This article realises that in order to have a detailed and effective Integrated Marketing Cummunication campaign a brand needs a thorough digital strategy. It states that there are 'more smart phone devices being activated worldwise each day than babies being born', therefore a vast reach can be gained through a fairly simple marketing channel. This can also be a very simple way for a brand to communicate directly with their consumer, by putting the information directly into their hand.
Your customers are everything to your business, and obviously, without them, you would have no business. Seeing how customer service and satisfaction is essential, the importance of great customer engagement is also vital ...
Integrated Marketing Communication is a concept that recognises that the consumer is everything to your business and without them your business would be non existent! An IMC campaign aims to project a constient, unified image within a market place. This article demostrated effective ways in which to engage consumers through means of social media, in store demonstrations, mobile devices, targeted campaigns and direct interaction. These interactions co-existing and expressing the same message is a sure fire way to build long term brand value. This article addressed the importance of having great customer engagement very effectively.
We've all seen the "Leave a Man, Come Back a Hero" TV spots for AXE's Apollo Space campaign. Another way that that the personal care brand has added onto this IMC is through the eCommerce activation. AXE partnered with online beauty and grooming retailer Well.ca to offer fans the chance to try the Apollo products before it hit traditional “Brick and Motor” stores such as Shoppers Drug Mart. AXE consumers would benefit from exclusively sampling the products before their peers and having the convenience of the product delivered to their doorstep. AXE used its AXE Canada Facebook page, with over 340,000 fans, to draw attention to the Apollo Well.ca page. This was the first eCommerce activation orchestrated by Unilever Canada and due to the large success one can predict that the personal care brands will continue to enter this growing landscape.
Although the IMC as a whole is affective, one would argue that the online purchasing aspect is a hybrid of cognitive and conative. For consumers that are more inclined to purchase online and more comfortable with online purchasing this becomes an impulse purchase and is more conative. However, if the consumer is not showing a greater propensity of consume online it is a cognitive purchase and the consumer purchases online because of the convenience of purchasing online and the exclusivity of receiving a product that is not yet released. Due to the functionality of the eCommerce website the stage of the buying process is obviously the purchasing area.
This ultimately will achieve the same objectives as the TV spot. AXE wants to appeal as a relevant brand to younger consumers and one of the best ways to do so is buy using a tool that reflects and embodies the consumers’ digital literacy. By occupying the eCommerce landscape, an area that the target is already comfortable with, AXE can achieve it’s communication goals all the while driving trial to the AXE Masterbrand. If more consumers who use one AXE products start using more products within the portfolio AXE can own the consumers grooming regime and ultimately win the category.
This article effectivley shows that new and creative stragies used by marketers are a great way to generate short term financial gains and quickly gain new customer attention. Axe used a special online offer where consumers were exposed to the 'AXE Apollo Spcae Campaign' and could try the product before it hit shelves by ordering it off popular Canadian Website www.Well.ca.Their consumers benefited by sampling the product before anyone else and also the convience of having it delivered to the door, making it a very easy 'impulse buy'. This strongly cuts down a consumers cost (money and time cost) and is very convient, creating a positive image for the brand and essentially and effectively growing brand equity and cultivating customer relationships.
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