Meaningful Changes - Leadership and Customer Conversations matters
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Make Hope a Habit - General Leadership

Make Hope a Habit - General Leadership | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Optimism is the faith that leads to achievement.  Nothing can be done without hope and confidence!

Helen Keller
 
A famous 50-year-long study of nuns produced a remarkable finding.

Via John Michel
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Hope is what keeps our flame burning

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John Michel's curator insight, November 15, 2013 6:16 AM

It’s been said that hope is the first of our “emergency” virtues. Specifically, hope is a virtue that keeps us going through difficulties. It is a life raft we cling to when all seems lost.


AlGonzalezinfo's curator insight, November 15, 2013 10:09 AM

Thanks for a great article John Michel on an incredibly relevant and often overlooked area, HOPE.  

 

Here is one of my favorite sections of the post on what HOPE is:

 

Of course, this does not imply hope is a denial of reality. Nor is it an elixir to cure all of our ills. We can, after all, hope for a job, for success for our family, for recovery from illness, for a better, safer world. But hope certainly comes with no guarantees.


Rather, hope is, in the words of author and activist Joan Chittister,


“…a series of small actions that transforms darkness into light. It is putting one foot in front of the other when we can find no reason to do so at all.”


Hope then, is what we have when we have no sure answers but still expect a better end.


It is hope which allows us to overcome hurdles we could not otherwise endure and, in doing so, moves us into a space where healing and growth can begin to occur.


John Michel's curator insight, November 15, 2013 10:57 AM

It’s been said that hope is the first of our “emergency” virtues. Specifically, hope is a virtue that keeps us going through difficulties. It is a life raft we cling to when all seems lost.


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Healthcare: humanity above bureaucracy | Jos de Blok | TEDxGeneva

In his TEDxTalk a nurse presents how he helps simplifying organizational structures in healthcare. He explains how he succeeded in encouraging trust, whil
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Inspirerende speech van Jos de blok over het faciliteren van zelfredzaamheid en autonomie in buurtzorg.
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What’s the Difference Between Employee Engagement and Experience? | CustomerThink

What’s the Difference Between Employee Engagement and Experience? | CustomerThink | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
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Why Can’t Organizations Engage Their Employees?

Why Can’t Organizations Engage Their Employees? | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
“ An engaged employee is a difference maker, yet the number of actively disengaged employees far exceeds the number of engaged ones, notes”
Andrew Man's insight:
Good leaders create engaged employees
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How Becoming A Good Listener Can Make You A Better Leader

How Becoming A Good Listener Can Make You A Better Leader | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it

Running a business is an inherently emotional experience. Even the most stoic leaders are bound to find themselves becoming invested not only in outcomes, but in people and processes as well.

 

While emotional leadership is often regarded as a liability, lack of personal investment can also bring about negative outcomes.

 

I’ve learned that the best leaders are those who can recognize emotionally-charged situations, rise above the passions of the movement, and maintain a level head. Good leaders are quick to listen and slow to anger.


Via The Learning Factor, Create Wise Leader
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Good leaders listens first
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Ivon Prefontaine, PhD's curator insight, July 30, 8:07 PM
Like teaching (educate and pedagogy are etymologically about leading) leading is about listening first. Sometimes asking questions furthers the conversation and understanding of others. They solve their problems.
leafprovide's comment, July 31, 4:50 AM
Like teaching (educate and pedagogy are etymologically about leading) leading is about listening first. Sometimes asking questions furthers the conversation and understanding of others. They solve their problems.
libertopereda's curator insight, July 31, 4:09 PM

What does it mean to listen? Listening points to four levels: what we can see and hear, the emotions and thoughts, the sensations and what's wanting to emerge (or not). How much of our listening is directed to each of these four levels? Do we really listen when we speak? Do we listen inwards, outwards, both, or neither? Listening comes from the feminine side of us, specially deep listening. What is needed for a deeper listening? What is all this noise telling us?

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Leading Blog: A Leadership Blog: 7 Coaching Skills that You Need as a Leader

Leading Blog: A Leadership Blog: 7 Coaching Skills that You Need as a Leader | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it

7 skills that helps you unlocking potential of others. 

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Gaming can make a better world

Gaming can make a better world | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Games like World of Warcraft give players the means to save worlds, and incentive to learn the habits of heroes. What if we could harness this gamer power to solve real-world problems? Jane McGonigal says we can, and explains how.
Andrew Man's insight:

One of the best "classic" speeches about gamification. Just had to rewatch and reshare.

 

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How to add influencer marketing to your content strategy

How to add influencer marketing to your content strategy | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
The first, and possibly the most important step to developing a content marketing and influencer strategy is planning, of course.
Andrew Man's insight:

When u fail to plan, you plan to fail. Same goes for implementing content strategy.

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How to Handle Loneliness in Leadership

How to Handle Loneliness in Leadership | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
If you've ever felt loneliness in leadership, welcome to the club. Here's why it's not always a problem you need to solve.

Via Anne Leong
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Harvard - Psychology of Leadership - 21. Positive Psychology (James Pawelski) - YouTube

How can leaders-in the business sector, politics, or education-create an environment that facilitates growth? Topics include transformational leadership, per...

