Help Desk Software
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Help Desk Software
ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages. www.servicedeskplus.com
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Help Desk Callers - Comic Strip

Help Desk Callers - Comic Strip | Help Desk Software | Scoop.it
Do you wonder what are the different types of #callers in #HelpDesk? Check out the funny comic poster @ServiceDeskPlus @ME_ITSM (RT @MTapester: Check out Comic strip on different kinds of help desk callers.
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ITIL Service Catalog - ManageEngine ServiceDesk Plus

This video shows how Service catalog in ServiceDesk Plus helps you to improve user satisfaction and put a smile on their face.

 
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IT service catalog software

IT service catalog software | Help Desk Software | Scoop.it
Improve IT visibility with our ITIL-ready service catalog software. Automate service requests and optimize IT service delivery. Free trial included.
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ServiceDesk Plus's curator insight, October 19, 6:20 AM
Having a menu of available services is critical for raising a new service request. This available list of services can be for a new laptop, new software, file permissions, or even adding a new employee to a department. A help desk without a Service Catalog will not give users the information about the list of services and the time taken for the service delivery. 

Benefits : 
->Help the users by giving them a transparent view of the services available. 
->Gives a complete new face for the IT department and improve customer experience Helps technicians to reduce the time spent on responding to user inquiries about the service delivery. ->Organize the available services based on the user groups and their requirements
-> Understand the trend of services requested and manage your purchases 

One view to see services:
With ServiceDesk Plus, users will get a clear idea of the services available to them in a single view. Listing of these services can sometimes be difficult when the number of services offered is more. To simplify this, ServiceDesk Plus helps you organize this as Service Categories within which you can mention different services. Depending on the service to be ordered, the user can select the service category listed in their catalog and select the item from the available list. Help desk Service catalog 

Define who needs what:
Services sometimes cater the needs of all users or some specific user groups. ServiceDesk Plus allows you to group the users based on the job title, department or even sites and allocate what they need. Enabling this gives the user a refined view of the catalog with only services that best suit their needs. 

Work Flow management:

Approvals: Configure approvals to define the right process and to make sure that the request fits into the budget. 

Auto-assign technicians: Assign the technicians automatically through round robin and load balancing methods soon after the service request is approved. 

Task management: Define different tasks for each service and configure their dependencies to get completed in a sequential manner. 

Service Level Agreements: Define Service Level Agreements for each service to ensure that the service is delivered as agreed upon time.
2
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ITIL Implementation White Paper | PDF Download

ITIL Implementation White Paper | PDF Download | Help Desk Software | Scoop.it
Self assess your help desk and its maturity level in order to implement the right
process at the right time.
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Change Management White Paper | PDF Download

Change Management White Paper | PDF Download | Help Desk Software | Scoop.it
change management, change management steps, change management implementation, change management white paper, change manager
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ITSM Best Practice Lessons | E-book PDF Download

ITSM Best Practice Lessons | E-book PDF Download | Help Desk Software | Scoop.it
This ITSM best practice lessons e-book gives you the necessary tools to structure,
implement, and execute organizational changes smoothly.
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IT Asset Management Guide (ITAM) | PDF Download

IT Asset Management Guide (ITAM) | PDF Download | Help Desk Software | Scoop.it
Free IT asset management guide - Learn how to overcome ITAM challenges, reap maximum benefits and revolutionize the way you manage your IT assets. Download now.
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IT Service Desk Metrics Handbook - ServiceDesk Plus Help desk

IT Service Desk Metrics Handbook - ServiceDesk Plus Help desk | Help Desk Software | Scoop.it
This white paper lists eight essential IT help desk KPIs and metrics that every IT service desk team should be aware of. Download eBook now.
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ITAM Best Practice 4: Make ITAM Work with Other ITIL Processes | ManageEngine Blogs

In this blog post from our ITAM best practice series, you will learn how to make ITAM work with other ITIL processes. The goal is to understand how your IT
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ITAM Best Practice 6: Conduct Self Audits | ManageEngine Blogs

In this blog post from our ITAM best practice series, you will learn how to conduct self audits. The goal is to carry out formal internal assessments for
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ITSM Change Management Best Practices

ITSM Change Management Best Practices presentation video by Troy DuMoulin, VP of Pink Elephant at ITSM Meetup, NYC.
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Change Management Tips and Tricks

Change Management Tips and Tricks | Help Desk Software | Scoop.it

How to move a change forward when the assigned  change manager is not available? – Read now>>

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IT service catalog software

IT service catalog software | Help Desk Software | Scoop.it
Improve IT visibility with our ITIL-ready service catalog software. Automate service requests and optimize IT service delivery. Free trial included.
ServiceDesk Plus's insight:
Having a menu of available services is critical for raising a new service request. This available list of services can be for a new laptop, new software, file permissions, or even adding a new employee to a department. A help desk without a Service Catalog will not give users the information about the list of services and the time taken for the service delivery. 

