Importance of customer service
58 views | +0 today
Follow
Importance of customer service
The importance of good customer service
Your new post is loading...
Your new post is loading...
Rescooped by Understanding Recruitment from Workplace Productivity
Scoop.it!

6 Ways To Get More Done With Your Time

6 Ways To Get More Done With Your Time | Importance of customer service | Scoop.it
There are often times where we're too busy and can't seem to be productive. Come here for actionable tips on how to get more done with the time you have. (Are you not getting all your work done in 8hrs?

Via DennisOwen1
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

Give Customers a Buying Experience They Can't Resist | CRM Buyer

Give Customers a Buying Experience They Can't Resist | CRM Buyer | Importance of customer service | Scoop.it
Give Customers a Buying Experience They Can't Resist CRM Buyer The idea of being easy to do business with seems obvious, but it gets sidelined by what I call "ignorance via introspection" -- the tendency of companies to focus on their own processes...

Via beyondthearc, BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

Walk this Way. The Customer Five Step | UncustomeryExperience

Walk this Way. The Customer Five Step | UncustomeryExperience | Importance of customer service | Scoop.it
The Customer Walk consists of all the steps a customer takes when interacting with your brand. So how do you take The Customer Walk in stride? By understanding the two most important lessons it teaches us.

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

Do Not Confuse Customer Experience With Customer Service | Business 2 Community

Do Not Confuse Customer Experience With Customer Service | Business 2 Community | Importance of customer service | Scoop.it
The Difference Between Customer Experience and Customer Service: http://t.co/perR7VnFr0

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Career Advice
Scoop.it!

Career Clinic: lying on your CV

Career Clinic: lying on your CV | Importance of customer service | Scoop.it
Financial News
Career Clinic: lying on your CV
Financial News
...

Via www.eajoblist.com
more...
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

How a mobile application can improve the customer experience | Call Centre

How a mobile application can improve the customer experience | Call Centre | Importance of customer service | Scoop.it
This video illustrates what how a mobile application can really help to improve the customer experience, when done properly. (Friday funny: how a mobile application can improve the customer experience.

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

4 Things to Stop Doing to Make the Customer Experience Better | Business 2 Community

4 Things to Stop Doing to Make the Customer Experience Better | Business 2 Community | Importance of customer service | Scoop.it
The Four Things to Stop Doing to Make the Customer Experience Better
Business 2 Community
The customer experience is all about doing things that will be memorable and of value to the customer. Start with the basics and fundamentals.

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

Long-term Customer Loyalty Pays Off | Accountingweb.com

Long-term Customer Loyalty Pays Off | Accountingweb.com | Importance of customer service | Scoop.it
Long-term Customer Loyalty Pays Off
Accountingweb.com
Research has shown clients will stay loyal to you and even pay more if you deliver great customer service.

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

3 Simple things you can do to improve your customer service

3 Simple things you can do to improve your customer service | Importance of customer service | Scoop.it
The 3 simple things you can do to improve your customer service boil down to the  difference between being truly HUGgable (i.e.

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

How to Give Your Customers Exactly What They Want [Infographic]

How to Give Your Customers Exactly What They Want [Infographic] | Importance of customer service | Scoop.it
If you take very good care of your customers, they can become evangelists for your business. (It takes 12 positive experiences with your business for a customer to get over one negative experience.

Via BirdEye
more...
Rosetta Carrington Lue's curator insight, July 30, 2013 10:24 PM

"It takes 12 positive customer experiences for a customer to get over one bad experience."

Rescooped by Understanding Recruitment from It's Your Business
Scoop.it!

The Relationship Between Customer Experience Management and Sales

The Relationship Between Customer Experience Management and Sales | Importance of customer service | Scoop.it
What is the relationship between CEM and sales? Beyond Philosophy have correlated £17m worth of sales data and found some fascinating insights...

Via The Fish Firm
more...
jerome larose's curator insight, June 5, 2013 7:42 AM

How correlation studies can improved your business development ?

Jerome Larose, Wealth & Learning Creator for Time Is Life

Rescooped by Understanding Recruitment from Success of the Technical Market
Scoop.it!

Good Employee Training Doesn’t Have to Break Your Budget

Good Employee Training Doesn’t Have to Break Your Budget | Importance of customer service | Scoop.it
Strategic companies want and need good training for their employees. It doesn’t have to break your budget. Learn how to find good affordable training.

Via James Whitelock, Understanding Recruitment
more...
No comment yet.
Scooped by Understanding Recruitment
Scoop.it!

Pre-Employment Background Checks

Pre-Employment Background Checks | Importance of customer service | Scoop.it

A few key figures:

- 53% of all job applications contain inaccurate information

- 30% of the first year's potential earnings is the average cost of a bad hire

- 1/3 of all annually business failures can be attributed to employee theft

more...
No comment yet.
Rescooped by Understanding Recruitment from Career Advice, Tips, Trends, Resources
Scoop.it!

