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Haute Autorité de Santé - Evolution de l’indicateur I-SATIS : vers un questionnaire en ligne pour mesurer la satisfaction des patients hospitalisés

Haute Autorité de Santé - Evolution de l’indicateur I-SATIS : vers un questionnaire en ligne pour mesurer la satisfaction des patients hospitalisés | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
La HAS est une autorité publique indépendante qui contribue à la régulation du système de santé par la qualité. Elle exerce ses missions dans les champs de l'évaluation des produits de santé, des pratiques professionnelles, de l’organisation des soins et de la santé publique Confié depuis le 1er janvier à la Haute Autorité de Santé (HAS), l’indicateur I-SATIS va évoluer en 2015. Dispositif de mesure de la satisfaction des patients hospitalisés plus de 48h en court séjour (Médecine Chirurgie Obstétrique), I-SATIS sera désormais recueilli de façon continue et auprès de tous les patients concernés grâce à un questionnaire en ligne.
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Modern healthcare consumers will be drawn to physician profiles done right

Modern healthcare consumers will be drawn to physician profiles done right | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

Whether newly insured, seeking care for the first time as an adult or disgruntled with a current provider, prospective patients represent golden opportunities for healthcare systems, hospitals, physicians and practices. Although organizations go to great lengths to attract local patients, many overlook the power of online physician profiles to boost their organizations’ local visibility and enhance the patient experience. These three step will show how physician profiles enhance the patient experience, how organizations can create successful physician profiles, and how timely real-world content can help.

Step 1 – Enhancing the patient experience

While two-thirds of consumers in a recent Strategy & survey of 2,339 U.S. residents indicated they were satisfied with their core healthcare benefits and 63% were satisfied with the cost and quality of their healthcare, less than half (40%) were satisfied with their overall experience shopping for healthcare and/or insurance.


Step 2 – How to create successful physician profiles

Search engine algorithms and their decision-making processes change often, but certain concepts and tactics remain consistent. Follow these steps to create successful physician profiles and ensure a strong digital presence, especially within local search results and on mobile devices.

It is important that all online hospital, practice and physician listings are accurate and up-to-date. All content contained in physician profiles should be current and fresh. Address and phone numbers should absolutely be correct and current, but this is just the beginning. Profiles should also contain current information regarding services offered, hours of operation, degrees, experience, accepted insurance plans, languages spoken and more. All of this information should be maintained and updated across all listings on owned and third-party sites.


Step 3 – Leverage timely real-world content to boost relevance and traffic

Being attentive to timely high profile health stories occupying the minds of current and prospective patients can pay big dividends for organizations seeking to stay top of mind and increase traffic to their websites and facilities by providing valuable information to the public. The simplest and most effective way to get started on this initiative is to align content and messaging with relevant high volume search terms. 


Once physician profiles are in place and optimized for success, identifying and catering to timely concerns on the minds of current and prospective patients can take these patient acquisition tools to new heights. With few organizations effectively capitalizing on this local search marketing fundamental, healthcare organizations that embrace the opportunity often realize significant and prompt results.



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nrip's curator insight, February 12, 2:38 PM

At @plus91 we have been advocates of Online Profile Creation and Effective Management for All Physicians, Surgeons, Clinics and Hospitals as we believe its the foundation for providing the widespread benefits possible from Digital Health.   Here is a post I did on the topic which was part of a book which came out a few years back. 


http://technology4doctors.blogspot.in/2011/09/digital-identities-for-providers-and.html

ChemaCepeda's curator insight, February 16, 12:32 PM

Internet es una gran oportunidad para conectar a profesionales y pacientes, especialmente para dirigir contenidos de calidad

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Getting a sense for the surgical touch

Getting a sense for the surgical touch | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
At TEDMED 2014, surgeon and educator Carla Pugh explores a major missing link in medical education – the effective development of haptic skills.
VAB Traductions's insight:

A fascinating talk, worth watching and listening to.

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VAB Traductions's curator insight, February 12, 11:38 AM

A fascinating talk, worth watching and listening to.

VAB Traductions's curator insight, February 12, 11:42 AM

A fascinating talk, worth watching and listening to.

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New app to improve physician communication

Doctors and nurses at Yale-New Haven Hospital will soon be able to stay abreast of their patients’ treatment wherever they are, thanks to a smartphone app that is quietly transforming patient care.
(...)
The app also provides doctors with access to patient electronic medical records from any location, without having to find a workstation, said Fisher. It alerts doctors when test reports become available, and sends alarms to doctors when their patients’ conditions deteriorate." 

