Improving process...
Follow
Find
334 views | +0 today
 
Rescooped by John Wade: Coach; consultant; mentor from MILE Leadership
onto Improving processes for small businesses
Scoop.it!

9 Powerful Ways to Spend a Day

9 Powerful Ways to Spend a Day | Improving processes for small businesses | Scoop.it
All the time given to you in life is valuable; you just have to know what to do with it.  Let’s make it count.  Shall we?
Starting today, spend more time…
1.  Thinking for yourself.

Via The e.MILE Community
John Wade: Coach; consultant; mentor's insight:

Powerful indeed. If you're a leader of an organisation or a manager of teams, this article reminds us how we could work with others - and treat ourselves. Sometimes we can lose sight of the important stuff, when confronted with the 'issues of the day'. Don't...

more...
Kudos's curator insight, January 25, 2013 7:23 AM

Life moves pretty fast. If you don't stop and look around once in a while, you could miss it. Ferris Bueller.

Annabel Kaye's comment, January 29, 2013 3:46 AM
Thanks for this - improved my day by starting with reading it
John Wade: Coach; consultant; mentor's comment, January 29, 2013 11:31 AM
Hi, Annabel. I'm glad. IN fact, I used some of this stuff today, during a particularly long meeting...
Improving processes for small businesses
Process Management techniques specifically aimed for businesses of between 50 and 250 staff – straightforward views delivered to a budget
Your new post is loading...
Your new post is loading...
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Change Management and Business Process Improvement Projects ...

Change Management and Business Process Improvement Projects ... | Improving processes for small businesses | Scoop.it
I also suggest that the Process Owner and Project Lead contact someone in Human Resources who is a change management expert and use that person as an additional resource throughout the whole project. The comments ...
John Wade: Coach; consultant; mentor's insight:

How businesses can get the best from the process improvement initiatives - engaging their workforce AND their chiefs being a good start. This article pays more than a little respect to the Kotter Change Management model, with some interesting twists.

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

What is a Good Problem Solving Assessment? | ReadyToManage

What is a Good Problem Solving Assessment? | ReadyToManage | Improving processes for small businesses | Scoop.it

Good problem solving skills or the ability to identify solutions to problems in a systematic manner is an ability which acts to empower individuals in both their professional or working, as well as in their personal lives. Many organizations are therefore increasingly recognizing that knowledge and skills in problem-solving and decision-making is not only valuable but may well be a key differentiating factor in an increasingly high tech, ever-changing and fast-moving global economy. 

John Wade: Coach; consultant; mentor's insight:

An insightful view of what is needed to increase the likelihood that you'll successfully and rationally solve problems.

more...
Annabel Kaye's curator insight, November 6, 2013 12:57 AM

We use employment law and the HR process to facilitiate this thinking.  Adds a real go faster stripe to an organisation.

Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

5 signs you need better business processes | Project Manager

5 signs you need better business processes | Project Manager | Improving processes for small businesses | Scoop.it
Strong internal business processes give management the confidence projects will be done correctly and reliably, especially when no one is looking.
John Wade: Coach; consultant; mentor's insight:

Even money that your business fails one of these tests - ever wonder how much less time you might spend on fixing problems that ought not to have arisen in the first place?

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

30 high-impact firms in ‘serious financial difficulty’ | The Law Gazette

More than 30 of the top 200 UK firms are in serious financial difficulty, the Solicitors Regulation Authority revealed today.

 

The regulator is in what it calls ‘intense engagement’ with 160 firms at risk of failure, of which eight are in immediate danger.

 

At the SRA board meeting today, it was confirmed that one-fifth of those 160 are ‘high-impact’ firms in the top 200 in the country.

 

The regulator is trying to avoid any more costly interventions into firms which are in financial trouble and is working with those most at risk to minimise the impact to clients and the profession as a whole.

 

Samantha Barrass, SRA executive director, said: ‘Our supervisors are going to these firms and they are taking on board the messages and beginning to look at behaviours that need to change.’

John Wade: Coach; consultant; mentor's insight:

Reading the mostly anonymous responses to this warning of dire problems makes one want to weep. In the midst of severe problems in the legal sector, people prefer to hide behind 'nicknames' and be (sometimes personally and vindictively) critical of the regulator. And the government. And the banks. And clients. And insurers.

 

In fact, anyone except themselves. Which is mightily sad because there are very many lawyers working hard at satisfying clients*and* running and growing their businesses. However, one does wonder whether some should take a cold hard look at themselves, and rather than beef about 'events', get on and do something constructive.

