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Why Simplicity Is So Complex

Why Simplicity Is So Complex | Tao of Leadership and Customer Satisfaction | Scoop.it
The key to solving complex problems may be to simplify as much as possible and approach them with a beginner's mind.

Via Carolyn Williams
Andrew Man's insight:

Gustaaf (Vocking) is close to coining the phrase: "It's simple but hard". When I read this I realise it was my calling to scoop this!

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Patricia D. Sadar - Career and Leadership Acceleration Coach's curator insight, December 11, 2013 3:50 AM

Use the Slow is Fast Method!

 

If you really want to be more efficient in the way that you communicate, delegate, and ensure understanding...use the Slow is Fast Concept.   It takes just a bit more time to think things through. 

 

If you want to speak clearly you need to think clearly.  Taking the time for reflection will help communicating in a concise and simple manner.

 

What are some of the methods you use to make things more simple?  Would love to hear from you.

 

Make it a great day! 

 

 

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Does Your Customer Service Style Sabotage Your Customer Experience?

Does Your Customer Service Style Sabotage Your Customer Experience? | Tao of Leadership and Customer Satisfaction | Scoop.it
How to be, in a sense, your own customer experience consultant, and take the initiative required to to rescue your customer experience from an inappropriate, accidental, default customer service style, and instead create a distinctive service style...
Andrew Man's insight:
Service doesn't always equals experience
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The Top 10 Leadership Competencies

The Top 10 Leadership Competencies | Tao of Leadership and Customer Satisfaction | Scoop.it
What are the most important leadership skills? How many do you possess?

Via Anne Leong
Andrew Man's insight:

I like this article, 'cause next to naming the 10 compentencies it actually gives you tips how to develop the compentency.

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Understanding the Kano Model - A Tool for Sophisticated Designers

Understanding the Kano Model - A Tool for Sophisticated Designers | Tao of Leadership and Customer Satisfaction | Scoop.it
Andrew Man's insight:

Revisiting the Kano Model....  how to "wow" your customers.

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10 Steps To Effective Listening

10 Steps To Effective Listening | Tao of Leadership and Customer Satisfaction | Scoop.it

Via Vicki Kossoff @ The Learning Factor, Katherine Bryant, David Hain, Robin Brothers, AlGonzalezinfo
Andrew Man's insight:

nobody hates a listener

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Jerry Busone's curator insight, April 9, 6:18 PM

Greta quote in the cartoon. "nobody hates a listener"

Jerry Busone's curator insight, April 9, 6:19 PM

Great caption in cartoon "Nobody hates a listener"

Stefano Principato's curator insight, April 25, 3:13 AM
  1. Face the speaker and maintain eye contact.
  2. Be attentive, but relaxed.
  3. Keep an open mind.
  4. Listen to the words and try to picture what the speaker is saying.
  5. Don’t interrupt and don’t impose your “solutions.
  6. Wait for the speaker to pause to ask clarifying questions.
  7. Ask questions only to ensure understanding.
  8. Try to feel what the speaker is feeling.
  9. Give the speaker regular feedback.
  10. Pay attention to what isn’t said—to nonverbal cues.









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How To Be A Better Leader By Rewiring Your Brain - Inc.com

How To Be A Better Leader By Rewiring Your Brain - Inc.com | Tao of Leadership and Customer Satisfaction | Scoop.it
How To Be A Better Leader By Rewiring Your Brain
Inc.com
Controlling the way your brain responds to emotions isn't as complicated as it sounds. A psychologist explains the steps that will change your behavior.

Via Rami Kantari
Andrew Man's insight:

Being able to use your sense is a great achievement, but choosing your reactions to your stimuli differentiates us from animals.

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Graeme Reid's curator insight, March 9, 4:32 PM

Or put more simplistically - Think before you act.

María Dolores Díaz Noguera's curator insight, March 10, 5:43 AM

Better Leader...Great one

Nacho Vega's curator insight, March 10, 1:12 PM

"Emotional Intelligence (EQ), the ability to recognize, understand, and control your own and others' emotions." Do you want to know more... just follow this link!

