Meaningful Changes - Leadership and Customer Conversations matters
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Leading Blog: A Leadership Blog: 7 Coaching Skills that You Need as a Leader

Leading Blog: A Leadership Blog: 7 Coaching Skills that You Need as a Leader | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it

7 skills that helps you unlocking potential of others. 

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Gaming can make a better world

Gaming can make a better world | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Games like World of Warcraft give players the means to save worlds, and incentive to learn the habits of heroes. What if we could harness this gamer power to solve real-world problems? Jane McGonigal says we can, and explains how.
Andrew Man's insight:

One of the best "classic" speeches about gamification. Just had to rewatch and reshare.

 

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How to add influencer marketing to your content strategy

How to add influencer marketing to your content strategy | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
The first, and possibly the most important step to developing a content marketing and influencer strategy is planning, of course.
Andrew Man's insight:

When u fail to plan, you plan to fail. Same goes for implementing content strategy.

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How to Handle Loneliness in Leadership

How to Handle Loneliness in Leadership | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
If you've ever felt loneliness in leadership, welcome to the club. Here's why it's not always a problem you need to solve.

Via Anne Leong
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Harvard - Psychology of Leadership - 21. Positive Psychology (James Pawelski) - YouTube

How can leaders-in the business sector, politics, or education-create an environment that facilitates growth? Topics include transformational leadership, per...

Via Dr. Susan Bainbridge
Andrew Man's insight:
Positive psychology enables leaders to help others to reconize and evolve their own strength.
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10 Traits Of Great Business Leaders

10 Traits Of Great Business Leaders | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Whether you’re a freelancer, small-business owner, or full-timer, to climb the ladder, you must know how to lead the pack. Are you destined to be the big boss or be bossed around? To find out, take a look at these 10 characteristics shared by great business leaders: 1. Persistence, Persistence, Persistence In [...]

Via Anne Leong
Andrew Man's insight:

What traits enables greatness?

 

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Does Your Customer Service Style Sabotage Your Customer Experience?

Does Your Customer Service Style Sabotage Your Customer Experience? | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
How to be, in a sense, your own customer experience consultant, and take the initiative required to to rescue your customer experience from an inappropriate, accidental, default customer service style, and instead create a distinctive service style...
Andrew Man's insight:
Service doesn't always equals experience
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The Top 10 Leadership Competencies

The Top 10 Leadership Competencies | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
What are the most important leadership skills? How many do you possess?

Via Anne Leong
Andrew Man's insight:

I like this article, 'cause next to naming the 10 compentencies it actually gives you tips how to develop the compentency.

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Understanding the Kano Model - A Tool for Sophisticated Designers

Understanding the Kano Model - A Tool for Sophisticated Designers | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Andrew Man's insight:

Revisiting the Kano Model....  how to "wow" your customers.

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10 Steps To Effective Listening

10 Steps To Effective Listening | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it

Via The Learning Factor, Katherine Bryant, David Hain, Robin Brothers, AlGonzalezinfo
Andrew Man's insight:

nobody hates a listener

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Jerry Busone's curator insight, April 9, 2014 9:19 PM

Great caption in cartoon "Nobody hates a listener"

Stefano Principato's curator insight, April 25, 2014 6:13 AM
  1. Face the speaker and maintain eye contact.
  2. Be attentive, but relaxed.
  3. Keep an open mind.
  4. Listen to the words and try to picture what the speaker is saying.
  5. Don’t interrupt and don’t impose your “solutions.
  6. Wait for the speaker to pause to ask clarifying questions.
  7. Ask questions only to ensure understanding.
  8. Try to feel what the speaker is feeling.
  9. Give the speaker regular feedback.
  10. Pay attention to what isn’t said—to nonverbal cues.









Tonya Smith Saylor's curator insight, May 7, 10:20 PM

Are you a good listener? Do you ever find yourself daydreaming in class and then suddenly you have no idea what the teacher just said? In today’s high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another. This resource provides 10 tips to help you become a more effective listener.

