The Value of Academic Libraries Comprehensive Research Review and Report calls on academic librarians to take active steps toward demonstrating the impact of library resources and services. It encourages academic librarians to investigate ways in which libraries change the lives of the users they serve. To this end, the report makes many recommendations—one is to conduct a “help” study (pages 12, 95, 120). Not long ago, Michelle Millet and I deployed a pilot help study modeled on previous library “critical incident technique” research, especially Ross Todd’s research conducted in the school library arena and Joanne Marshall’s research in special libraries. Library help studies gather information about a user’s experience of library interactions.