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Resorts Casino Hotel ready to relax into profitable image - Press of Atlantic City

Resorts Casino Hotel ready to relax into profitable image - Press of Atlantic City | Hotel and Resort Operations | Scoop.it
Resorts Casino Hotel ready to relax into profitable image
Press of Atlantic City
Resorts Casino Hotel CEO Mark Giannantonio tours the casino floor Wednesday. 'We have a whole experience .....
Dominic Hudson & Hadrian Smith's insight:

In this article, the author discusses how Resorts Casino Hotel recovered from a poor year of profit. Quarter of 2014 saw them making an improved profit in comparison to 2013 and the owners of the hotel discuss the reasons why last year was so poor. Having sections of the Hotel/Casino shut down for renovation impact the figures heavily but the revenue that is now being generated from what was built has helped out the business. I feel like this is a common occurrence for people looking to expand upon their business. The company had the money to invest into an aspect of their business but subsequently had to close that area and in turn lost money. Though they are now profiting, the article does show that businesses do have to spend money to make money and that some elements of the business do need to change sometimes to encourage profit. This could be translated over to Hotel in regards to the article about Traditional Balinese Hotels being on the decline because they aren't modernised to their current audience. In general, businesses need to constantly stay updated with their market to encourage as much growth and profit as possible.

 

-Dominic Hudson

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Best Western unveils eco-resort in Ipoh, Malaysia - TravelDailyNews Asia-Pacific

Best Western unveils eco-resort in Ipoh, Malaysia - TravelDailyNews Asia-Pacific | Hotel and Resort Operations | Scoop.it
TravelDailyNews Asia-Pacific Best Western unveils eco-resort in Ipoh, Malaysia TravelDailyNews Asia-Pacific Best Western Premier The Haven, Ipoh, will become Best Western's fourth hotel in Malaysia, following existing properties in Kuala Lumpur,...
Dominic Hudson & Hadrian Smith's insight:

In this article, the author discusses the efforts the Shanghai Disney team are taking to open up their new Shanghai DIsney Resort. The article talks about this new resort will "generate many great employment opportunities" with thousands graduates needed to operate the new facility. I feel like the method Disney is taking to open up this establishment is the right of doing it. They are using Shanghai students who will be closer to the demographic who be most frequently visiting the resort (children and families). The fact they are not outsourcing jobs is a good move for the branding of the resort. Donna from AHS Hospitality was recently interviewed at William Angliss and she discussed the risks associated with outsourcing staff. Loss of quality, unmet procedures/expectations and even, in worst case scenario, lose control of the hotel. This new resort will be good for Shanghai Disney and a good career opportunities for students coming out of education in China, looking for work.

 

-Dominic Hudson

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Google’s Hotel Finder now offers neighborhood information to help you find the perfect room

Google’s Hotel Finder now offers neighborhood information to help you find the perfect room | Hotel and Resort Operations | Scoop.it
Google’s Hotel Finder service has been updated with a new feature that makes it easier to find accommodation in any city over a specific period of time.

Now, when you visit google.com/hotels, ...

Via Roland Schegg, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

This article discusses Google's hotel search engine that helps customers find the ideal and available room in not only the ideal area but also when the customer is planning to visit there. I really like this idea, its a very innovative form of online customer service. People outside the Gen Y bracket are getting better and better with technology and I feel like Google's hotel finder will be very helpful tool for people looking to travel overseas. This article shows the growth of third-party websites it not only booking the hotels but also finding the hotels now. I feel like this form of hotel search and travel guidance is going to lift off in the future and will be used more frequently. We may even see some hotels paying google to have there hotel a recommendation above the others. This funds google and at the same time generate exposure for the hotel on a, hopefully, increasingly popular search engine.

 

-Dominic Hudson

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Resort and Hotel Mythbusters's comment, September 16, 2013 8:21 AM
The growing trend of hotels online is represented in this article. This features the Google Hotel Finder, with the additional inclusion of neighborhood information. The purpose of this article demonstrates how 'Google Hotel Finder' not only searches for your hotel but also requests the dates with the additional feature of key locations nearby. This allows travelers to work around locations as well as price and reputation. The use of the internet continues to be a long term implication in the industry and certainly in this scenario, this article demonstrates the advancement of the internet, allowing convenience for the consumers, giving them the perfect option from a click of a button.
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Are Bali’s Traditional Inns on the Way Out?