10 Best Practices to Improve Customer Service

10 Best Practices to Improve Customer Service | Importance of customer service | Scoop.it
10 Best Practices to Improve Customer Service from Desk (10 Best Practices to Improve Customer Service - 10 Best Practices to Improve Customer Service from Desk http://t.co/kkA4JolAtu)...

Via Cruise Line Class
more...
No comment yet.
Rescooped by Understanding Recruitment from Mobile: Recruitment and Applications
Scoop.it!

65% of all email gets opened first on a mobile device -- and that's ...

65% of all email gets opened first on a mobile device -- and that's ... | Importance of customer service | Scoop.it
... secondary content. Events · Newsletters · Jobs · Research ... About 38 percent of iPhone users spent 15 seconds or more viewing each message, with 35 percent of Android smartphone owners reporting spending 15 seconds or longer on each message.

Via KeyApps Ltd
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

Do Not Confuse Customer Experience With Customer Service | Business 2 Community

Do Not Confuse Customer Experience With Customer Service | Business 2 Community | Importance of customer service | Scoop.it
The Difference Between Customer Experience and Customer Service: http://t.co/perR7VnFr0

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

4 Ways Great Customer Service Will Grow Your Business | The Next Web

4 Ways Great Customer Service Will Grow Your Business | The Next Web | Importance of customer service | Scoop.it
4 Ways Great Customer Service Will Grow Your Business The Next Web While difficult decisions are to be made on a daily basis, there's one major theme that every entrepreneur should keep in mind no matter what the industry: investing in your...

Via Cruise Line Class, BirdEye
more...
Gordon Kraft's curator insight, December 15, 2013 9:38 AM

Customer Service is Key to Success.

Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

Hiring the Right Customer Service People and How to Use Them

Hiring the Right Customer Service People and How to Use Them | Importance of customer service | Scoop.it
Anyone in the industry will tell you that people are the most important asset to a customer service operation. While CRMs, mobile apps and social media channels are essential pieces to service deli...

Via Rosetta Carrington Lue, BirdEye
more...
Rosetta Carrington Lue's curator insight, November 7, 2013 4:28 PM

Here's my latest blog post titled "Hiring the Right Customer Service People and How to Use Them".  Please feel free to leave your feedback and comments on my blog comments.

Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

When It Comes to Customer Service Telephone Still Trumps Social Media - Sharyn Munro Virtual Assistance

When It Comes to Customer Service Telephone Still Trumps Social Media - Sharyn Munro Virtual Assistance | Importance of customer service | Scoop.it
Social media is becoming a customer service trend, but the telephone is still the preferred contact method for many customers - so you need to make it work.

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

The Impact of Social Media on Customer Service [infographic] | Social Barrel

The Impact of Social Media on Customer Service [infographic] | Social Barrel | Importance of customer service | Scoop.it
The Impact of Social Media on Customer Service [INFOGRAPHIC] Social Barrel Nine percent of social media users engage with brands every single day, and they experience it through a system that provides regular customer service using social media...

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

80% Of Companies Say They Deliver Superior Customer Service, Only 8% Do

80% Of Companies Say They Deliver Superior Customer Service, Only 8% Do | Importance of customer service | Scoop.it
On average, a customer will tell 15 people when they’ve had a good experience with customer service but a whopping 24 when they have a bad experience. Social media, of course, makes those stories a lot easier to tell.

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from Customer Service Best Practices
Scoop.it!

How Service Providers Help Drive Successful Customer Experience ... - CMSWire

How Service Providers Help Drive Successful Customer Experience ... - CMSWire | Importance of customer service | Scoop.it
CMSWire
How Service Providers Help Drive Successful Customer Experience ...
CMSWire
Many software components make up a complete customer experience management strategy and it's pretty impossible for every vendor to have them all (although some try).

Via BirdEye
more...
No comment yet.
Rescooped by Understanding Recruitment from It's Your Business
Scoop.it!

The Relationship Between Customer Experience Management and Sales

The Relationship Between Customer Experience Management and Sales | Importance of customer service | Scoop.it
What is the relationship between CEM and sales? Beyond Philosophy have correlated £17m worth of sales data and found some fascinating insights...

Via The Fish Firm
more...
jerome larose's curator insight, June 5, 2013 7:42 AM

How correlation studies can improved your business development ?

Jerome Larose, Wealth & Learning Creator for Time Is Life

Rescooped by Understanding Recruitment from It's Your Business
Scoop.it!

8 Ways to Be a Truly Memorable Boss

8 Ways to Be a Truly Memorable Boss | Importance of customer service | Scoop.it
Employees don't leave jobs; they leave bad bosses--and even mediocre ones. Don't be that kind of boss.

Via The Fish Firm
more...
No comment yet.
Scooped by Understanding Recruitment
Scoop.it!

The Good, Bad & Ugly: The Impact of Customer Service [Infographic]

The Good, Bad & Ugly: The Impact of Customer Service [Infographic] | Importance of customer service | Scoop.it
Got negative reviews? Think that you have them under control? Zendesk has released results from a recent study, which reveals the negative impact that the rise in social media and web review sites, like Yelp, have on a business' bottom line. .
more...
No comment yet.