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What Aristotle and Joshua Bell can teach us about persuasion - Conor Neill - YouTube

View full lesson: http://ed.ted.com/lessons/what-aristotle-and-joshua-bell-can-teach-us-about-persuasion-conor-neill Imagine you are one of the world's great...
Andrew Man's insight:

A beautiful story about persuasion by Conor Neill

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Developing leaders: It's your job

It’s not part of your job description. Nobody has told you that you need to spend time and effort developing others in your organization. You have too many

Via Anne Leong
Andrew Man's insight:

I believe that no matter in what position or situation we are, we have the duty to empower and inspire others in order for them to shine bright in their very own way.

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buket's curator insight, January 3, 10:20 PM

"Your leadership and your organization can reach great heights when you put the effort and time into developing leaders."

Leadership development requires consistent and persistent engagement from all its board members. If all the members are responsible for making leadership development an everyday busiess, 

you can implement a systematic improvement in the process of 

developing leaders in your workplace.

Ivon Prefontaine's curator insight, January 4, 8:52 AM

It is. This is servant-leadership

Begoña Iturgaitz's curator insight, January 6, 2:34 PM

Que no se nos olvide el objetivo final.

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Leadership Is About Emotion

Leadership Is About Emotion | Tao of Leadership and Customer Satisfaction | Scoop.it
Make a list of the 5 leaders you most admire. They can be from business, social media, politics, technology, the sciences, any field. Now ask yourself why you admire them.

Via Anne Leong
Andrew Man's insight:

I like this article. The way it's written makes us realise why emotional intelligence is important to us.

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Why Simplicity Is So Complex

Why Simplicity Is So Complex | Tao of Leadership and Customer Satisfaction | Scoop.it
The key to solving complex problems may be to simplify as much as possible and approach them with a beginner's mind.

Via Carolyn Williams
Andrew Man's insight:

Gustaaf (Vocking) is close to coining the phrase: "It's simple but hard". When I read this I realise it was my calling to scoop this!

more...
Patricia D. Sadar - Career and Leadership Acceleration Coach's curator insight, December 11, 2013 3:50 AM

Use the Slow is Fast Method!

 

If you really want to be more efficient in the way that you communicate, delegate, and ensure understanding...use the Slow is Fast Concept.   It takes just a bit more time to think things through. 

 

If you want to speak clearly you need to think clearly.  Taking the time for reflection will help communicating in a concise and simple manner.

 

What are some of the methods you use to make things more simple?  Would love to hear from you.

 

Make it a great day! 

 

 

Rescooped by Andrew Man from LeadershipABC
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The Content You Read Shapes How You Lead: Top 10 Leadership Themes

The Content You Read Shapes How You Lead: Top 10 Leadership Themes | Tao of Leadership and Customer Satisfaction | Scoop.it

People are consuming massive amounts of content each day via their smartphones, laptops, tablets and the multiple social media platforms, blogs and publications they engage with. Carefully observe the leaders in your organization – the content they create and read shapes how they lead.



Via Kenneth Mikkelsen
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John Michel's curator insight, November 22, 2013 8:32 AM

  If you are stuck in your career or having trouble maximizing the performance of your team and/or the growth of your organization – begin with a better understanding of the content that is required to help you overcome the hurdles you are being faced with. 

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The 5 Rules of Storytelling Every Teacher Should Know about | Educational Technology and Mobile Learning

The 5 Rules of Storytelling Every Teacher Should Know about | Educational Technology and Mobile Learning | Tao of Leadership and Customer Satisfaction | Scoop.it

Karin Hueck and Rafael Quick of the Brazilian culture and science magazine Superinteressante have taken the rules from Andrew Stanton's, the Pixar writer and director behind both Toy Story and WALL-E, popular TED Talk "The clues to a great story" and turned them into this awesome visual.

 

Read the full article to access the link to the TED talk and see a larger version of this visual which tells you more about these 5 clues to a great story:

make me caretake me with yoube intentionallet me like youdelight me
Via José Carlos, Kim Zinke (aka Gimli Goose)
Andrew Man's insight:

Awesome visual about the 5 rules of storytelling.