Are Bali’s Traditional Inns on the Way Out? | Hotel and Resort Operations | Scoop.it
Local City Hotel Managers in Danger of Extinction at the Hands of Branded City Hotel Chains

Via Bert, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

In this article, the author discusses how new, modern hotels and resorts and being built in Bali and how the traditional inns of Bali are now seeing decreased numbers visiting their establishments because of this new competition. I think this article is a very important example to study for a lot of traditional hotels, resorts or inns who have demonstrate a "traditional" theme for their business. The influx of luxury hotels being built in Bali, and an the increase in people who are coming to Bali to visit these hotels, suggest that people are now looking for a more lavish holiday when they arrive here. Traditional inns may still be a good option for local or interstate residents who appreciate the history and culture of these getaways. International visitors who don't understand the culture or language of Bali may want a familiar experience and, in turn, be more persuaded to book a room at these hotels where they may use their own currency and even speak their own language. I agree with Putu Budiassa in the article with his statement that traditional Bali hotels need to almost update themselves to remain competitive on the market. He also stresses the importance of improved customer service which is undeniably an integral part of any highly-rated hotel or resort.

 

-Dominic Hudson

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Bert's curator insight, July 15, 2013 10:09 PM

Used to stay in some lovely ones in the good old days... shame to see them go!

Resort and Hotel Mythbusters's comment, September 10, 2013 2:24 AM
In my opinion, this kind of accomodation never disappear. Even this area have a lot of big Hotels, they still need it for many reasons, fristly tourist need some cheap price place to stay at. Secondly it will provide a real original culture of that country or region. Lastly this will be a very friendly environment
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Hotel : Exceptional Customer Service Is Always Voluntary

In an earlier blog post titled What is customer service?, I offered an 18-word definition of customer service containing seven unique elements that we'll be exploring one-by-one in greater detail over the coming weeks.

Too often, customer service is viewed as a department, a designated employee's job role, or someone else's responsibility. Because of this limited view of customer service, many employees are content to simply execute a series of mandatory job functions until the end of their shifts-blissfully unaware of the myriad opportunities forfeited to make lasting positive impressions on their customers.

To expand on this narrow definition of customer service, I'd like to submit my own definition for consideration: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.


Via Roland Schegg, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

In this article, the author describes the importance of exceptional customer service but mentions how it is essentially "optional". As an employee of the hospitality industry, you should always try to provide the best customer service possible buts its not necessarily a mandatory requirement. The article discusses an excellent example when ordering a package online. When collecting that item from the postal office, the customer may not necessarily receive good customer service from the post office employee. The article highlights that the "weighing a package is mandatory, but smiling isn't". I would have to personally side with the employer in this case; in the sense that all employees should try their best to provide the best customer service daily. A bad experience and a poor review from a customer can spread quickly and can potentially deter later sales from that same customer and/or their friends. However, a good review from a customer can do the opposite and encourage a return visit (for an increased profit) and influence their peers to also visit the establishment. 

 

-Dominic Hudson

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Resort and Hotel Mythbusters's comment, September 17, 2013 1:09 AM
This article studies the concept of exceptional customer service and how it is implemented in hotel/resort industries. The author, Steve Curtin with 20 years of experience in Marriott international, argues that exceptional customer service is produced through a voluntary manner, in contrast to the usual concept of exceptional customer service being part of the employees job. Through his own definition, Steve Curtin demonstrates seven unique elements, in this case, he focuses on voluntary. Overall the purpose of this article demonstrates how exceptional service can only be accustomed through the employees choice, thus knowing the truth, in contrast to believing its part of the job, will give employees a better understanding. Personally i feel this concept defines customer service in the correct term, as an employee must want to display exceptional customers service, not be forced into it.
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Technology Breakthrough In Hotel Guest Service

Technology Breakthrough In Hotel Guest Service | Hotel and Resort Operations | Scoop.it
Crave Interactive Ltd, a leading innovator and vendor of smart emenu solutions for the hospitality industry, today announces the worldwide launch of Crave GuestService+, a unique solution whereby hotel guests access a host of useful services via a...

