Governments across the world, at all levels of jurisdiction, are launching citizen-facing projects using digital tools (such as Adopt-A-Hydrant, pictured below). This is good news for both their citizen and business constituents, as well as for the vendors building the platforms to enable these digital civic projects. But how should the software and applications of these endeavors best be designed? As Jennifer Belissent notes in her report on ICT opportunities in the government sector, the priorities of government are distinctly different from the average enterprise. Governments are most interested in improving their process, people, and citizen access to information and services, goals that lend themselves to a particular method of design: the game.