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China Needs a New Generation of Dreamers (and New Dreams)

China Needs a New Generation of Dreamers (and New Dreams) | Tao of Leadership and Customer Satisfaction | Scoop.it
Plus a look at some of the ambitious dreamers already driving the country forward.
Andrew Man's insight:

Paving of way for the generations of dreamers is as important as having dreamers acting with courage.

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13 Things Mentally Strong People Don’t Do

13 Things Mentally Strong People Don’t Do | Tao of Leadership and Customer Satisfaction | Scoop.it
Mentally strong people don't pick up these bad habits.
Andrew Man's insight:

This reminds me to keep focussing on things I have do have control over, and stop wasting time on things I have no influence over.

 

via: Gustaaf Vocking and Arjan van Alst on fb

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3 Reasons Why Nonprofits Don’t Do Storytelling - And My Solutions | JCSM

3 Reasons Why Nonprofits Don’t Do Storytelling - And My Solutions | JCSM | Tao of Leadership and Customer Satisfaction | Scoop.it

"As a savvy nonprofit professional, you understand that effective storytelling is one of the most important ways to raise money and grow support for your cause.

 

However, there are certain challenges that some nonprofits face when collecting and disseminating stories about their organization."

 

Read the full article to find out more about the three most common challenges that nonprofits face in storytelling, along with suggested solutions to these challenges:

Our organization has never told stories before.Our clients’ identities need to be kept confidential.Our clients don’t want to share their stories.
Via Kim Zinke (aka Gimli Goose)
Andrew Man's insight:

Stories are impactful. Yet it still doesn't seem to fit into the lobby arsenal of lots of non-profit organisation.

After accepting social media, this might be the next obstacle to make non-profits stronger in their lobby.

 

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Kim Zinke (aka Gimli Goose)'s curator insight, May 1, 10:56 PM

The solutions offered in the article are great!  My take-away is you need to get creative.  Stop focusing on the challenges that are holding you back from finding and telling your stories, and start thinking of ways to accomplish your end goal.

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Richard Branson Reveals His Customer Service Secrets - YouTube

Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin Amer...
Andrew Man's insight:

Classic insights... that can always be reshared. Branson on Customer Service.

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What did Harvard Business School learn studying people who wear sweatpants in public?

What did Harvard Business School learn studying people who wear sweatpants in public? | Tao of Leadership and Customer Satisfaction | Scoop.it
Researchers have discovered subtle cues that help nonconformists break from the pack and thrive.

Via Ellie Nieves, Esq.
Andrew Man's insight:

Wearing sweatpants will perserve your place in any group ;)

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Lead at your best - "..unwire and rewire from the inside.." | McKinsey & Company

Lead at your best - "..unwire and rewire from the inside.." | McKinsey & Company | Tao of Leadership and Customer Satisfaction | Scoop.it
Five simple exercises can help you recognize, and start to shift, the mind-sets that limit your potential as a leader. A McKinsey Quarterly article.

Via Anne Leong
Andrew Man's insight:

mindsets that shifts your leadership output

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Graeme Reid's curator insight, April 6, 5:12 PM

These are five simple exercises, but can be very difficult to perform - as with anything you want to improve you need to practise.

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Helping the Passive-Aggressive Executive

Helping the Passive-Aggressive Executive | Tao of Leadership and Customer Satisfaction | Scoop.it

Business schools prepare us to become better at strategizing, inspiring, mentoring, team building, delegating, and so on. But do they prepare us for dealing with executives who are resistant to motivating, influencing, and coaching interventions?

 


Via Kenneth Mikkelsen
Andrew Man's insight:

Nice insight on dealing with passive agressive people at work.

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donhornsby's curator insight, February 22, 7:53 PM

Why would you want to go through such a rigmarole to keep a passive-aggressive on track?  The answer is that these people are often highly expert at what they do, despite being poor at teamwork. In an effort to carve out an identity for themselves, they often make themselves highly expert in a narrow field in which their parents have little authority and can’t challenge them. That’s obviously fine until they get a job with people who do have relevant expertise and can challenge them.

Sabine Henrichfreise's curator insight, February 23, 5:42 AM

Leaders have to develop their affective skills if they want to create a positive emotional atmosphere. Positive emotions create positive relationships. Positive relationships are key for a successful and a joyful business life. 

