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Rescooped by Guillaume Pinto Hardy from New Customer - Passenger Experience
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14 #Customer #Experience Trends for 2014 (The Year of Empathy)

14 #Customer #Experience Trends for 2014 (The Year of Empathy) | Hospitality and tourism | Scoop.it
It's time to identify key customer experience trends for next year. We did a pretty good job of identifying 13 CX trends for 2013 and many of those trends will continue on into 2014, so they remain...

Via Eric_Determined / Eric Silverstein
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Zento Mike Warren's curator insight, December 31, 2013 8:01 PM

Great thoughts for day 1 of 2014!

Ali Anani's curator insight, January 2, 2014 5:12 AM

Trends continuity of customers' needs and wants

Ranjit Kovilinkal's curator insight, January 5, 2014 11:20 PM

Point No: 9 is interesting and what we are currently working on...myHealthValet app is currently under prototyping...

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Adventure tourism goes sustainable » Tourisme Intelligence » THE Quebec source for information on global trends in tourism

Adventure tourism goes sustainable » Tourisme Intelligence » THE Quebec source for information on global trends in tourism | Hospitality and tourism | Scoop.it
Guillaume Pinto Hardy's insight:

Better is better!

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