In 2004, I moved to India to help found a new research lab for Microsoft. Based in Bangalore, it quickly became a hub for cutting-edge computer science. My own focus shifted with the move, and I began to explore applications of digital technologies for the socioeconomic growth of poor communities. India struggles to educate its billion-plus population, so during the five years that I was there, my team considered how computers, mobile phones, and other devices could aid learning.
Sadly, what we found was that even when technology tested well in experiments, the attempt to scale up its impact was limited by the availability of strong leadership, good teachers, and involved parents — all elements that are unfortunately in short supply in India’s vast but woefully underfunded government school system. In other words, the technology’s value was in direct proportion to the instructor’s capability.
Over time, I came to think of this as technology’s Law of Amplification: While technology helps education where it’s already doing well, technology does little for mediocre educational systems; and in dysfunctional schools, it can cause outright harm.
When I returned to the United States and took an academic post, I saw that the idea applies as much to higher education in America as it does to general education in India.
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Via Chuck Sherwood, Senior Associate, TeleDimensions, Inc