How to be, in a sense, your own customer experience consultant, and take the initiative required to to rescue your customer experience from an inappropriate, accidental, default customer service style, and instead create a distinctive service style...
How To Be A Better Leader By Rewiring Your Brain Inc.com Controlling the way your brain responds to emotions isn't as complicated as it sounds. A psychologist explains the steps that will change your behavior.
People are consuming massive amounts of content each day via their smartphones, laptops, tablets and the multiple social media platforms, blogs and publications they engage with. Carefully observe the leaders in your organization – the content they create and read shapes how they lead.
Karin Hueck and Rafael Quick of the Brazilian culture and science magazine Superinteressante have taken the rules from Andrew Stanton's, the Pixar writer and director behind both Toy Story and WALL-E, popular TED Talk "The clues to a great story" and turned them into this awesome visual.
Read the full article to access the link to the TED talk and see a larger version of this visual which tells you more about these 5 clues to a great story:
Business schools prepare us to become better at strategizing, inspiring, mentoring, team building, delegating, and so on. But do they prepare us for dealing with executives who are resistant to motivating, influencing, and coaching interventions?
"Compelling storytelling is the foundation for building strong social relationships and brand advocacy. Persuasive, shareable, and detailed, your brand’s story will create deep consumer connections."
Read the full article to find out more about these five tips on using storytelling for community management:
Incorporate human interest.Show, don't tell.Let the story communicate what your brand, product or community is all about.Interview your community members and quote them.Invite members to share their own stories.
Via Kim Zinke (aka Gimli Goose)
Andrew Man's insight:
Handy insight... Today I saw people putting this is practice, and they create really inspiring stories