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The role of a leader in an adaptive organisation

There has been a lot of talk in the past week or so about leadership and whether it is in fact a redundant profession.  The discussions were sparked by the news that Zappos are throwing their lot i...

Via Anne Leong
Andrew Man's insight:

Again, vision seems the key ingredient in a changing company.

 

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Ivon Prefontaine's curator insight, January 24, 10:51 AM

I wonder if we will ever get there in education? I mean a managerless work place.

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Leadership Inspires Us To Become Greater

Leadership Inspires Us To Become Greater | Tao of Leadership and Customer Satisfaction | Scoop.it
I have worked with people who had a strong vision of where they wanted to go. They lead by taking measurable steps to put...

Via Anne Leong
Andrew Man's insight:

Inspiring readings about inspiring leadership

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Want to Improve Your Customer Experience? Start With Your Employees

Want to Improve Your Customer Experience? Start With Your Employees | Tao of Leadership and Customer Satisfaction | Scoop.it
In order to create a customer experience that makes doing business with your company a pleasure, we all need employees who are willing to go the extra mile for customers.

Via Nathalie Soeteman
Andrew Man's insight:

Great customer experience starts with great company culture

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Five Tips on Using Storytelling for Community Management | The Community Manager

Five Tips on Using Storytelling for Community Management | The Community Manager | Tao of Leadership and Customer Satisfaction | Scoop.it

"Compelling storytelling is the foundation for building strong social relationships and brand advocacy. Persuasive, shareable, and detailed, your brand’s story will create deep consumer connections."

 

Read the full article to find out more about these five tips on using storytelling for community management:

Incorporate human interest.Show, don't tell.Let the story communicate what your brand, product or community is all about.Interview your community members and quote them.Invite members to share their own stories.
Via Kim Zinke (aka Gimli Goose)
Andrew Man's insight:

Handy insight... Today I saw people putting this is practice, and they create really inspiring stories

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Can service design bring discipline to the dizzy world of customer experience?

Can service design bring discipline to the dizzy world of customer experience? | Tao of Leadership and Customer Satisfaction | Scoop.it
Is service design the most important design discipline you’ve never heard of?

Via Thomas Faltin
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CSL's curator insight, November 21, 2013 12:06 PM

"Service design is, I think the most relevant design subset for customer experience professionals, because service designers are essentially designing experiences that cross different channels and span long periods of time - and that is exactly what the customer experience is all about – looking at the customer journey across channels across periods of time,” says Kerry Bodine, VP and principal analyst at Forrester Research, fresh from her keynote at the sixth Service Design Global Conference

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Leading Blog: A Leadership Blog: What Does it Mean to Follow Your Passion?

Leading Blog: A Leadership Blog: What Does it Mean to Follow Your Passion? | Tao of Leadership and Customer Satisfaction | Scoop.it
Andrew Man's insight:
Finding your passion is about finding your need to serve
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9 Customer-Centric Marketing Lessons from Apple to Zappos « 9 INCH MARKETING

9 Customer-Centric Marketing Lessons from Apple to Zappos « 9 INCH MARKETING | Tao of Leadership and Customer Satisfaction | Scoop.it

Via Eric_Determined / Eric Silverstein
Andrew Man's insight:

The era of one size fits all is coming to an end, and so does its marketing. The mass of niches demand another approach. The way of word of mouth and its superpromoters.

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Arielle Monnerot-Dumaine's curator insight, November 5, 2013 12:39 AM

Intéressant cette vision des clients fidèles : les chérir, évidemment, mais aussi les nourir de belles histoires à raconter sur votre marque et vos produits car ils sont les ambassadeurs les plus profitables.

Lise Déchamps's curator insight, November 5, 2013 5:00 AM
Focus on the Customer – The customer is your most lucrative marketing asset. Take care of the ones in hand, as opposed to the thousands in the bush.Think Convenience for the Customer – It’s not about you as a brand. Think about the convenience of your customers first.
Eric_Determined / Eric Silverstein's comment, November 11, 2013 6:25 PM
Hi Arielle and Lise. Appreciate your input and comments, the focus is certainly on your customers first, as they are already familiar with your brand and could become advocates.