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Salesforce Delivers "2015 State of the Connected Patient" Report

Salesforce Delivers "2015 State of the Connected Patient" Report | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
Report finds Americans with insurance and a primary care physician are generally satisfied with their care, but numerous inefficiencies remain, and millennials want new technology solutions such as mobile apps, telehealth and wearables
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Should Hospitals Adopt Dress Code For Physicians?

Should Hospitals Adopt Dress Code For Physicians? | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
Our team took note of the broad spectrum of physician attire that was worn in health care settings. We found a lack of specific guidance with regards to “appropriate” physician attire. Then we began to find anecdotal evidence that physician attire may be an important early determinant of patient confidence, trust and satisfaction. Studies have shown that patients are more compliant with their medications and treatment regimens when they perceive their doctors as being competent, supportive and respectful. Therefore, given the increasingly rushed patient–physician encounter, the ability to gain a patient’s trust and confidence are highly desirable. We hypothesized that if physician attire matched patients’ preferences and expectations, it would improve the overall patient experience.
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Hôpital numérique : des progrès et des tensions

Hôpital numérique : des progrès et des tensions | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
Paris, le lundi 9 février 2015 – Lancé en 2012, le programme « Hôpital numérique » ou « la politique nationale relative aux systèmes d’information hospitaliers » a pour objectif d’accompagner les établissements hospitaliers sur le terrain des nouvelles technologies de l’information et de la communication. Un bilan à mi parcours vient d’être établi par l’Agence nationale d’appui à la performance (ANAP) qui met en évidence d’importants progrès. Aujourd’hui, 800 établissements remplissent en effet déjà les trois priorités pré-requises par le programme qui concernent la confidentialité des systèmes, leur fiabilité et leur dynamisme. On compte par ailleurs 401 projets portés dans 248 établissements. Le plus grand nombre de ces programmes concerne la prescription électronique alimentant le plan de soins (30 %), tandis que le pilotage médico-économique est au centre de 19 % des programmes, suivi par la mise en place d’un dossier patient informatisé interopérable (19 %), de la  programmation des ressources (17 %) et de la numérisation des résultats d’imagerie (15 %). On relèvera par ailleurs que cette dynamique concerne d’abord les établissements privés (qui concentrent 51 % des projets), avant les établissements publics (35 %), les établissements de santé privés à but non lucratifs (13 %) et les centres de lutte contre le cancer (CLCC, 1 %).
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New technology could help patients make better decisions on care

New technology could help patients make better decisions on care | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
Traditional decision aids to help patient-doctor discussions have drawbacks, but a new electronic model developed by McMaster University researchers holds promise of revolutionizing shared decision-making in the doctor's office with the touch of an electronic tablet.
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A Call for Change: Human-Centered Approach for a Better Healthcare System

A Call for Change: Human-Centered Approach for a Better Healthcare System | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

"Current trends in healthcare - the move to compensation based on outcomes, Electronic Health Records (EHR), telemedicine, patient self-reporting/tracking - are intended to motivate patients to play a larger part in their healthcare, in theory through fluid communication with their healthcare providers. However, most technologies available to achieve this goal lack interconnectivity, and most importantly do not employ a human-centered approach in the design.
 

"Today, institutions are asking how they can move patients toward "health care literacy," notes Shaun Gummere, Chief Design Officer, Story+Structure. "Perhaps the question should be flipped, and ask how the systems and processes in place allow this to naturally emerge. We think human-centered design offers the necessary power to make this kind of dramatic shift."

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Precision medicine: Getting the right patient to the right doctor

Precision medicine: Getting the right patient to the right doctor | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
It's alarming that doctors use such haphazard and unscientific methods to find other doctors for their patients.
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How Patient Portals Are Changing Health Care

How Patient Portals Are Changing Health Care | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

"For the most part, the uptake of patient portals has followed on the heels of electronic health records. According to the American Academy of Family Physicians, 41 percent of family practice physicians use portals for secure messaging, another 35 percent use them for patient education, and about one-third use them for prescribing medications and scheduling appointments."