 

There is little question that many law firms are suffering reducing revenues and increasing costs. Some of those are being caused through government intervention; some through increasing competition; some through the continuingly difficult economic climate. 

 

Some of the problems are caused because lawyers (waring: generalism) are not experienced in, or from our observations as consultants, practice managers and directors, capable of running law firms as businesses. That's more of an observation than a criticism, and mostly agreed to by lawyers.

 

And yet. One wonders what clients think of their attitude. What their bankers think of their approach. What their partners and staff and colleagues think of their attitude. What kind of atmosphere there is in their office. What  kind of motivation there is for the staff.

 

Rant over. Let the brickbats and complaints begin. What do I know anyway. I'm not a lawyer. I have run successful law firms though...

 

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Shakespeares boss warns it could get even tougher for law firms

Shakespeares boss warns it could get even tougher for law firms | Improving processes for small businesses | Scoop.it
Following the collapse of Birmingham law firms Cobbetts and Blakemores attention has been acutely focused on the city's legal sector.
John Wade: Coach; consultant; mentor's insight:

More dire predictions for High St law firms, with a number of knowledgeable experts predicting an increase in the number of small law firm failures. The combination of increasing regulation and competition, coupled with demanding clients, reducing revenues annd higher costs means times will be harder for any firm not thinking, planning and implementing business disciplines.

 

With some estimating 8,000 fewer firms within ten years, and almost 6,000 firms with fewer than five partners, it doesn;t take much to see where the problems might lie.

 

Fortunately for those who do plan ahead, there are real opportunities available...

more...
John Wade: Coach; consultant; mentor's curator insight, June 2, 2013 2:02 PM
More dire predictions for High St law firms, with a number of knowledgeable experts predicting an increase in the number of small law firm failures. The combination of increasing regulation and competition, coupled with demanding clients, reducing revenues annd higher costs means times will be harder for any firm not thinking, planning and implementing business disciplines. With some estimating 8,000 fewer firms within ten years, and almost 6,000 firms with fewer than five partners, it doesn;t take much to see where the problems might lie. Fortunately for those who do plan ahead, there are real opportunities available...
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Fix Your Process before Looking for a New One | Sustainable PRODUCTIVITY Solutions

Fix Your Process before Looking for a New One | Sustainable PRODUCTIVITY Solutions | Improving processes for small businesses | Scoop.it

One of the most important lessons about process improvement is that “if the process is broken, don’t automate it”. 


The point being is that automating a broken process results in an “automated broken process”, which cost lots of money to automate, and is likely to be MORE broken than the original process.

John Wade: Coach; consultant; mentor's insight:

This article seeks to persuade organisations that they must understand their existing processes, before improving or automating them.

 

Except we think it is worth asking questions before that. Surely the first question should be to ask whether we need to process at all. What value is it adding to the organisation. What is its purpose. What would be issing/be added if the process weren't there.

 

Then, and only then, do we look at understanding the process. And this cogently argued article sets out how. Well worth reading.

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Seven Simple Steps From Can't to Can

Seven Simple Steps From Can't to Can | Improving processes for small businesses | Scoop.it
Every organization has “can’t do” people in it. Their first words are no, can’t, or won’t. Successful leaders change can’t to can. Real influence: Coercion creates conformity; influence transforms....
John Wade: Coach; consultant; mentor's insight:

Simple - even simplistic - article gives some great pointers on how to change the way people (the "can't" people *and* the "can" people)  think about things. And in doing so, change their attitude and themselves.

 

Will need more in-depth thought than the article provides, which is right. You, like the 'nay-sayers', need to find your own way...

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

8 Things You Should Not Do Every Day

8 Things You Should <em>Not</em> Do Every Day | Improving processes for small businesses | Scoop.it
It's for your own good. Cut these things out of your day and you'll see gains in productivity--not to mention happiness.
John Wade: Coach; consultant; mentor's insight:

Brilliant. I do some of these, and have vowed to stop. Today. Especially those at 1, 2 and 4...

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

4 lessons from a salesman on selling Business Process Management (BPM) to your organization by Diana Davis

4 lessons from a salesman on selling Business Process Management (BPM) to your organization by Diana Davis | Improving processes for small businesses | Scoop.it
4 lessons from a salesman on selling Business Process Management (BPM) to your organization by Diana Davis -   They’re the type of people that everyone loves to hate, but being a truly good salesman is not about offering glib solutions or bamboozling...
John Wade: Coach; consultant; mentor's insight:

 This article is good reading for those who trying to sell *into* an organisation. Much to consider, and having been subjected to those who do the opposite, I'd encourage salesmen to read it.

