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Rescooped by Debra Walker from Business Brainpower with the Human Touch
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10 Steps To Effective Listening

10 Steps To Effective Listening | Human Resources Director | Scoop.it

In today’s high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another. Genuine listening has become a rare gift—the gift of time. It helps build relationships, solve problems, ensure understanding, resolve conflicts, and improve accuracy. At work, effective listening means fewer errors and less wasted time. At home, it helps develop resourceful, self-reliant kids who can solve their own problems. Listening builds friendships and careers. It saves money and marriages.


Via Vicki Kossoff @ The Learning Factor
Debra Walker's insight:

I had a conversation with someone the other day that had them popping up again in the most interesting of places... in a dream I had they were photo bombing everywhere!  And the expression on their face & their body language indicated that they were in distress.  It made me realize that I had missed some strong cues as to their state of mind the last time that we talked.  When I picked up the phone to arrange to reconnect with them, this time I really listened and heard so much more than I had the day before.  Truly listening is both art and science and a skill that needs to be refined so much more than is currently happening.

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Jerry Busone's curator insight, April 9, 9:18 PM

Greta quote in the cartoon. "nobody hates a listener"

Jerry Busone's curator insight, April 9, 9:19 PM

Great caption in cartoon "Nobody hates a listener"

Stefano Principato's curator insight, April 25, 6:13 AM
  1. Face the speaker and maintain eye contact.
  2. Be attentive, but relaxed.
  3. Keep an open mind.
  4. Listen to the words and try to picture what the speaker is saying.
  5. Don’t interrupt and don’t impose your “solutions.
  6. Wait for the speaker to pause to ask clarifying questions.
  7. Ask questions only to ensure understanding.
  8. Try to feel what the speaker is feeling.
  9. Give the speaker regular feedback.
  10. Pay attention to what isn’t said—to nonverbal cues.









Rescooped by Debra Walker from Serious-Minded Games
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100 Great Game Based Learning and Gamification Resources | knowledge guru

100 Great Game Based Learning and Gamification Resources | knowledge guru | Human Resources Director | Scoop.it

By Steve Boller

 

"Lots people want to get started with game based learning, gamification and serious games in their training. We’ve been curating game related content for over a year and a half while conducting our own research and case studies. Here are 100 articles related to games and learning. Some of them are research-based, while others just offer an interesting perspective to spark discussion. Take what you need and share this with a colleague."


Via Jim Lerman
Debra Walker's insight:

I have recently been working with organizations on how the introduction of gamification into their training and development strategy plans for employee skill development.  The interesting thing as well is the application of the concepts to both hard and soft skills, that allow for returning to the results in the future as well as updating of skills as the individual progresses.   

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Jeff Domansky's curator insight, February 20, 6:08 PM

Great resource for gamification ideas, background and tips.  H/T to Giuseppe Mauriello and Jim Lerman.

aanve's curator insight, February 20, 9:51 PM

www.aanve.com

 

Valeria&Giorgia's curator insight, March 13, 8:43 AM

Ci sono moltissimi games finalizzati all'apprendimento, da quelli che stimolano la discussione, a quelli basati sulla ricerca.

Rescooped by Debra Walker from Future of Work
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How The Knowledge Economy Is Redefining Work

How The Knowledge Economy Is Redefining Work | Human Resources Director | Scoop.it

Our conceptions of work have shifted, and work is more about finding meaning and independence. Companies that refuse to offer flexible, autonomous, and creative work environments, won't be able to attract the best people. 


Via Kenneth Mikkelsen
Debra Walker's insight:

I like that the individual who wrote this article is not an "HR" person but a "Marketing" one.  Further examples of how the employee experience is intertwined with the brand experience.

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Ivon Prefontaine's curator insight, February 19, 8:14 PM

Business sounds remarkably like school.

Christian Bartosik's curator insight, February 20, 1:46 AM

"... the only part of work we seem not rank above the flu is socializing at work."

Anu Ojaranta's curator insight, February 20, 2:52 AM

“We’ve got to the stage where people you don’t know endorse you for skills you don’t have (on LinkedIn).” McMurray cofounded Somewhere in 2012 to “put people back at the heart of and in control of telling the stories of their work,” as he told me. He believes that “work should not deny our humanity, it should welcome it. Work, more than ever before, is personal.”

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Doing Your Job May Be Hazardous To Your Career

Doing Your Job May Be Hazardous To Your Career | Human Resources Director | Scoop.it
Your job is not what you do, but the goal you pursue. Your real goal, however, is not your individual KPI, but the team’s goal. Whether you play defense or offense, your real goal is to help

Via Mark Taylor
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Mark Taylor's curator insight, September 25, 2013 8:46 AM

Here are some hazards to KPIs that every CEO should consider.

