The room was booked, but no one showed up, so we lost the sale. Oh dear this is a hotel manager nightmare
Christian Jørgensen's insight:
Everyday you hear it.
“The room was booked, but no one showed up, so we lost the sale. An extra booking was made, but the room wasn’t available so we lost the customer! I need X days off. My hours weren't logged in properly because the system failed. I would like to put in my two week resignation heads up. We need to swap shifts. I did overtime, but wasn’t paid accordingly! We are understaffed today and can’t keep up with working...”
Oh dear. This is a Hotel Manager’s nightmare.
You blame HR for not keeping track of records, the employees, and even blame yourself. Why can’t Excel or our in-house software just do the trick? Why can’t this information be clear and track everything real-time? Maybe if communication were better, these issues wouldn’t happen?
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