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Noise detectors that can make patients happier (and keep nurses in the loop)

Noise detectors that can make patients happier (and keep nurses in the loop) | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

"In an interview with John Bialk, CEO of QuietyMe, he said noise is a common complaint by patients. It keeps them awake and prevents them from getting a decent sleep, but it can also have unexpected consequences too. Noise undermines patient safety. Fatigued patients tend to be stressed, feel pain more keenly and are less likely to retain critical health information when they’re discharged, which could interfere with their recovery. Those were some of the findings of a report published in 2013 by the U.S. Health and Human Services Agency for Healthcare Research and Quality at the American Hospital Association."

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Tablet, app system boosts nurse-patient interaction, treatment experience

Tablet, app system boosts nurse-patient interaction, treatment experience | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
A Florida healthcare provider is tapping a mobile app and tablets to foster better communication among caregivers and enhance its patients' hospital experiences.
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Should Physicians Utilize Social Media?

Should Physicians Utilize Social Media? | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

"In today’s fast-moving digital age, they are now accepting and overcoming these challenges, stepping into the real world of communications, which is now found almost entirely on the internet. The use of social media by medical professionals is on the rise, with 60% of doctors agreeing that social media improves the quality of care for patients. (Source: Journal of Medical Research

  • 24% use social media daily to scan or explore new medical information
  • 14% contribute information to social media daily
  • on a weekly basis, 61% scanned and explored new info and 46% contributed information on social media
  • 58% percent perceive social media to be beneficial and a good way to get current, high-quality information

So now that those in the health sector are on board with social media, how can they mastercontent marketing on social networks? What problems are they facing and strategies are they using for a better presence on these platforms?"


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E-santé : Himss veut lancer une communauté d'échanges en France

PARIS, 13 février 2015 (TICsanté) – L'organisation Himss Europe souhaite créer en France une communauté "Health Exchanges", qui permettrait aux professionnels du secteur de la santé et de l'informatique, de se réunir et d'échanger sur les grands enjeux de l'informatique de santé.


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Empowering Nurses To Improve Patient Care in Arlington

Empowering Nurses To Improve Patient Care in Arlington | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
VHC also had to prove that excellent practices are inculcated in the organization. “Structures and processes are the backbone of it. We have an empowered group of nurses,” said Rebecca Rose, senior director for systems and special projects. High caliber nurses are expected to be leaders in their roles. They are highly educated and engaged in decisions about patient care. Relationships with physicians are forged with everyone having the same focus to ensure the hospital be the best environment based on the quality of patient care. “Everything is based on what is best for our patients,” said Marnie Dodson, magnetic special projects coordinator.
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Truven Health Analytics and MEDITECH Expand Collaboration to Include Integrated Consumer Health Education Solution

Truven Health Analytics and MEDITECH Expand Collaboration to Include Integrated Consumer Health Education Solution | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
Truven Health Analytics™ today announced an expansion of its long term strategic collaboration with MEDITECH, provider of Health Information® Electronic Health Record (EHR) systems, to include additional products from its Micromedex® Patient Connect Suite. The new agreement will add SmartEngage™ comprehensive consumer online resources and tools; including health information articles, high-definition health education videos, medical illustrations and animations, interactive Health Risk Assessments and quizzes, and SmartSites™ for elective services like bariatric surgery for weight loss, hip and knee replacements and surgery for pain.
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Why technology won’t destroy the doctor-patient relationship

Why technology won’t destroy the doctor-patient relationship | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
Many aspects of medicine have changed over the course of human history. Schools of thought shifted from humorism to evidence-based medicine, while the standard of care evolved from bleeding to our modern cornucopia of interventions.

Yet across centuries, the doctor-patient relationship has remained relatively constant – a physician would physically interact with the patient and then come to conclusions on how to treat him or her. However, new technologies and innovative delivery models have begun to erode this cornerstone of medical practice, raising questions about whether they are ultimately helpful or harmful.
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6 Tips for Healthcare Organizations to Extract the Most Value from Electronic Health Records

NEW YORK, NY, Feb 9, 2015 - (ACN Newswire) - Many healthcare organizations have not seen a return on their costly investment in Electronic Health Records (EHR), according to Mike Doyle, President & Chief Executive Officer, QPID Health, Inc. The data may be there in the system, but that is not enough. The next step for Chief Medical Information Officers (CMIOs) should be to help clinicians extract value from the records, he advises.
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Apple's HealthKit offers promise for small hospitals, too

