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If you lead them, they will follow!
Traits today's leaders "must have" to survive and lead without self-destructing
Curated by Robin Martin
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High Quality Connections, Short, Deeply Fortifying, Dr. Jane Dutton Video

High Quality Connections, Short, Deeply Fortifying, Dr. Jane Dutton Video | If you lead them, they will follow! | Scoop.it

"People are more instantaneously alive in healthy in High Quality Connections."


Listen here (brief 4 min. video) as Professor Jane Dutton unlocks the importance of high quality connections and four ways how to make them.  


It is NOT the same as developing positive relationships.


Dr. Dutton is a co-founder of the Univ. of Michigan's Ross Business Schools growing domain of expertise called Positive Organizational Scholarship www.bus.umich.edu/Positive. ;

Her past research has explored processes of organizational adaptation, focusing on how strategic issues are interpreted and managed in organizations, as well as issues of organizational identity and change.

 

Imagine the impact on a culture if this became a people investment value.


Photo credit:  http://www.erb.umich.edu/


Via Deb Nystrom, REVELN
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Deb Nystrom, REVELN's curator insight, February 8, 2013 1:43 PM

Moving attention from negative deviance to positive deviance (as there is MUCH research on failure and what doesn't work) is what brings this resource to a change leadership watch listing instead of change management resources.

From the first time that I've met Jane Dutton, I've been struck by her openness and deep focus on the scholarship of high quality connections and the impacts they have within organizations.  

A chapter on the subject is here:  High Quality Connections

Let me know what you think.  ~  Deb 

Rescooped by Robin Martin from Change Leadership Watch
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Accessible Leadership: Why the CEO needs to drive communication & culture change to improve customer experience

Accessible Leadership: Why the CEO needs to drive communication & culture change to improve customer experience | If you lead them, they will follow! | Scoop.it
Leadership Required: Why the CEO needs to drive communication and culture change to improve customer experience.

 

A simple but not simplistic 3 point list of a leader's role in communicating with all hands in culture change. From Experience Required™

 

Excerpted:

 

 

The CEO’s role must be one of brand champion...[to] ensure that the company’s brand strategy is implemented, instead of becoming just another “thing” that everyone should do.

 

Here are three things leaders can start to do today to ensure greater success:

 

#1. Be visible.
Employees need to see you (literally) leading the effort ...[to] know that you truly believe in its value and its impact. Get out and develop relationships with your employees. ...[and] hear what’s really going on from those that directly interact with your customers.

 

#2. Give feedback regularly.
Recognize employees often with specific feedback on what they did well. Help them connect to the purpose and how their individual efforts fit in with the big picture.

 

Giving their work greater meaning helps them realize they’re working for a company they can be proud of. 

 

#3. Demonstrate quick wins.
Make it a point to regularly update employees on progress. Show them how their feedback led to actionable improvements in process, employee, and customer experiences.

 

You have to walk the talk and show you’re prepared to make changes that improve the experience. Once your employees realize their input is valued, they’ll open up more and be more motivated to follow your example.


Via Deb Nystrom, REVELN
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