 

However, these same principles also work with those *inside* the organisation, trying to sell *across* the organisation. Like many Change Management initiatives, losing commitment and involvement is easy when those subject to change are sold to...

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Poll predicts cull of north-west firms | The Law Gazette

Poll predicts cull of north-west firms | The Law Gazette | Improving processes for small businesses | Scoop.it

Almost a fifth of law firm managing partners in north-west England are considering closing down their firm, according to a survey published today.

 

 

The poll of 300 firm leaders by Liverpool firm O’Connors found the vast majority of respondents believed that planned changes to civil justice would reduce their profits.

John Wade: Coach; consultant; mentor's insight:

On top of the recent more high-profile failures of Cobbetts, Blakemores Lawyers2You, Atteys and Semple Fraser, comes this news. Law is not the success it once seemed.

 

Interestingly, disturbingly perhaps, two-thirds of firms that pay referral fees will 'continue to do business' on a 'self-referral' basis. Wonder what the SRA will say about that, especially as this area is now covered by Indicative Behaviours...

 

Others are planning to increase their direct marketing spend. Let's hope they do it wisely to get an ROI from the investment...

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Customer Service Processes Need to be Customer Focused

Here's the deal: Be wary of the processes you choose, and the reason you choose them.
John Wade: Coach; consultant; mentor's insight:

I'm frequently disappointed - and sadly, now rarely surprised - that many customer-focused processes are actually anything but. The simple act of creating a process map creates real debate amongst business leaders when they realise just how little focus customers get.

 

Voice of the Customer. Important. Forget at your peril...

more...
Annabel Kaye's comment, March 19, 2013 2:00 AM
Make sure your HR systems don't completely undermine any customer focus you get
John Wade: Coach; consultant; mentor's comment, March 19, 2013 3:15 PM
Yes - one of my blogs talks specifically about the need to align systems, processes and measures. Otherwise they act against each other!
John Wade: Coach; consultant; mentor's comment, March 19, 2013 3:15 PM
Yes - one of my blogs talks specifically about the need to align systems, processes and measures. Otherwise they act against each other!
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Simple Project Management - 4 Free Tools for Streamlining Your Process | Kicktastic Blog

Simple Project Management - 4 Free Tools for Streamlining Your Process | Kicktastic Blog | Improving processes for small businesses | Scoop.it
Simple project is often the best project management. Use these free project management tools to streamline your process and bump up your revenue.
John Wade: Coach; consultant; mentor's insight:

I've used these tools - when done in the right way, they're a very powerful means to engage participants. Try the free versions, and you could be convinced, too

more...
No comment yet.
Rescooped by John Wade: Coach; consultant; mentor from Law firm management
Scoop.it!

Integrating LEAN Process Improvement

Integrating LEAN Process Improvement | Improving processes for small businesses | Scoop.it

Companies can see tremendous improvement by focusing on the principals of LEAN Process Improvement.

 

Strong executive commitment is of upmost importance when implementing any continuous improvement process such as LEAN or Six Sigma. It is important to ensure executive commitment by aligning and reporting results using current corporate measures and strategic initiatives."

more...
John Wade: Coach; consultant; mentor's curator insight, February 27, 2013 1:41 AM

LEAN and Six Sigma are as much about change management and change leadership, as about process improvement.

 

We're constantly surprised at how infrequently customer requirements appear in process maps or value streams. Yet the Voice of the Customer and the Voice of the Employee are two of the most important aspects of improvements.

Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

SME Masterclass: How to run your business more efficiently - Telegraph.co.uk

SME Masterclass: How to run your business more efficiently - Telegraph.co.uk | Improving processes for small businesses | Scoop.it
Telegraph.co.uk
SME Masterclass: How to run your business more efficiently
Telegraph.co.uk
SME Masterclass: How to run your business more efficiently. There are lots of little things you can do to sharpen up your firm, says Rachel Bridge.
John Wade: Coach; consultant; mentor's insight:

Some great tips on business improvements. Simply looking directly at how you do what you do can save a fortune in costs, admin and quality - and keep customers happy. And in one case, happier...

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Process Management vs. Project Management - +64 21 243 7382 ...

