"Change success: Putting leadership development at the heart of a major operations-improvement effort paid off in BIG boost in income for a global industrial company."
Once again, a smart leadership investment pays off during a major change implementation boosting income by about $1.5 billion a year.
Excerpts from the case example:
Too often senior executives overlook the “softer” skills their leaders will need to disseminate changes throughout the organization and make them stick. These skills include:keeping managers and workers inspired when they feel overwhelmed, promoting collaboration across organizational boundaries, helping managers embrace change programs through dialogue, not dictation ______________________________ The senior team had to look beyond technical improvements and focus on helping the company’s leaders... ______________________________
In this case example, drives for improvement carried a stigma of incompetence, current performance was considered “good enough”, and conflict tended to be passive-aggressive. There was also a pervasive fear of making mistakes—reinforced by the company’s strong culture of safety and of risk aversion.
The senior team had to look beyond technical improvements and focus on helping the company’s leaders to master the personal behavioral changes needed to support the operational ones.
The company mounted an intense, immersive, and individualized leadership program. The results are still unfolding, but after three years the company estimates that the improvement program has already boosted annual pretax operating income by about $1.5 billion a year. Furthermore, executives see the new leadership behavior as crucial to that ongoing success.
Read the full story here.
Via Deb Nystrom, REVELN