It’s an increasingly complex process for hospital workers to communicate and collaborate within clinical and administrative areas.
Hospital staff members are constantly looking to stay connected and share information with each other. On-call physicians need to communicate with the nursing staff and other colleagues, nurses need to contact each other to follow up on patient’s needs, and administrative staff need to collaborate on certain activities.
Communication in the health care area takes many forms, such as: Email, short message service (SMS), telephone, video conferencing and messaging inside clinical applications.
While there are several strong enterprise players that use one or more of these communication methods in their platform, some have been able to dominate the marketplace with their unified communication solutions. Microsoft is the latest addition to the list of big vendors who are entering the market with a comprehensive solution that covers almost all of the communication methods and provides a strong return on investment (ROI) that is hard to ignore.