Apple's HealthKit offers promise for small hospitals, too | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
KDMC is partnering with Boxford, Mass.-based Iatric Systems on the HealthKit project, just as they had worked together in developing the MyKDMC patient portal. The portal, says Smith, was the hospital's first real venture into a patient engagement environment that's designed to give patients access to their data at a moment's notice - and to improve the interaction between patient and provider.
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Patient Engagement a Low Priority for Healthcare Organizations

Patient Engagement a Low Priority for Healthcare Organizations | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it
Despite being touted as a major part of the healthcare reform puzzle, patient engagement is not high on the priority lists of provider organizations, claims a new report by Chillmark Research.  With many organizations relying on basic patient portals and some providers not even getting that far, the industry has a long way to go before patients can be properly engaged in their own decision making and their own care.
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Qualité de l'air: un risque invisible très important dans les établissements de santé

Qualité de l'air: un risque invisible très important dans les établissements de santé | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

PARIS, 11 février 2015 (Direct Hôpital) – Le Comité développement durable en santé (C2DS) appelle les professionnels de santé à se mobiliser pour mesurer dans les établissements la qualité de l'air intérieur, afin de réduire l'impact des composés organiques volatiles (COV) sur la santé. Olivier Toma, président du C2DS, nous présente les mesures à mettre en œuvre.

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The Value of Healthcare Portals for Patient Engagement

The Value of Healthcare Portals for Patient Engagement | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

"Healthcare portals are making doctor-to-patient and doctor-to-doctor communication easier, quicker, and more accurate. It results in better diagnosis, more consistent care, as well as less frustration and more trust on the part of patients."


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Searching for Creative Patient Portal Solutions

Searching for Creative Patient Portal Solutions | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

This year, as you may already know, both hospitals and physician practices participating in Meaningful Use must offer patients a way to access their health records electronically. The patient electronic access objective specifically calls for providing patients the ability to view online, download, and transmit their health information. Those familiar with this objective often call it VDT for short.

Although having a patient portal is a requirement of Meaningful Use, it’s not required to be helpful, relevant, responsive, attractive, or even usable. It’s just got to be “there.”

From a patient’s perspective, there are plenty of reasons to delay logging on, even beyond the well-documented reasons of not having an email address or access to the internet. Many patients have no idea what to look for on the portal and if they don’t understand the benefits of having access to their medical records, why should they care? Frankly, a bad online experience could seriously hurt a practice’s chances of meeting their VDT goals.

So What Works?

Everyone’s trying something. Here are some strategies practices are implementing:

  • Offer more amenities on the portal: the ability to see statements, pay bills, schedule visits, or access educational materials specific to the patient’s conditions.
  • Instead of listening to smooth jazz while on hold,  patients are given instructions on how to access the portal and told about what information they will find there.
  • A TV monitor on the wall of the waiting room cycles through testimonials about how convenient it is for patients to schedule, access their records, or email their doctor.
  • Signage is in place throughout the facility including hallways, triage rooms, exam rooms, bathrooms, elevators, stairwells.
  • Staff members are trained to talk articulately about the portal starting at check-in and at each point along the visit – because face it – if staff don’t buy-in to the benefits of the portal, then patients certainly won’t.
  • Offer tablets or other hand-held devices for patients to log in to the portal before they leave the office. Make sure staff are ready to help if patients have questions.
  • Do some investigative work – start taking notes about what patients call into the practice about most. Then find out if you can address these issues in the portal. This could automates a task for your staff while simultaneously addressing a need for your patients.

There are lots of challenges to getting patients to engage online, no doubt. But that means there’s a lot of opportunities for creative solutions.



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Health IT: Glass Half Empty? Half Full? Shattered? | The Health Care Blog

Health IT: Glass Half Empty? Half Full? Shattered? | The Health Care Blog | [Health IT - Digital hospital - Patient portals - Healthcare professionals, social media & digital interactions with patients || Hôpital numérique & connecté - Outils numériques, médias sociaux & prof de santé - NTIC et Santé] by VAB Traductions | Scoop.it

"Technology occupies an unusual place in health care. Some people say that electronic health records are clumsy barriers between patients and their doctors. Others suggest that technology is a kind of secret sauce.

In many places physicians and other clinicians are stymied by awkward technology. In other organizations — Kaiser Permanente included — electronic health records enable some of the finest individual and population health care ever."


Via Technical Dr. Inc.
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