Senior executives have a bottleneck in the "doing" of change. Specifics targeting of what to change make all the difference.
Jumping through the Knowing-Doing Gap is key - referencing Jeffrey Pfeffer and Robert I Sutton, authors of a book by the same name.
Scott Keller talks about research findings for the book, Beyond Performance, and says most executives don't see themselves as part of the problem.
He says that most people also have an unwarranted optimism in relation to their own behavior. …In many behavior-related areas, human beings consistently think they are better than they are — a phenomenon referred to in psychology as a "self-serving bias."
Whereas conventional change management approaches surmise that top team role modeling is a matter of will or skill, the inconvenient truth is that the real bottleneck to role modeling is knowing what to change at a personal level.
Typically, insight into what to change can be created by concrete 360-degree feedback techniques, either via surveys, conversations or both. This 360-degree feedback should not be against generic HR leadership competency models, but should instead be against the specific behaviors related to the desired changes that will drive business performance.
Three Examples:Amgen CEO Kevin Sharer uses the approach of asking each of his top 75, "What should I do differently?" and sharing his development needs and commitment publicly with them.
A top team of a national insurance company routinely uses a "circle of feedback" during their change program: Every participant receives feedback live in the room, directly from their colleagues on "What are your strengths?" in relation to "being the change" as well as "Where can you improve?"
.A leadership coalition (top 25) of a multi-regional bank who, after each major event in their change program, conducted a short, targeted 360-degree feedback survey regarding how well their behaviors role-modeled the desired behaviors during the event, ensuring that feedback was timely, relevant and practical.
The full post is here.
Via Deb Nystrom, REVELN