Via Joseph Cilli, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

This article discusses the innovative iPhone and iPad app by  Crave Interactive Ltd, where hotel and resort occupant have a fast, interactive and easy way to make the most out of their stay. This app can be utilised by any hotel as a means of quickly and efficiently communicating with their customers. By linking their credit card or PayPal, customers can order room service, pay for TV shows, movies and even pay their hotel bill with lining up. This new method is an incredibly modern adaption to the modern era of technology. I feel this could seen be the standard for hotels in the future where they will have to be using electronic ordering. It may even get the point where customers may choose one hotel over another because it doesn't have the Crave app (or any similar app). This idea is very profitable for both the app creator and the hotel because its encouraging quick and easy buys. This service may hurt the hospitality side of hotels with  decreasing need for people to be on the phones or at the computer to process payments.

 

- Dominic Hudson

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Resort and Hotel Mythbusters's comment, September 10, 2013 2:00 AM
Having technology breakthrough in hotel service iw what the industry need to improve their quality service. With this GuestService+ technology, hotels not only improve their guest service with new technology but also cut the cost of wages that always available 24/7 for the customers. This is the breakthrough that our industry need to be sustainable in the future, considering wages cost increase over the past 10 year.
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Five Stars Fade as Hotel Profits Top Luxury

Five Stars Fade as Hotel Profits Top Luxury | Hotel and Resort Operations | Scoop.it

Bloomberg- Lower margins for luxury hotels have made them less attractive for property owners.


Via AllenES
Dominic Hudson & Hadrian Smith's insight:

This article discusses how, in a recession, customers are looking more value for their dollar and the quality of their room, rather than the extra features. This article mentions how there was a time when 5 star hotels could "super-charge" the price to whatever they wanted. But those days are gone as people are more interested now in the quality of their own room and not the Hotels extras such as the in-hotel gym, spa and restaurants. I personally agree and understand with the consumers behaviour, in a time where a weekend at a luxury hotel would be considerably expensive, it only makes sense that the customers will want to pay for what they are using (just their hotel room) and not have to pay for the all the extras.

 

- Dominic Hudson

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$80 Million Cherokee Casino/Hotel In Roland To Add 100 Jobs - Fort Smith Times Record

$80 Million Cherokee Casino/Hotel In Roland To Add 100 Jobs - Fort Smith Times Record | Hotel and Resort Operations | Scoop.it
Fort Smith Times Record
$80 Million Cherokee Casino/Hotel In Roland To Add 100 Jobs
Fort Smith Times Record
The planned six-story casino and resort-style hotel will offer 120 rooms and 850 electronic games.
Dominic Hudson & Hadrian Smith's insight:

In this article, the author discusses the new $80 million Casino/Hotel that will be built in Cherokee. The profit from the hotel will help fund the local health care system while the opening of the casino itself will guarantee employment for upto 100 people. While Casino's do conotate an unhealthy lifestyle, the idea that the funds from the hotel will help the local health care system. I feel like multi-million dollar businesses such as casinos and hotels should be donating some of their profit back to the community and those who need the money. Given the ethical behaviour of the casino/hotel, this may make customers more aware of the hotel and maybe even become more inclined to stay at this hotel and in a way, increase profits for the casino and their health care system.

 

-Dominic Hudson

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In Defence Of Hotels Charging For Wifi Access

In Defence Of Hotels Charging For Wifi Access | Hotel and Resort Operations | Scoop.it

Lately discussion around hotel internet fees has been so inflamed you might think evil dictators and flagrant human rights violations were involved.

 

Among the decriers is Wired UK editor David Rowan, who accuses hotels of “unbridled profiteering” and urges travelers to “join the war on paying for hotel wifi”.

 

Like many hoteliers, I have two minds on the issue. As a traveler, I naturally want free wifi. I want it reliable and at lightning speed. But I also want free breakfast, massages and late-night mini-bar rampages.


As a hotelier, I understand that quality and convenience come at a price. Hotels are in business to make a profit. We’re just really bad at it.
Contrary to popular belief, hotel managers don’t sit around twirling our moustaches and conspiring over ways to cheat and deceive travelers. We leave that to the airlines. We loathe internet fees, too.