Rescooped by Debra Walker from Office Environments Of The Future
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Millennials in the Workplace: More Engagement, Less Powerpoint

Millennials in the Workplace: More Engagement, Less Powerpoint | Human Resources Director | Scoop.it
As employees and members of your team, Millennials are keen to engage in meaningful work and less motivated by the minutiae of post-college, entry-level positions.

Via Color-Art
Debra Walker's insight:

Ahhhhh.... the pursuit of meaningful work.

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Meghin Moore's curator insight, October 2, 2013 2:47 PM

I'm technically part of the Millennial generation, which is a description I absolutely loathe. With that said, I'd rather be engaging in actually doing my work (hopefully in social media or journalism) as opposed to just sitting around, doing menial office work. My generation has grown up ready and willing to fully immerse themselves in the world around us, and to actually get to work.

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Disrupted, Disruptors… Unite!

Disrupted, Disruptors… Unite! | Human Resources Director | Scoop.it
Organizations would be more engaging, business more relevant, and life more interesting if more people (in the corporate world, and else) dared to think different and to take risks. Even just a little.
Via Kenneth Mikkelsen
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3 Major Trends in Knowledge Work

3 Major Trends in Knowledge Work | Human Resources Director | Scoop.it

1. Social technologies have become boring
“… key social technologies such as tagging, blogs, wikis and micro-blogging have hit the Slope of Enlightenment and are soon on the Plateau of Productivity.”

2. Collaboration is the new black
“There is, however, still a large knowing-doing gap when it comes to collaboration.”

3. Knowledge management is back
“It was rumored that Knowledge Management died in the late 90’s. Thankfully, it never did and now it’s back again, dressed up as “Knowledge Sharing”.”


Via Sascha Reimann, David Hain, Kenneth Mikkelsen
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Creative Chaos HR: 2013, Here I Come!

Creative Chaos HR: 2013, Here I Come! | Human Resources Director | Scoop.it
For another, there's so much to explore--information, topics of interest, smart, creative, and forward thinking people--out in the world of Human Resources for any one person to absorb. In light of this, my blog will serve as a ...
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Human Capital Trends 2014 by Deloitte

Human Capital Trends 2014 by Deloitte | Human Resources Director | Scoop.it
CEOs and HR leaders see talent as a major challenge to growth. Where should you focus? Our survey of 2,500+ organizations in 90+ countries reveals 12 critical trends shaping the human capital agenda.

Via Denis Pennel
Debra Walker's insight:

so much wonderful information included in this report by Deloitte.   Wonderful read and tools included.  Although majority of it was information that we knew intuitively it assisted in quantifying and crystallizing the top priorities.  Connecting the dots so to speak, to borrow from their graphics.  

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Rescooped by Debra Walker from Business Brainpower with the Human Touch
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The Most Popular Employee Perks Of 2014

The Most Popular Employee Perks Of 2014 | Human Resources Director | Scoop.it

During a trip to California last fall, I stopped in to visit a friend of mine who works at Dropbox.  He zipped over to the reception area to fetch me on a Razor scooter, provided to employees to make getting around the office faster (and cooler), took me past the morning yoga class currently in session, the fresh squeezed juice station and granola wall, and the made-to-order stir fry bar, to the plush music room, equipped with instruments and big soft couches arranged in a lounge/bar atmosphere.  At the time, I was struggling to raise another round for my start-up, and was packing my own lunch for the plane to save money. It was as if I had walked into a physical representation of the opportunity costs of running my own company — and it was painful.

 


Via Vicki Kossoff @ The Learning Factor
Debra Walker's insight:

I am so glad to see that this author correctly identifies these as perks or additions to compensation plans.  As more employees are seeking other things than the traditional cash compensation, this does provide a competitive advantage as a distinguisher between organizations for individuals considering which organizations to work for.  However, what has to go hand in hand with these amendments to traditional compensation plans is a culture that supports and lives the philosophies that underline it.  As the author notes, not all firms can afford this and it is the kind of work and professional development environment that exists beyond these components that will guide the "happiness" and continued engagement of an employee.

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Vicki Kossoff @ The Learning Factor's curator insight, February 20, 11:22 PM

In addition to all of the traditional perks like 401K matching funds and free medical and dental benefits, employers are becoming more innovative and employees love it!

JASON CAVNESS's curator insight, March 24, 7:47 AM

When you are offered employment, it is important that you negotiate for any additional perks.  As they say, you never receive what you don't ask for.

XSU's curator insight, October 6, 5:15 PM

Want to get some insight into generational differences?  Spot on article for new ideas to reward great performance.

