Physicians who use their electronic health record's clinical decision support tools are viewed more negatively by patients, according to a study published this month in the journal Medical Decision Making.
The researchers, from the University of Missouri, conducted three separate experiments regarding patient perceptions of physician clinical decision support tool use. They found that patients viewed physicians who used the tools as less capable than those who made judgments without the computerized tool or who chose to consult a colleague. The patients whose physicians used the tools were more dissatisfied and may be more likely not to comply with treatment recommendations.
The researchers surmised that the patients may object to the impersonal technology and loss of face-to-face time, or generally distrust computing systems to replace clinical judgment.