 

Read more:

http://www.tnooz.com/2011/10/25/news/in-defence-of-hotels-charging-for-wifi-access/


Via Eugenio Agnello, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

In this extensive and well-worded article, the author discusses the increasingly mandatory free, high-speed internet service that guests are now expecting at hotels. The article highlights a recent survey where participants declared free, fast internet to be the number one amenity to have in their hotel room. While the article does highlight the sensitivity of the issue in the sense that free, high-speed internet is expensive to run especially in a several-story high hotel. I feel like this article is really discussing how customers are looking for as much as possible for as little of a price. A representative from Tune Hotel recently discussed their business model of only using what you pay for, whether that be towels, tv or internet. Hotels like the Tune franchise or maybe Bed and Breakfast hotels may be the few accommodations left nowadays where internet isn't voluntarily provided or for free. I do agree with the article's suggestion that a basic internet service should be provided but a high-speed connection will cost extra. While the risk of customer dissatisfaction is still possible, they still have access to an internet service and still have the option for an upgrade. In closing, I feel like more hotels will provide free internet, or high speed internet for a price, and hotels that don't provide the service will see a negative review given how frequent the internet is used in hotels now.

 

-Dominic Hudson

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Resort and Hotel Mythbusters's comment, September 10, 2013 2:31 AM
In my country - Vientnam , internet fee is very cheap , so of course they provide it to customer free. However to internet speed is quite slow even in the big hotels. I rekkon because they dont have to pay for their fee so the internet is quite slow. I strongly recommend that hotels manager shouldnt charge for wifi fee.
Eugenio Agnello's comment, September 10, 2013 3:26 AM
Thanks for sharing your experience!
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Botel: Floating Hotel with Modular Detachable Room Boats

Botel: Floating Hotel with Modular Detachable Room Boats | Hotel and Resort Operations | Scoop.it
Instead of static spaces, the unique sleeping areas in this hotel are dynamic vehicles you can use to depart the core structure in which you are staying.

Via Bert, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

This article explains the unique experience that is being offered by the first of its kind hotel resort. The 22 rooms in this hotel are detachable compartments from the main ship that float back and forth from the occupants desired destination. I do like the the originality of this idea however I do question whether this form of cruise could grow in their market. As a very abstract form of cruise, it would be very difficult for customers to find or learn about so customer rates may vary from to time. I also imagine the running costs of simply running the cruise (and its small amount of rooms) may impact the profit needed to spread the franchise to other countries. In short, I think this form of getaway is very unique and eye-catching. But as someone who goes overseas or travels maybe once a year, the prospect of staying in a hotel in another city is more enticing then staying on a cramped cruise ship. I feel like the market segmentation of this cruise is very focussed around people who have a lot of money to spend and travel often to the point where staying here could be considered and out of the ordinary experience for them. I feel like this form of getaway won't expand, and is somewhat a fad, mainly because of the small demographic that would actually visit here.

 

-Dominic Hudson

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Bert's curator insight, June 4, 2013 6:37 AM

Ehh..

Resort and Hotel Mythbusters's comment, September 15, 2013 8:35 AM
This is a very creative and promising idea, because, cruise ship has recently been known as one of the most phenomenal tourism activities. The most interesting and unique part is the movable room; this is a very good idea for guest want to explore surrounding area or to have some private time and especially, they are able to drive a boat. Besides, these rooms are very sustainable by utilizing the solar power. The amenities are also very well provided to serve customer anytime.
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The Radical Ratings Shift

The Radical Ratings Shift | Hotel and Resort Operations | Scoop.it
So who do customers rely on most for a hotel rating system The industry stalwarts or some of the newbies...

Via Luis Costa, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

This article discusses the incredible spectrum that is the online hotel reviewing system of TripAdvisor and whether  the reviews have an impact on the hotel or its potential customers. In previous years, the rating system was much more simple according the article. The Diamond Rating by the American Automobile Association (AAA) being a familiar rating for customers indicating exceptional hotel service. As recently discussed in the "Exceptional Customer Service is always Voluntary" article, positive or negative reviews from a customer can impact a business. This  article does stress the exaggerated opinions of online reviews. If people love the product, they will tell everyone about it and if people are very disappointed in the product, they will also tell everyone about it; but in-between, they will tell few people. I believe that online reviews, both good and bad, can be interpreted as a form of constructive criticism. With the cooperation of fellow staff, flaws in a hotels service can be worked on to improve a customers experience and improve a hotels reputation whether its a personal opinion or an online review.