Benefits : 
->Help the users by giving them a transparent view of the services available. 
->Gives a complete new face for the IT department and improve customer experience Helps technicians to reduce the time spent on responding to user inquiries about the service delivery. ->Organize the available services based on the user groups and their requirements
-> Understand the trend of services requested and manage your purchases 

One view to see services:
With ServiceDesk Plus, users will get a clear idea of the services available to them in a single view. Listing of these services can sometimes be difficult when the number of services offered is more. To simplify this, ServiceDesk Plus helps you organize this as Service Categories within which you can mention different services. Depending on the service to be ordered, the user can select the service category listed in their catalog and select the item from the available list. Help desk Service catalog 

Define who needs what:
Services sometimes cater the needs of all users or some specific user groups. ServiceDesk Plus allows you to group the users based on the job title, department or even sites and allocate what they need. Enabling this gives the user a refined view of the catalog with only services that best suit their needs. 

Work Flow management:

Approvals: Configure approvals to define the right process and to make sure that the request fits into the budget. 

Auto-assign technicians: Assign the technicians automatically through round robin and load balancing methods soon after the service request is approved. 

Task management: Define different tasks for each service and configure their dependencies to get completed in a sequential manner. 

Service Level Agreements: Define Service Level Agreements for each service to ensure that the service is delivered as agreed upon time.
2
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ITIL Heroes Handbook | ITIL Guide / White Paper in PDF

ITIL Heroes Handbook | ITIL Guide / White Paper in PDF | Help Desk Software | Scoop.it
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and
dives deep into ITIL Service Support with examples drawn from customers.
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ITIL Implementation White Paper | PDF Download

ITIL Implementation White Paper | PDF Download | Help Desk Software | Scoop.it
Self assess your help desk and its maturity level in order to implement the right
process at the right time.
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IT Release Management E-book | PDF Download

IT Release Management E-book | PDF Download | Help Desk Software | Scoop.it
Know how one telco built the magic triangle to succeed in IT release
management - Download e-book now.
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The Brainy Book for Smarter ITSM | PDF Download

The Brainy Book for Smarter ITSM | PDF Download | Help Desk Software | Scoop.it
Free ITSM handbook - The Brainy Book for Smarter ITSM by ManageEngine ServiceDesk Plus. Download this ebook and get started with smarter ITSM.
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20 ServiceDesk Plus Hacks for Better IT Help Desk Management - ManageEngine ServiceDesk Plus

20 ServiceDesk Plus Hacks for Better IT Help Desk Management - ManageEngine ServiceDesk Plus | Help Desk Software | Scoop.it
20 ServiceDesk Plus hacks for Better IT help desk management eBook to learn how ServiceDesk Plus can unlock huge help desk benefits and transform your IT help desk. Download now.
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Behind the Scenes from the Challenging World of IT –– Suresh GP, Industry Veteran | ManageEngine Blogs

We, at ManageEngine ServiceDesk Plus, would like to help you broaden your IT experience, inside and out.
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ITAM Best Practice 5: Keep Tabs on the Metrics That Matter | ManageEngine Blogs

In this blog from our ITAM best practice series, you can learn how to keep tabs on the metrics that matter. The goal is to track the right KPIs to drive better
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Show us your service desk - ManageEngine ServiceDesk Plus

Show us your service desk - ManageEngine ServiceDesk Plus | Help Desk Software | Scoop.it
Show us your service desk and we'll show you some love. Share a picture of your workspace and win exciting goodies.
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Knowledge Base Tips & Tricks

Knowledge Base Tips & Tricks | Help Desk Software | Scoop.it

How about auto-suggesting  the solution when users ignore the knowledge base – Read now>>

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Free SaaS Helpdesk – Quick Start Guide

ServiceDesk Plus's insight:

Quick start guide of free SaaS based help desk software, ServiceDesk Plus On-Demand

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