 

 

CCSS.ELA-LITERACY.SL.9-10.4
Present information, findings, and supporting evidence clearly, concisely, and logically such that listeners can follow the line of reasoning and the organization, development, substance, and style are appropriate to purpose, audience, and task.

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How To Be A Better Leader By Rewiring Your Brain - Inc.com

How To Be A Better Leader By Rewiring Your Brain - Inc.com | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
How To Be A Better Leader By Rewiring Your Brain
Inc.com
Controlling the way your brain responds to emotions isn't as complicated as it sounds. A psychologist explains the steps that will change your behavior.

Via Rami Kantari
Andrew Man's insight:

Being able to use your sense is a great achievement, but choosing your reactions to your stimuli differentiates us from animals.

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Graeme Reid's curator insight, March 9, 2014 7:32 PM

Or put more simplistically - Think before you act.

María Dolores Díaz Noguera's curator insight, March 10, 2014 8:43 AM

Better Leader...Great one

Nacho Vega's curator insight, March 10, 2014 4:12 PM

"Emotional Intelligence (EQ), the ability to recognize, understand, and control your own and others' emotions." Do you want to know more... just follow this link!

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What Aristotle and Joshua Bell can teach us about persuasion - Conor Neill - YouTube

View full lesson: http://ed.ted.com/lessons/what-aristotle-and-joshua-bell-can-teach-us-about-persuasion-conor-neill Imagine you are one of the world's great...
Andrew Man's insight:

A beautiful story about persuasion by Conor Neill

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Developing leaders: It's your job

It’s not part of your job description. Nobody has told you that you need to spend time and effort developing others in your organization. You have too many

Via Anne Leong
Andrew Man's insight:

I believe that no matter in what position or situation we are, we have the duty to empower and inspire others in order for them to shine bright in their very own way.

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buket's curator insight, January 4, 2014 1:20 AM

"Your leadership and your organization can reach great heights when you put the effort and time into developing leaders."

Leadership development requires consistent and persistent engagement from all its board members. If all the members are responsible for making leadership development an everyday busiess, 

you can implement a systematic improvement in the process of 

developing leaders in your workplace.

Ivon Prefontaine's curator insight, January 4, 2014 11:52 AM

It is. This is servant-leadership

Begoña Iturgaitz's curator insight, January 6, 2014 5:34 PM

Que no se nos olvide el objetivo final.

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IESE Webinar [Video]: Develop Your Communication Skills

IESE Webinar [Video]: Develop Your Communication Skills | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
The Webinar: This is the recording of the IESE Develop Your Communication Skills webinar we ran on 13th April 2013.  It is here on the IESE Business School YouTube channel. Storify Summary of the W...
Andrew Man's insight:

Just found this cool free webminar: "Develop your communication skills" from Conor Neill (IESE).

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Business Must Be a Force for Good - YouTube

"We need a new business model in which business becomes a force for good," Jan Zijderveld, Europe president of Unilever, told IESE Alumni in The Hague. He sa...
Andrew Man's insight:

If companies are a force for good. Nice said!

 

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How To Deal With 5 Common Awkward Conversational Moments

How To Deal With 5 Common Awkward Conversational Moments | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Always find yourself stuck in awkward moments? Don't get discouragedhere's how to get through them, dignity intact.
Andrew Man's insight:
Awkward moments are inevitable but these tips to smoothen them works wonders.
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7 Things Warren Buffett Can Teach You About Leadership

Warren Buffett shares words of wisdom from decades of experience, success, and failure.
Andrew Man's insight:

Always liked Warren's wit.

 

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Customers Are Better Strategists Than Managers

Customers Are Better Strategists Than Managers | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Perspective is everything.
Andrew Man's insight:

Listening to your key stakeholders helps u establish strong position.l.