Process Management vs. Project Management - +64 21 243 7382 ... | Improving processes for small businesses | Scoop.it
The management of individual projects will often involve specific deadlines whereas Process Management is more about managing constraints within a business.
John Wade: Coach; consultant; mentor's insight:

The differences between project and process management may seem arcane - yet as this article says, they are fundamentally different. That means they need different management, and differently set outcomes and reporting lines and triggers.

 

Whilst it may seem pedantic to some, making the call between treating some intervention as a project or process-centric matter is important.

more...
John Wade: Coach; consultant; mentor's curator insight, September 22, 2013 2:44 PM

Law firm leaders ought to read this. Whilst it may seem miles away from managing law firm operations, incorrectly staffing or managing these entirely different matters could cost time, resource - and cash!

Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

From Manager to Leader: Accelerating the Process | Creating and ...

From Manager to Leader: Accelerating the Process | Creating and ... | Improving processes for small businesses | Scoop.it
By Robert E. Quinn A former executive MBA student came to see me. He was scheduled to be in another part of Michigan, but said he wanteto make a special trip.
John Wade: Coach; consultant; mentor's insight:

This is an enjoyable and insightful journey highlighting the difference between Change Management and Change Leadership. It synthesises the teachings of an MBA with the philosophy of Stephen Covey, and some of the founding principles of John Kotter. And it fits with a blog written by me and published today.

 

All saying the same thing. Change Management is the ability to apply the tools and techniques known to many CM practitioners. Change Leadership, in contrast, is about connecting to the people and cutlural aspects of Change. It's about being prepared to live your core values *and* those of many co-workers. Listening and learning to those who actually *do* the business can increase the chances of success many-fold.

 

The blog link, for those who want to know more, is http://blog.oakviewconsulting.co.uk/not-just-managing-change-leading-it

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

What is Business Process Improvement; 8 Steps to Get Started | Wasabi Ventures - Tales of the Entrepreneur

What is Business Process Improvement; 8 Steps to Get Started | Wasabi Ventures - Tales of the Entrepreneur | Improving processes for small businesses | Scoop.it
Business Process Improvement or BPI, also known as Business Process Re-engineering (BPR) and Business Process Management (BPM), is a productivity
John Wade: Coach; consultant; mentor's insight:

A simple straightforward explanation of one approach to improving your business processes.

 

Key to us when we advise clients, is to make sure you focus on those processes which bring you the most profit or cause you the most pain. And our second focus is to make sure that you need the process in the first place; too often, businesses have spent time and money - both scarce resources - on fixing or automating processes which aren't necessary anyway...

more...
Kathy Jordan's comment, July 10, 2013 11:35 AM
So happy to see this. BPI is not so sexy compared with, say "Innovation" but so important to business success and therefore we need to access the latest and greatest. Thanks so much, John!
John Wade: Coach; consultant; mentor's comment, July 10, 2013 2:03 PM
You're welcome, Kathy. I've always said that operations and process management/improvement is often the last thing on leader's minds; odd, because it's the first reason businesses fail...
Rescooped by John Wade: Coach; consultant; mentor from Law firm management
Scoop.it!

Ten tips to successfully audit your internal business operations

Ten tips to successfully audit your internal business operations | Improving processes for small businesses | Scoop.it
An internal analysis can identify how employees are performing, what is working and what needs to be improved and can ultimately help set the organization up for success
John Wade: Coach; consultant; mentor's insight:

Some great ideas to review how you do what you do.

 

From having readable process manuals to getting employees involved in driving change, and suggesting we shape the future rather than immerse ourselves in the past.

 

Well worth reading.

more...
John Wade: Coach; consultant; mentor's curator insight, June 2, 2013 10:06 AM

Some great ideas to review how you do what you do.

 

From having readable process manuals to getting employees involved in driving change, and suggesting we shape the future rather than immerse ourselves in the past.

 

Well worth reading.

Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

10 Questions Startups Use to Make Change Happen - Forbes

10 Questions Startups Use to Make Change Happen - Forbes | Improving processes for small businesses | Scoop.it
Phil Buckley photo via Amazon.com Change is hard. I see entrepreneurs every day who are trying to change the world with a new idea, and startups that are trying to survive their hyper-growth phase by changing processes to meet demand.
John Wade: Coach; consultant; mentor's insight:

Not just for start-ups - questions to make you think about your business. And your future...

