IMC and Communication process
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IMC and Communication process
How to communicate messages to consumers
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The Importance of Good Communication To A Business | Content for ...

The Importance of Good Communication To A Business | Content for ... | IMC and Communication process | Scoop.it
Good communication is important to the favourable handling of customer complaints. It is essential in keeping any negative word-of-mouth issues to an absolute minimum.
Mareta Simanu Sapolu's insight:

This article summarises the importance of having good communication skills to a business content. It is basically saying that attaining business by having a better strategy, products and services, good employees, effective marketing and supreme customer services, these can all be the cause of good communication skills that delievers the message from one end of running the  business to the other. Effective and good communication skills is a key to survival and success in an organisation.

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Manea Murray's comment, April 7, 2013 4:56 AM
The key elements of this article demand that it is essential for companies to have quality communication skills to ensure successful team performances, consumer relationships and overall productivity in relation to the IMC process. Lack of good communication contributes to misunderstandings between staff, downfall of business and its marketing reputation. For example, disgruntled staff and consumer complaints.
Mareta Simanu Sapolu's comment, April 8, 2013 5:15 AM
Absolutely, a combination of good communication skills and knowledge with experienced staff who consistently deliver good communication will definitely bring success to an organisation..
Georgia Hogarty's comment, April 9, 2013 6:10 AM
Success for an organisation is a combination of things. Some of these include things such as communication skills and experienced staff. This is the key to a successful business.
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Branding | Visible Communication

Branding | Visible Communication | IMC and Communication process | Scoop.it
» Branding |
Mareta Simanu Sapolu's insight:

Visible communication is very crucial to bringing the awareness of your brand to the target markets. With consistent and well designed strategic planning on how, where, when and of whom to send your message to, this will leads to strong brand equity which can add value to your products and services and can allow you to evaluate a better command of higher price for your particular brand than similar unbranded products price commands.

 

Visible communications can identify the start to the finish point of how you wanting your brand strategy to be and the type of messages tha tyou wanting to deliever to support and back up your brand image and quality, whether it is from how you want it to look or feel like at the end point of receiver, it is very important that your brand is communicating well to the target market.

 

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Shavneel Singh's comment, April 3, 2013 11:28 PM
If the company itself does not understand the brand then the customers never will. Not only does the message and image of the brand need to be strong but visibly also. If visibly your brand is appealing and the message is also strong it will create a strong brand equity.
Fiji Singh's comment, April 4, 2013 3:26 AM
The video was very farmiliar, it reminded me of a how to video. This overall article felt like a easy dummy's guide to branding and easily and simply explained what a brand needs to be successful.
Kevin Tu's comment, April 9, 2013 7:24 PM
I agree with you theoni, a brand's image should line up with their objective, mission and vision and also include with their customers and the employees. thats what makes a successful brand and a brand valuable. More importantly it all start with the how you manage to communicate with all shareholders.
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Tim Cook apologizes for China customer-service policies ...

“'We are aware that a lack of communications…led to the perception that Apple is arrogant and doesn't care or attach enough importance to consumer feedback,' Mr. Cook said, according to the letter. 'We express our sincere ....
Mareta Simanu Sapolu's insight:

A company with a very popular image such as Apple should ensure that all employees and sellers of their products do understand about warranty policies before marketing their products.Appropiate and good communication skills with the appropiate messages delievered is the key to sustainable survival in a business.

On the other hand, customer loyalty can be considered as important when a company such as Apple take feedback seriously in an appropiate manner and attitude. Inappropiate communication can be avoided to minimise risks about losing consumers favour on a particular brand if management and marketing staff do not ignores their consumer's feedback.

 

This article really speaks the emotions of consumers when marketing communications is out of control.

Although this is the case, Apple taking the responsibility to admit their mistake and apologise to the consumers, this is also another way of solving a mis-communicated messages as quickly as it should be, before any serious damage is done to the brand image and identity. 

 

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Fiji Singh's comment, April 4, 2013 3:23 AM
I was wondering if you think two weeks was a quick enough response time? For me a company as large as Apple should be able to fix issues under a week , especially for such a large market such as that of China. Although the remedy to the situation was well handled and respectfully managed.
Shavneel Singh's comment, April 4, 2013 4:10 AM
Two weeks in fact is actually quite a long response time. The time was made up for with the apology though as its rare that executives openly apologise like that.
Mareta Simanu Sapolu's comment, April 4, 2013 7:01 AM
Could agree with you more about taking so long for Apple to respond.And yes it is a very popular brand and should have take matters within one week to clear the misunderstanding.