content categorizations. We have multiple systems doing different things here, and all of them are resulting in inadequate policies being applied to our data."

 

 

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Creating a Knowledge Management Strategy to Carry Your Organisation Forward (pdf)

David Grifiiths examines some of the challenges for organisations looking to progress knowledge management initiatives. He argues that people are the active protagonists in the knowledge process, not IT, and one of the key problems for organisations is that the strategic
conditions for the deployment of KM have not been fully considered, particularly needing greater collaboration between those people in an organisation's KM and HR teams.

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Salesforce's Social Media Marketing Play - Enterprise Apps Today

Salesforce hopes its Marketing Cloud, built on its acquisitions of Radian6 and Buddy Media, will appeal to CMOs who want to consolidate social media marketing activities.
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The Social Enterprise [INFOGRAPHIC]

The Social Enterprise [INFOGRAPHIC] | INF336-441 Knowledge Management | Scoop.it

The meteoric rise of social networking sites like Facebook, Twitter and LinkedIn over the last few years has left many traditional employers in a quandary – should they allow employees social networking site access “on the clock” and risk decreasing productivity, or should they attempt to ban activities that are increasingly becoming part of our everyday lives?

In many ways, this decision is being made for employers, with connected employees demanding access to social networking sites on the job, or finding alternative ways to access these pages (via popular smartphones, for example).

In the face of this new reality, it’s up to employers to recognize the advantages a connected workforce offers and harness these benefits to improve the company’s digital presence. For more tips on how to do this successfully, check out our infographic on “The Social Enterprise,” which shares Gist’s top recommendations on how to cultivate a social and connected organization.

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Value your gold: knowledge management in practice in Bolivia | CBI - Centre for the Promotion of Imports from developing countries

Value your gold: knowledge management in practice in Bolivia | CBI - Centre for the Promotion of Imports from developing countries | INF336-441 Knowledge Management | Scoop.it

The Instituto Boliviano de Comercio Exterior (IBCE) understood the value of its in-house knowledge and documented its critical work procedures and processes. That way, a consistent delivery of its core services to the Bolivian business community was guaranteed, regardless of any staff rotation or flow of knowledge.

Read how CBI assisted IBCE in making use of web tools and process descriptions in video format.

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Enterprise social networking is ALREADY the 'next big thing' - CWDN

Enterprise social networking is ALREADY the 'next big thing' - CWDN | INF336-441 Knowledge Management | Scoop.it

IBM for one is pushing massively in this space and the firm has this week announced new social business software to help collaborate in the cloud using a broad range of mobile devices.

The products include the new IBM SmartCloud services include new social networking features and the release of IBM SmartCloud Docs, a cloud-based office productivity suite, which allows users to simultaneously collaborate on word processing, spreadsheet and presentation documents to improve productivity.

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Vast majority of public sector organisations lack BYOD policies

Vast majority of public sector organisations lack BYOD policies | INF336-441 Knowledge Management | Scoop.it
Some 87% of public sector organisations have no formal bring-your-own-device' (BYOD) strategy, according to Freedom of Information research.

Via Heidi De Wolf
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