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

3 Ways Great Leaders Make Every Day Count

3 Ways Great Leaders Make Every Day Count | Improving processes for small businesses | Scoop.it
Leading in crisis is one thing; Leading day-to-day is quite another. Here's how to beat the daily grind and shine when it's business as usual.
more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Readying Business for Growth - Recipes for Your Business Processes

Readying Business for Growth - Recipes for Your Business Processes | Improving processes for small businesses | Scoop.it
Your business processes make you stand apart and serve your clients well. Use recipes so that you don't get stuck on starting and fail to deliver.
more...
No comment yet.
Rescooped by John Wade: Coach; consultant; mentor from Managing change
Scoop.it!

Process or Business Improvement | ReadyToManage

Process or Business Improvement | ReadyToManage | Improving processes for small businesses | Scoop.it

Many organizations are split into functional specialties (like operations, accounting, finance, sales, marketing, etc.)

 

However, processes tend to flow across these functional divisions and can be designed to be or operate inefficiently because no one area of an organization has full control. By taking a process focused viewpoint we can consequently start to see things quite differently from a quality or business improvement perspective.

more...
John Wade: Coach; consultant; mentor's curator insight, March 24, 2013 4:17 PM

We've said this for a long time, yet we still see prospective and active clients who have (or had!) seen these as different enough to keep separate. Yet oftentimes we see the benefit of following pretty much the methodology described here.

 

Change Leadership is about making sure the right thing is done through leadership activities, before making sure, using appropriate mnagement techniques, that the process is done right. We're in the middle of a Linked In debate about the right approach to fixing process - with some describing very good technqiues for putting the process right; and fewer still asking whether the process should even exist, before taking on additional and potentially extensive and thus expensive work.

 

Guess which side of the debate is ours...

Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Process Owner, Process Manager or Process Engineer | The ITSM Review

Process Owner, Process Manager or Process Engineer | The ITSM Review | Improving processes for small businesses | Scoop.it
Many times people who are just getting started with ITIL (or broader speaking ITSM) stumble over what the differences are between a Process Owner and Process
John Wade: Coach; consultant; mentor's insight:

Process and project management initiatives and operational supervision require different toles, if the overall purpose and objectives are to be reached.

 

This useful article provides pragmatic definitions of those various roles played in process management - and so process improvement. Knowing the purpose of those roles is crucial to ensuring the right operational, strategic and value-add perspectives are taken. Even when the different roles are held by one individual, it is really useful to reflect on what is being sought.

more...
No comment yet.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Connecting the Dots: Carrying Costs, Outsourcing, Contract Lawyers and Working from Home

Connecting the Dots: Carrying Costs, Outsourcing, Contract Lawyers and Working from Home | Improving processes for small businesses | Scoop.it
Within hours of publishing my article reacting to Yahoo's reversal of a longstanding work-from-home policy, I was engaged in a lively debate with a law firm managing partner regarding the benefits ...
John Wade: Coach; consultant; mentor's insight:

Why would any well-managed business - or law firm - try to be all things to all men? Amd staff accordingly? Especially when the 'knowledge workers' - fee-earners - are expensive?

more...
John Wade: Coach; consultant; mentor's curator insight, March 1, 2013 6:40 AM

Why would any well-managed business - or law firm - try to be all things to all men? Amd staff accordingly? Especially when the 'knowledge workers' - fee-earners - are expensive?

Annabel Kaye's comment, March 19, 2013 2:05 AM
Our team have always worked from home for as much time as possible - losing the commute frees up time for family or home and losing interruptions makes the writing and thinking side of the job more productive. As long as there is proper provison for client access - why not?
John Wade: Coach; consultant; mentor's comment, March 19, 2013 3:14 PM
Why not indeed! My only slight reservation is that I know from working in law firms that lawyers (and clients!) gain a great deal from the ability to interact and discuss options. As long as that's encouraged, I'm all for it. There are firms like Excello which use weekly Skype tele-conferencing to keep communicating.
Scooped by John Wade: Coach; consultant; mentor
Scoop.it!

Three P of Project Management – Project Scoping & Planning, Process and People

Three P of Project Management – Project Scoping & Planning, Process and People | Improving processes for small businesses | Scoop.it

roject Management has become more and more important as the life cycle of the product is getting shorter and shorter. If you just take a good look at the mobile phone, how many color of mobile phone do we have 10 – 15 years ago? I believe, it has only one color and there are not many models around as well.


But, let’s look at the situation today, how many models and color of mobile phone do we have today? I don’t think I’m able to count.

John Wade: Coach; consultant; mentor's insight:

It's the 10:20:70 rule. 10% of project and process management is the technology; 20% the process and its management; and 70% the people. Good leaders get this...

more...
No comment yet.