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Survey Says! Big Data Can Help Build Smarter Workforces - Wired

Survey Says! Big Data Can Help Build Smarter Workforces - Wired | Helpdesk | Scoop.it
Wired
Survey Says! Big Data Can Help Build Smarter Workforces Wired Broken down further, the data by location, business area, even job category could show a company how different groups of employees, in different geographies, vary in their...
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Why Help Desk Tickets Should Be Assigned to ONLY One Person

Why Help Desk Tickets Should Be Assigned to ONLY One Person | Helpdesk | Scoop.it
Learn why help desk tickets should be assigned to only one person.
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Modis Identifies the Hottest Jobs in IT - Sacramento Bee

Modis Identifies the Hottest Jobs in IT - Sacramento Bee | Helpdesk | Scoop.it
Modis Identifies the Hottest Jobs in IT Sacramento Bee As businesses focus more on mobility, software developers are highly sought after, while there is also a great need for helpdesk professionals to assist users in acclimating to technology...
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10 timesaving strategies for the help desk - TechRepublic

10 timesaving strategies for the help desk - TechRepublic | Helpdesk | Scoop.it
Vague descriptions, off-the-wall requests, and ad hoc 'quick questions' can slow help desk operations to a crawl. Try these tricks to remove obstacles and speed things up.
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