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I can explain it to you, but I can't understand it for you.
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ITSM Tools: Is What You Pay Linked To Value? | Forrester Blogs

ITSM Tools: Is What You Pay Linked To Value? | Forrester Blogs | I can explain it to you, but I can't understand it for you. | Scoop.it

A little while back Martin Thompson at the ITSM Review wrote an interesting blog on the complexity of IT service management (ITSM) tool pricing:  http://www.theitsmreview.com/2011/09/ouch-o-meter/…I particularly liked his term "ouch-o-meter." It’s well worth a read.

It's something that has continued to puzzle me – what it would cost to buy AND implement an ITSM tool, PLUS any process or people-based change via professional services or third-party consultancy? Oops, I nearly forgot support and maintenance there too. To make matters worse, this is potentially an unknown and unbudgeted for cost that appears every 5-7years due to tool churn if us analyst types are to be believed (I have an outstanding action to include ITSM tool churn-related questions in a survey). But we need to park the churn issue for now and focus on cost or, more specifically, pricing models.

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ITSM And The itSMF In Norway – Different In So Many Ways? | Forrester Blogs

ITSM And The itSMF In Norway – Different In So Many Ways? | Forrester Blogs | I can explain it to you, but I can't understand it for you. | Scoop.it

I’d not been to Norway for 32 years (I’m now embarrassed to say), so I really didn’t know what to expect as I travelled to the annual itSMF Norway conference in Oslo last week. I certainly didn’t expect the high price of just about everything; and I wondered if I would get a true picture of Norway in an airport hotel (in Oslo) with over 600 IT and IT service management (ITSM) professionals.

Now this is where my blogging could get me into trouble (or even more trouble), as I make a few personal observations as well as ITSM observations. But please humor me – they are all said in a very positive manner as I wonder what I missed in the Norwegian-language sessions and what those outside of Norway miss everyday. I’ll also write a second blog to cover some of the valuable content as soon as I make time.

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ITSM in 2013 and Beyond: The Webinar Link And Audience Poll Results | Forrester Blogs

ITSM in 2013 and Beyond: The Webinar Link And Audience Poll Results | Forrester Blogs | I can explain it to you, but I can't understand it for you. | Scoop.it

Earlier today I was fortunate enough to participate in a BrightTalk webinar on the future of IT service management (ITSM) with these fabulous gentlemen:

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