Via Dr. Susan Bainbridge
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Positive psychology enables leaders to help others to reconize and evolve their own strength.
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10 Traits Of Great Business Leaders

10 Traits Of Great Business Leaders | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Whether you’re a freelancer, small-business owner, or full-timer, to climb the ladder, you must know how to lead the pack. Are you destined to be the big boss or be bossed around? To find out, take a look at these 10 characteristics shared by great business leaders: 1. Persistence, Persistence, Persistence In [...]

Via Anne Leong
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What traits enables greatness?

 

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Does Your Customer Service Style Sabotage Your Customer Experience?

Does Your Customer Service Style Sabotage Your Customer Experience? | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
How to be, in a sense, your own customer experience consultant, and take the initiative required to to rescue your customer experience from an inappropriate, accidental, default customer service style, and instead create a distinctive service style...
Andrew Man's insight:
Service doesn't always equals experience
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The Top 10 Leadership Competencies

The Top 10 Leadership Competencies | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
What are the most important leadership skills? How many do you possess?

Via Anne Leong
Andrew Man's insight:

I like this article, 'cause next to naming the 10 compentencies it actually gives you tips how to develop the compentency.

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Understanding the Kano Model - A Tool for Sophisticated Designers

Understanding the Kano Model - A Tool for Sophisticated Designers | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Andrew Man's insight:

Revisiting the Kano Model....  how to "wow" your customers.

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The Future of Customer Experience…Six Examples from China Today - Sprinklr

The Future of Customer Experience…Six Examples from China Today - Sprinklr | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
We can learn a great deal from China when it comes to building a superior customer experience. Here are six examples that give us a peak into the future.
Andrew Man's insight:
China leads in digital transformation of customer experience
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The new influencers: The power of employee social advocacy

The new influencers: The power of employee social advocacy | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
As more and more brands recognize the value of influencer marketing programs, many are not only looking outwards but also inwards to identify game-changing influencers within their organizations who will drive reach and relevance. In

Via Nathalie Soeteman
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The difference between winning and succeeding | John Wooden

http://www.ted.com With profound simplicity, Coach John Wooden redefines success and urges us all to pursue the best in ourselves. In this inspiring talk h
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Success is peace of mind which is a direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming.
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Building a Love-based Work Culture: Why Aspiration Outperforms Desperation - Real Leaders

Building a Love-based Work Culture: Why Aspiration Outperforms Desperation - Real Leaders | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it

Via Nathalie Soeteman
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Nathalie's scoop is the inspiration of the day for me. Aspiration prevails.
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IESE Webinar [Video]: Develop Your Communication Skills

IESE Webinar [Video]: Develop Your Communication Skills | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
The Webinar: This is the recording of the IESE Develop Your Communication Skills webinar we ran on 13th April 2013.  It is here on the IESE Business School YouTube channel. Storify Summary of the W...
Andrew Man's insight:

Just found this cool free webminar: "Develop your communication skills" from Conor Neill (IESE).

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Business Must Be a Force for Good - YouTube

"We need a new business model in which business becomes a force for good," Jan Zijderveld, Europe president of Unilever, told IESE Alumni in The Hague. He sa...
Andrew Man's insight:

If companies are a force for good. Nice said!

 

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How To Deal With 5 Common Awkward Conversational Moments

How To Deal With 5 Common Awkward Conversational Moments | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Always find yourself stuck in awkward moments? Don't get discouragedhere's how to get through them, dignity intact.
Andrew Man's insight:
Awkward moments are inevitable but these tips to smoothen them works wonders.
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7 Things Warren Buffett Can Teach You About Leadership

Warren Buffett shares words of wisdom from decades of experience, success, and failure.
Andrew Man's insight:

Always liked Warren's wit.

 

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Customers Are Better Strategists Than Managers

Customers Are Better Strategists Than Managers | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Perspective is everything.
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Listening to your key stakeholders helps u establish strong position.l.

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How To Get Over Your Self-Doubt

How To Get Over Your Self-Doubt | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
For some, self-doubt and confidence issues color a whole lifetime. How can you break out of that shell to reach your full potential?
Andrew Man's insight:
Realizing that u were great a along is key to overcome self doubt.
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3 Reasons Why Nonprofits Don’t Do Storytelling - And My Solutions | JCSM

3 Reasons Why Nonprofits Don’t Do Storytelling - And My Solutions | JCSM | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it

"As a savvy nonprofit professional, you understand that effective storytelling is one of the most important ways to raise money and grow support for your cause.

 

However, there are certain challenges that some nonprofits face when collecting and disseminating stories about their organization."

 

Read the full article to find out more about the three most common challenges that nonprofits face in storytelling, along with suggested solutions to these challenges:

Our organization has never told stories before.Our clients’ identities need to be kept confidential.Our clients don’t want to share their stories.
Via Kim Zinke (aka Gimli Goose)
Andrew Man's insight:

Stories are impactful. Yet it still doesn't seem to fit into the lobby arsenal of lots of non-profit organisation.

After accepting social media, this might be the next obstacle to make non-profits stronger in their lobby.

 

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Kim Zinke (aka Gimli Goose)'s curator insight, May 2, 2014 1:56 AM

The solutions offered in the article are great!  My take-away is you need to get creative.  Stop focusing on the challenges that are holding you back from finding and telling your stories, and start thinking of ways to accomplish your end goal.

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Richard Branson Reveals His Customer Service Secrets - YouTube

Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin Amer...
Andrew Man's insight:

Classic insights... that can always be reshared. Branson on Customer Service.

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