Human Behavior
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Rescooped by Kristin Robbins from itsyourbiz
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7 Steps For Dealing With Angry Customers

7 Steps For Dealing With Angry Customers | Human Behavior | Scoop.it
Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another.

Via Skip Boykin
Kristin Robbins's insight:

What you can do to make a difference.   

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Rescooped by Kristin Robbins from Business Transformation
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Age doesn’t impact employee engagement | Scoop News

Age doesn’t impact employee engagement | Scoop News | Human Behavior | Scoop.it
19 August 2013: Much has been made of differences between the generations, particularly when it comes to work. But should Gen Y really be so reviled? Do Gen Xers really hide their lights under a bushel?

Via Karl Wabst
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Karl Wabst's curator insight, August 19, 2013 3:42 AM

Why should you care?  Highly engaged employees stay longer, reducing turnover and recruitment costs and apply increased ‘discretionary effort’ – that is, they work harder. That translates to a better bottom line. In fact, organisations with high employee engagement achieve 50% higher Total Shareholder Return outcomes than other organisations.

Rescooped by Kristin Robbins from Health Care Social Media And Digital Health
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Social Media and Healthy Behavior

Social Media and Healthy Behavior | Human Behavior | Scoop.it
MIT Sloan's Damon Centola explains how social networks influence the spread of health behaviors and technologies.

Via Marie Ennis-O'Connor
Kristin Robbins's insight:

Count me in ~ this touts the positive impact of Social Media! : )

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Marie Ennis-O'Connor's curator insight, August 14, 2013 5:14 PM

New information and communication technologies are starting to generate real-time medical data, which will allow us to connect social interactions with specific health outcomes, such as obesity, heart disease, and diabetes.  With these and other technological advances, we can systematically study the social determinants of health using large scale experiments, that are replicable over many trials.  This will hopefully allow us to discover significant new strategies for improving health outcomes on an a population scale.

Rescooped by Kristin Robbins from Stress Management
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Are there any real Energy Healers? : Rapid Relaxation Tips

Are there any real Energy Healers? : Rapid Relaxation Tips | Human Behavior | Scoop.it

Via American Institute Health Care Professionals
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American Institute Health Care Professionals's curator insight, July 26, 2013 8:27 PM

Meditation and relaxation are key to good health and high levels of energy.  This article looks over a few relaxation tips.

#traininginstressmanagement

Rescooped by Kristin Robbins from Social Media, SEO, Mobile, Digital Marketing
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Predicting Customer Behavior with Analytics - Business 2 Community

Predicting Customer Behavior with Analytics - Business 2 Community | Human Behavior | Scoop.it

Recent research from AbsolutData and Alteryx has found that 82 percent of businesses are using customer analytics today, and 95 percent plan to increase their investment in analytics technology in the near future. However, understanding these analytics requires a new, holistic approach that turns information into insight and insight into impact that many companies are failing to deliver. The accompanying infographic outlines the top three challenges companies are currently facing when it comes to leveraging customer analytics.


Via Kamal Bennani
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Rim Riahi's curator insight, August 5, 2013 6:59 AM

Recent research from AbsolutData and Alteryx has found that 82 percent of businesses are using customer analytics today, and 95 percent plan to increase their investment in analytics technology in the near future. However, understanding these analytics requires a new, holistic approach that turns information into insight and insight into impact that many companies are failing to deliver. The accompanying infographic outlines the top three challenges companies are currently facing when it comes to leveraging customer analytics.

Rescooped by Kristin Robbins from Mediocre Me
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True Employee Engagement: Appreciate & Recognize - Kate Nasser

True Employee Engagement: Appreciate & Recognize - Kate Nasser | Human Behavior | Scoop.it
People Skills Excellence for Leadership, Customer Service, Teamwork, and Employee Engagement. 908.595.1515 USA

Via AlGonzalezinfo, John Michel
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Dorothy M Neddermeyer, PhD's comment, August 29, 2013 2:50 AM
Garth: Thanks for sharing your wisdom.
Dorothy M Neddermeyer, PhD's comment, August 29, 2013 2:51 AM
Ivon: Thanks for sharing your wisdom.
Dorothy M Neddermeyer, PhD's comment, August 29, 2013 2:51 AM
John: Thanks for sharing your wisdom.
Rescooped by Kristin Robbins from lean manufacturing
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3 Reasons You Need to Include Employee Engagement in Your Lean Improvement Efforts | Becker's Hospital Review

"Done well, the Lean quality improvement philosophy can transform a healthcare organization when it comes to safety, quality, patient satisfaction and overall efficiency. So why aren't healthcare leaders including employee engagement in the Lean mix? Here are three reasons you should.

1. Employee engagement needs to be on your radar screen daily.
Now more than ever, employee engagement is a game changer in healthcare. Every commitment we're making to patients, our communities, the board, etc. depends on having engaged employees to deliver the services we are promising; therefore, engagement needs to be a recurring thought — not an afterthought..."


Via Michel Baudin
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Michel Baudin's curator insight, August 14, 2013 2:10 PM

Makes you wonder what kind of "Lean effort" is not based on employee engagement from the start...

Rescooped by Kristin Robbins from Stress Management
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8 Truly Practical Ways To De-Stress

8 Truly Practical Ways To De-Stress | Human Behavior | Scoop.it
Over the past year I've learned that stress is not only unnecessary, but that being happy and stress-free actually lends to a more successful career and personal life.

Via American Institute Health Care Professionals
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American Institute Health Care Professionals's curator insight, July 15, 2013 8:11 PM

#waystodestress #learntomanagestress #howtoreducestress   What to learn how to reduce stress?    Here are several ways to destress.    We all should learn to manage stress.   Being stress free helps us to be not only healthier but more productive.  

Rescooped by Kristin Robbins from Stress Management
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12 Ways to Fight Stress

12 Ways to Fight Stress | Human Behavior | Scoop.it
Simple steps to ease stress and protect your heart.

Via American Institute Health Care Professionals
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American Institute Health Care Professionals's curator insight, August 5, 2013 7:45 PM

#waystofightstress #hearthealthystressrelief #stressisbadforyou Stress is bad for you.   It is hard on your every part of your body.    It advances aging, increased blood pressure and can cause heart related problems.   Luckily there are ways to fight stress and save your ticker!    


Heart healthy stress relief can save you from heart attack, hypertension and other heart related illnesses and diseases.   For a full list of 12 steps you can take to protect your heart and combat stress please review this article.

Rescooped by Kristin Robbins from Public Relations & Social Media Insight
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Analyzing Customer Behavior to Produce Business Results | Marina Maher Communications

Analyzing Customer Behavior to Produce Business Results | Marina Maher Communications | Human Behavior | Scoop.it

Brands like Amazon, Netflix, OKCupid, Pandora and Twitter are tracking customers’ online behavior to produce targeted offerings and increase sales. What stats are they looking at and offering as a result, you may ask? This infographic tells all....


Via Jeff Domansky
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Jeff Domansky's curator insight, August 7, 2013 7:53 PM

This is a really valuable post for social marketing strategists. It looks in detail at which consumer behaviors some of the major business to consumer marketers are measuring.