 

-Dominic Hudson

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Resort and Hotel Mythbusters's comment, September 10, 2013 1:58 AM
This report is quite interesting when many customer are concern about the quality of hotels. Almost hotels in the world was rated by AAA and they have a very strict rule. However the problem here is even hotels with high rating thats mean they will have a very good sevice, the customer still not agree with that quality. I recommend customer should have some research before they make a decision they can ask for some tip from friends but rely on some value site like trip advisor still a good idea.
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A Hobbit Home Resort Gives Guests Unique Experience - ABC FOX MONTANA

A Hobbit Home Resort Gives Guests Unique Experience - ABC FOX MONTANA | Hotel and Resort Operations | Scoop.it
A Hobbit Home Resort Gives Guests Unique Experience
ABC FOX MONTANA
Michaels came up with the idea for the "Shire of Montana," a place modeled after J.R.R. Token's book, "The Hobbit", about five years ago.

Via Marcel Aubron-Bülles, Digital Cinema in Transition, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

The following article reviews the unique design and location of the "Shire of Montana", modelled after J.R.R Tolkein's 'Hobbit' houses. In order to prevent fire danger, the two bedroom resort was built underground and accidentally gave birth to a very unique and original resort location. This kind of resort is not likely to be found anywhere else in the world and considering the effort that the owners have gone to in regards to the features of the house and the surrounding landscape. This kind of hotel will pull in profit due almost entirely to the unique experience provided. While there are five star hotels today charging ludicrous prices for one night stays, its resorts like the "Hobbit Home" that will provide an experience that the customer will remember and return for.

 

- Dominic Hudson

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Resort and Hotel Mythbusters's comment, September 10, 2013 2:17 AM
This film is absolutely famous, this can be seemed a marketing tool to attract customer. Besides, the atmosphere is completely good for people would like to have some quiet place to relax after busy weekdays. Whoever watching the movie before can imagine the hobbits life is absolutely relaxed, enjoyable and peaceful. I suggest there should be more social activities here such as camping between people from different rooms in the resort.
We <3 Ajay's curator insight, May 11, 2014 10:25 PM

This article is talk about a Hobbit home resort. This resort is really unique as you can see from the article this resort is serve the hobbit home same like in the movies hobbit, you can experiences how that feel to stay in the hobbit home like a hobbit, they have small and just only two adults can stay in there because the owner just only sell it to the adult not for a child to stay in there, the owner didn’t realize he make such an unique resort because from the first he just think to make a resort in the bush fire areas to make is different from other resort and when he realize he just feel amazing this hobbit home is really popular and a lot of people even the news talking about this hobbit home. The customer who stay in their can get an access to the entire property, such as the min shire features fairy and elfin villages, troll house, and a deck that looks over the whitpine valley. The hobbit house is really quiet and the customer can eat and go out to see the nature is really good for escape from the busy city and really relaxing for them to refresh the craziness of the work.

 

 

Meliana Tjahjadi

20002884

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Roomservice more than revenue generator

Hoteliers constantly try to keep up with the ever-changing needs of guests. One of the newer trends some hoteliers are exploring is the elimination of roomservice at full-service hotels and collaborating with local delivery restaurants or add their own grab-n-go cafeteria-style eateries.


Via Roland Schegg, Resort and Hotel Mythbusters
Dominic Hudson & Hadrian Smith's insight:

This article discusses todays relevance for room-service. Steadily declining rates (since 2007) in room-service is barely enough to "cover the cost" of the service itself. While some hotels are dispensing with room-service altogethor, I agree with the article's stance that room-service is more than just a "revenue-generator", its a luxury. Room-service is definitely a defining features of hotels in the sense that we don't get that experience at home. So when we go to a hotel, regardless of its star rating, we have the room-service option available purely as a reminder for the luxurious and comforting environment we're in. While it's revenue may have declined over the years it is still a staple nonetheless in the hotel and resort industry.

 

- Dominic Hudson

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Resort and Hotel Mythbusters's comment, September 10, 2013 2:22 AM
Again, same idea with Hilton, most hotel tried to eliminate room service as their main service. However, this article give better solution by cooperating room service with some near local restaurant rather than providing restaurant meals by itself which cost more on food ingredients, wages, and even convenience. This should be a good idea because in my opinion, room service was just a brand on a hotel which generate small amount of profit. So, it is reasonable enough to swap it with local restaurant service.