How Social Media Impacts Customer Service
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Rescooped by Yvonne A Jones from Customer Service Best Practices
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6 Easy Steps to Superior Customer Service

6 Easy Steps to Superior Customer Service | How Social Media Impacts Customer Service | Scoop.it
How can you deliver excellent customer service year in and year out, no matter what the market is doing?

Via BirdEye
Yvonne A Jones's insight:

One of the steps mentioned: connect with your community is so very important.  This allows you to really get to know your customers and clients; how they want to be communicated with.  If the majority of your customers prefer to hear from you on their smart phones and you're using other methods, your message will be lost and be meaningless. #custserv

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The Bank Executive They Call 'The Social Media CEO' - Forbes

The Bank Executive They Call 'The Social Media CEO' - Forbes | How Social Media Impacts Customer Service | Scoop.it
Being an authentic and genuine leader who openly communicates on all levels builds trust between you and your internal and external customers. (Thx @carminegallo! Read about a bank exec they call the #socialmedia CEO.
Yvonne A Jones's insight:

This is a great example of an exec who understands the value of internal&external customer svc and the impact of social media on both. #customer #socialmedia

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