Social customer relationship management, também conhecido como CRM Social.
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Scooped by Neli Maria Mengalli onto Neli Maria Mengalli' Scoop.it! Space |
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Neli Maria Mengalli's insight:
A nomenclatura parece familiar, mas, na prática a maioria das empresas do e-commerce ainda não sabe do que se trata, - é o que aponta o estudo feito pela NucleusResearch.
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