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How To Get Over Your Self-Doubt

How To Get Over Your Self-Doubt | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
For some, self-doubt and confidence issues color a whole lifetime. How can you break out of that shell to reach your full potential?
Andrew Man's insight:
Realizing that u were great a along is key to overcome self doubt.
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3 Reasons Why Nonprofits Don’t Do Storytelling - And My Solutions | JCSM

3 Reasons Why Nonprofits Don’t Do Storytelling - And My Solutions | JCSM | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it

"As a savvy nonprofit professional, you understand that effective storytelling is one of the most important ways to raise money and grow support for your cause.

 

However, there are certain challenges that some nonprofits face when collecting and disseminating stories about their organization."

 

Read the full article to find out more about the three most common challenges that nonprofits face in storytelling, along with suggested solutions to these challenges:

Our organization has never told stories before.Our clients’ identities need to be kept confidential.Our clients don’t want to share their stories.
Via Kim Zinke (aka Gimli Goose)
Andrew Man's insight:

Stories are impactful. Yet it still doesn't seem to fit into the lobby arsenal of lots of non-profit organisation.

After accepting social media, this might be the next obstacle to make non-profits stronger in their lobby.

 

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Kim Zinke (aka Gimli Goose)'s curator insight, May 2, 2014 1:56 AM

The solutions offered in the article are great!  My take-away is you need to get creative.  Stop focusing on the challenges that are holding you back from finding and telling your stories, and start thinking of ways to accomplish your end goal.

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Richard Branson Reveals His Customer Service Secrets - YouTube

Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin Amer...
Andrew Man's insight:

Classic insights... that can always be reshared. Branson on Customer Service.

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What did Harvard Business School learn studying people who wear sweatpants in public?

What did Harvard Business School learn studying people who wear sweatpants in public? | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Researchers have discovered subtle cues that help nonconformists break from the pack and thrive.

Via Ellie Nieves, Esq.
Andrew Man's insight:

Wearing sweatpants will perserve your place in any group ;)

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Lead at your best - "..unwire and rewire from the inside.." | McKinsey & Company

Lead at your best - "..unwire and rewire from the inside.." | McKinsey & Company | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it
Five simple exercises can help you recognize, and start to shift, the mind-sets that limit your potential as a leader. A McKinsey Quarterly article.

Via Anne Leong
Andrew Man's insight:

mindsets that shifts your leadership output

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Graeme Reid's curator insight, April 6, 2014 8:12 PM

These are five simple exercises, but can be very difficult to perform - as with anything you want to improve you need to practise.

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Helping the Passive-Aggressive Executive

Helping the Passive-Aggressive Executive | Meaningful Changes - Leadership and Customer Conversations matters | Scoop.it

Business schools prepare us to become better at strategizing, inspiring, mentoring, team building, delegating, and so on. But do they prepare us for dealing with executives who are resistant to motivating, influencing, and coaching interventions?

 


Via Kenneth Mikkelsen
Andrew Man's insight:

Nice insight on dealing with passive agressive people at work.

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donhornsby's curator insight, February 22, 2014 10:53 PM

Why would you want to go through such a rigmarole to keep a passive-aggressive on track?  The answer is that these people are often highly expert at what they do, despite being poor at teamwork. In an effort to carve out an identity for themselves, they often make themselves highly expert in a narrow field in which their parents have little authority and can’t challenge them. That’s obviously fine until they get a job with people who do have relevant expertise and can challenge them.

Sabine Henrichfreise's curator insight, February 23, 2014 8:42 AM

Leaders have to develop their affective skills if they want to create a positive emotional atmosphere. Positive emotions create positive relationships. Positive relationships are key for a successful and a joyful business life. 

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The role of a leader in an adaptive organisation

There has been a lot of talk in the past week or so about leadership and whether it is in fact a redundant profession.  The discussions were sparked by the news that Zappos are throwing their lot i...

Via Anne Leong
Andrew Man's insight:

Again, vision seems the key ingredient in a changing company.

 

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Ivon Prefontaine's curator insight, January 24, 2014 1:51 PM

I wonder if we will ever get there in education? I mean a managerless work place.