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Why Employee Engagement Matters

Why Employee Engagement Matters | Human Resources Director | Scoop.it

Via Daniel Watson
Debra Walker's insight:

I recently read an article that was describing corporate culture as lunch provided everyday & free beer on Friday.  If you take away those superficial connections for an employee - which are merely non cash components of a compensation plan and not a long term contributor to organizational culture - an engaged employee will remain committed to excelling in their role and for the organization.


An unengaged employee will be more impacted by that removal, resulting in connecting with that employee becoming even harder to achieve.


Engagement is multi-layered and more complex than being provided a sandwich so that I can continue to work through what should be a period of refreshment called lunchtime.

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Daniel Watson's curator insight, March 3, 6:21 PM


Whilst many business owners now realise that employee engagement offers a proven methodology for driving the process of delivering desired business outcomes, research shows that the vast majority of employees in the western world, are not engaged to the level that is required to maximise profitability.


While it is one thing to accept that employee engagement is a key element of operating a successful business, it is another thing entirely to understanding exactly why this is the case, and to use this understanding to raise employee engagement to an optimal level.


This excellent article, explains why employee engagement matters, and then it offers advice on how a business should proceed to develop engaged employees who display maximum job satisfaction along with delivering maximum job contribution.

Anthony MARTINS de NOBREGA's curator insight, March 4, 3:33 AM

I totally agree

John Rudkin's curator insight, March 4, 4:53 AM

....and so many businesses don't see it this way. 

Rescooped by Debra Walker from Leadership Best Practices because Culture Matters
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A quarter of bosses have 'destructive' leadership style - 10/12/2012 - Personnel Today

A quarter of bosses have 'destructive' leadership style - 10/12/2012 - Personnel Today | Human Resources Director | Scoop.it

almost half (47%) of the 2,000 workers surveyed said that their managers made them feel threatened, rather than rewarded (Orion Partners)


Via Mark Taylor
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Mark Taylor's curator insight, August 24, 2013 11:00 AM

How do you think this affects worker engagement?

Rescooped by Debra Walker from Office Environments Of The Future
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Trading Spaces: How Workplace "Sublets" Give Your Perspective And Productivity A Jolt

Trading Spaces: How Workplace "Sublets" Give Your Perspective And Productivity A Jolt | Human Resources Director | Scoop.it
At Boston-based ad agency CTP employees do more than swap desks for a few days--they do it for the whole summer.

Via Color-Art
Debra Walker's insight:

I myself am trying a temporary work space change and definitely understand the need for it to be a little longer than a few days.  You need that adjustment period to get used to the "weirdness" of a new space, organization of the space, even the sounds and smells that are "different" than what you knew about.  It definitely is taking me outside of my comfort zone, which is good, and hopefully leads to a "shifted" perspective for other aspects of my job.  Stay tuned!

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Daniel Aparicio's curator insight, October 2, 2013 11:20 PM

Interesting pictures

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The Disconnect Between Aging Management and the Younger Workforce

The Disconnect Between Aging Management and the Younger Workforce | Human Resources Director | Scoop.it

Are you ready to connect your connected workforce?


Via Kenneth Mikkelsen
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Miklos Szilagyi's curator insight, August 23, 2013 10:04 AM

That's an important one... the statistics are showing that we - in the whole world, not only in the States - take care how this change of pouvoir will take place...

 

I have one small reframing idea: these type of articles are speaking about the gap between the generations like something unbridgable  thing... it looks like that when the boomers and the Xs are arriving in the office, they find there the Martian, or aliens (the Y generations...)  who are very misterious, wants completely othere things than us, whose motivation is quite different from that of the earlier generation... welll, guys, these are not the Martian these are your sons and girls from home.... yes, if as parents you will not make a great effort to understand and motivate them at home, if they are already Martians there (you know, those little (or rather big) green people), than yes, you meet the same Martian folks in the office and in the factory and you have got a problem... but if you do your homework at home, you are good, understanding, supporting parents, then, hopefully you will not forget what you learned about them at home until you arrive at work... hopefully... from this angle this whole thing looks like a little bit less dramatic...  not speaking about that tiny detail how different were we from our parents, and yes, they did not want to understand us, the boomers, the that-time "Y-generation"... and, of course, we promised to ourselves that we on our turn as parents will be not such an as..holes... Well, guys....-)))

Mark Taylor's curator insight, October 11, 2013 10:23 AM

What motivates millennials is a sense of purpose--making a difference.

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Don't make this common HR mistake - Globe and Mail

Don't make this common HR mistake - Globe and Mail | Human Resources Director | Scoop.it
Globe and Mail Don't make this common HR mistake Globe and Mail Nature abhors a vacuum; yet many small business owners continue to struggle with human resource issues in the absence of a key ingredient: their employees.
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Propelling Human Resources Consulting | Knowledge Mart

The able guidance of a competent human resource consulting organization becomes indispensable to propel.
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