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25 Customer Service Skills Every Company Should Require

25 Customer Service Skills Every Company Should Require | ICG news | Scoop.it

Via Daniel Watson
Henrik Stig Nielsen's insight:

Her er lidt god inspiration til hvordan vi skal agere overfor vores kunder. Alle dele fra pre-sales, til projekter, support og after-sales kan have glæde af disse få super gode hints. Værsgo' - Læs og bliv inspireret!  

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Sigrid de Kaste's curator insight, September 17, 2013 8:01 PM

Requirements of Customer Service...great list so you won't forget!

Catherine Adenle's comment, September 19, 2013 9:52 AM
This is a well captured list.
Anne-Laure Macabeo's comment, September 20, 2013 5:09 AM
Essential and yet so often overlooked.
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Rescooped by Henrik Stig Nielsen from Strategy and Competitive Intelligence by Bonnie Hohhof
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Competitive Intelligence: Tips to Inform Your Sales Strategy

Competitive Intelligence: Tips to Inform Your Sales Strategy | ICG news | Scoop.it

While good sales pros don’t need to dissect a read-option, they do evaluate competition year-round – establishing a sales strategy that can be used whenever the next big game arrives.

Here are 6 game-planning strategies you can use to prepare for the next time you find yourself in head-to-head competition for a sale:

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Via Bonnie Hohhof
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Ellen Naylor's curator insight, March 14, 2014 11:25 AM

There is quite a bit you can learn about sales strategy and tactics by lurking on LinkedIn. I like to follow companies, and just monitor hiring and product announcements.

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Office 365: Dobbelt op på plads til samme pris! - Cloudchecker

Office 365: Dobbelt op på plads til samme pris! - Cloudchecker | ICG news | Scoop.it
Microsoft går med flere stærke annonceringer på storagesiden efteråret i møde med en helt ny standard for storage for både lagring af mail og dokumenter. Både Exchange Online og SharePoint Online får flyttet grænserne for ...
Henrik Stig Nielsen's insight:

Dobbelt op på mail plads fra november...

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Rescooped by Henrik Stig Nielsen from Online Collaboration Tools
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Send Files of Any Size To Anyone with Sendly

Send Files of Any Size To Anyone with Sendly | ICG news | Scoop.it
Sendly. The easy way to send your big files.

Via Robin Good
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Webgrrl's comment, January 4, 2014 8:03 AM
doesn't look like its free..anymore
Robin Good's comment, January 4, 2014 8:06 AM
Thanks for reporting it Webgrrl.
Kathleen Mirin's curator insight, January 27, 2014 12:53 AM

Appsolutely excellent tool.

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Reputation management - Bundlinjen er afhængig af omdømme

Reputation management - Bundlinjen er afhængig af omdømme | ICG news | Scoop.it
SMM en blog om social media marketing. black hat .... Faktisk kan ytringer på sociale medier i sig selv skabe krisesituationer, oftest fordi skribenten ikke tænker på at det i princippet er hele verden der læser med.
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Microsoft tilbyder gratis Office 365 til skolerne - Microsoft mener ...

En ny undersøgelse fra IDC viser, at Microsoft Office udgør tre af de 20 vigtigste kompetencer, som studerende skal mestre på fremtidens arbejdsmarked. Topkandidater til fremtidige jobs vil blive vurderet ud fra en række ...
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Rescooped by Henrik Stig Nielsen from Business Improvement
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25 Customer Service Skills Every Company Should Require

25 Customer Service Skills Every Company Should Require | ICG news | Scoop.it

Via Daniel Watson
Henrik Stig Nielsen's insight:

Her er lidt god inspiration til hvordan vi skal agere overfor vores kunder. Alle dele fra pre-sales, til projekter, support og after-sales kan have glæde af disse få super gode hints. Værsgo' - Læs og bliv inspireret!  

more...
Sigrid de Kaste's curator insight, September 17, 2013 8:01 PM

Requirements of Customer Service...great list so you won't forget!

Catherine Adenle's comment, September 19, 2013 9:52 AM
This is a well captured list.
Anne-Laure Macabeo's comment, September 20, 2013 5:09 AM
Essential and yet so often overlooked.
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Content marketing – det kan du bruge det til | Skab værdi og ...

Content marketing – det kan du bruge det til | Skab værdi og ... | ICG news | Scoop.it
... skabe VÆRDIFULDT indhold for dine kunder/brugere. Med de sociale medier kan alle producere (godt) indhold: billeder, video, blogs, e-bøger og dermed har brugere magt: de kan dele/like indhold, fortælle en god historie.
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