Organizations are often run according to “the superchicken model,” where the value is placed on star employees who outperform others. And yet, this isn’t what drives the most high-achieving teams. Business leader Margaret Heffernan observes that it is social cohesion — built every coffee break, every time one team member asks another for help — that leads over time to great results. It's a radical rethink of what drives us to do our best work, and what it means to be a leader. Because as Heffernan points out: “Companies don’t have ideas. Only people do.”
A very interesting paper by Vijay Govindarajan and Subroto Bagchi, who inroduce the term "Emotional Infrastructure", the most time-intensive and the most difficult to achieve, but probably the most important infrastructure to built.(in comparison to physical and intellectual infrastructure).
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