Manners and etiquette is not about treating everyone like a lord or lady, but ensuring that staff language and presentation enhance your brand, not damage it.
Jonathon Mascorella's insight:
An interesting insight into the issue of customer service - I think we are losing the edge of customer service as we get further from understanding why we do what we do, and closer to doing it because we have to live.
The foodservice industry is lagging behind when it comes to understanding allergies putting many restaurants and cafes at risk of losing customers, the annual HACCP food safety conference will be told.
Nutritionist Dr Joanne McMillan is a big advocate of the use of more grains on menus both for the health of your customers and for their versatility, and has been working with supplier Popina Foods to get the message out.
The operators of The Hub@Varsity, a Gold Coast tapas bar and restaurant at Varsity Lakes, are facing legal action from the Fair Work Ombudsman regarding the alleged underpayment of a total of nearly $20,000 to nine of its employees.
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